Summary
Overview
Work History
Education
Skills
Timeline
Generic

Renee Martinez

Phoenix

Summary

Personable individual with strong organization skills, ability to multitask and build relationships. Adept at prioritizing conflicting business or customer needs. Successful in working within collaborative environments

Overview

5
5
years of professional experience

Work History

Shift Supervisor

Starbucks
10.2021 - Current
  • Trained new employees and delegated daily tasks and responsibilities.
  • Responded to and resolved customer questions and concerns.
  • Helped store management meet standards of service and quality in daily operations.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Enforced company policies and regulations with employees.
  • Provided ongoing support to employees during challenging situations, offering guidance on problem-solving techniques for improved efficiency outcomes.

Administration Assistant

PricewaterhouseCoopers
08.2021 - 01.2022
  • Offered office-wide software support and training, troubleshooting issues and optimizing usage.
  • Consulted with manager on departmental policies and projects.
  • Developed and updated spreadsheets and databases to track, analyze and report on performance and sales data.
  • Sorted and distributed office mail and recorded incoming shipments for corporate records.

Call Center Customer Service Representative

TransPerfect Connect
04.2021 - 09.2021
  • Maintained accurate and current customer account data with manual forms processing and digital information updates.
  • Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
  • Adhered to company policies and scripts to consistently achieve call-time and quality standards.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences
  • Answered over 50 calls per shift to meet fast-paced call center demands

Clerical Office Assistant

Phillips Law Group
09.2019 - 03.2021
  • Delivered clerical support by efficiently handling wide range of routine and special requirements
  • Kept physical files and digitized records organized for easy updating and retrieval by authorized team members.
  • Executed record filing system to improve document organization and management.
  • Diagnosed unclear or unrecognized barcodes, documenting and communicating errors prior to resolving issue.
  • Scanned incoming pieces, logging and uploading information into mail-tracking system to support resolution of future inquiries.

Education

High School Diploma -

Phoenix Collegiate Academy High School
Phoenix, AZ
05.2018

Skills

  • CRM Software
  • Multitasking and Prioritization
  • Time Management
  • Administrative and Office Support
  • Customer Service
  • Data Entry

Timeline

Shift Supervisor

Starbucks
10.2021 - Current

Administration Assistant

PricewaterhouseCoopers
08.2021 - 01.2022

Call Center Customer Service Representative

TransPerfect Connect
04.2021 - 09.2021

Clerical Office Assistant

Phillips Law Group
09.2019 - 03.2021

High School Diploma -

Phoenix Collegiate Academy High School

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Renee Martinez