Renee Ramirez
Chandler
Summary
Veterinary Customer Service professional with over 10+ years of experience. Proven ability to meet strict deadlines and manage workflow independently. Strong communication skills combined with meticulous attention to detail and exceptional organizational capabilities. Committed to continuous learning and professional growth.
Overview
20
20
years of professional experience
Work History
CSR /Front Office Administrator
Southwest Veterinary Surgical Service
Gilbert
03.2021 - Current
- Assist clients in scheduling veterinary surgical consultations and surgeries.
- Manage incoming calls and addressed customer inquiries promptly.
- Handle payment processing and managed billing inquiries effectively.
- Collaborate with veterinary staff to ensure seamless patient care.
- Provided excellent customer service to resolve customer requests and resolve complaints.
Flight Coordinator
Angel MedFlight Worldwide Air Ambulance Services
Scottsdale
08.2011 - 11.2020
- Front line customer service, receiving incoming leads (phone calls & web submission) from Patients, Family and Caregivers
- Acquire and review medical records to obtain a comprehensive understanding of the patient's medical condition
- Analyze and determine the most appropriate means of medical transportation taking patient's condition into account
- Coordinating with Facilities and Insurance companies in arranging flights
- Provide quotes, payment options, and obtain payments for transport prior to services if applicable
- Plan, direct and manage the coordination of flight missions including crew and patient scheduling to ensure the safest, most efficient air medical missions
CSR/Front Office Administrator
Arizona Equine Medical & Surgical Centre
Gilbert
07.2006 - 08.2011
- Successfully manage office administration consisting of over 500 customers, delivering superior customer service and building relationships
- High level of customer service delivered as the customer first point of contact and appointment scheduling
Education
High School Diploma -
01.2001
Skills
- Exceptional multitasking and problem-solving skills
- Superior communication skills
- Relationship development
- Dependable and reliable
- Detail-oriented and self-motivated
- Time management
- Leadership skills
- Ability to react and analyze quickly in emergent situations
- MS Office proficiency
- Cornerstone, AllyDVM proficient
- Customer relationship management
- Data entry accuracy
Timeline
CSR /Front Office Administrator
Southwest Veterinary Surgical Service
03.2021 - Current
Flight Coordinator
Angel MedFlight Worldwide Air Ambulance Services
08.2011 - 11.2020
CSR/Front Office Administrator
Arizona Equine Medical & Surgical Centre
07.2006 - 08.2011