Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Renier Van Zyl

Renier Van Zyl

Tucson

Summary

Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.

Overview

3
3
years of professional experience

Work History

Food and Beverage Expert

Target
12.2024 - Current
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Learned and adapted quickly to new technology and software applications.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Developed and maintained courteous and effective working relationships.
  • Audited food and beverage inventory and cost control systems and processes to keep tabs on usage and prevent shrink.
  • Developed waste-control policies to maintain profitable operations.
  • Analyzed sales data to identify trends and adjust inventory levels accordingly for optimal stock management.
  • Increased customer satisfaction by implementing efficient inventory management and product rotation techniques.

Human Resources Specialist

Target
01.2024 - 12.2024
  • Maintained personnel records and statistical data to establish accuracy and compliance with applicable regulations.
  • Managed benefits administration for company-wide staff, ensuring timely processing and accurate recordkeeping.
  • Conducted routine HR audits to ensure data accuracy in personnel files, payroll records, and benefit enrollments.
  • Administered employee leave requests in accordance with FMLA guidelines, maintaining compliance with regulations while providing necessary accommodations for staff members.
  • Monitored employee attendance and performance, addressing issues in accordance with company policies and procedures.

Customer Service Advocate

Target
02.2022 - 12.2023
  • Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
  • Managed high call volume during peak hours, prioritizing urgent cases while maintaining attention to detail.
  • Maintained a positive work environment, fostering team collaboration and continuous improvement.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Enhanced customer satisfaction by promptly addressing and resolving inquiries and issues.
  • Conducted regular training sessions for new hires to ensure consistent service delivery across the team.
  • Built long-term, loyal customer relations by providing top-notch service and detailed order, account, and service information.

Education

Associate of Applied Business - Marketing

New Horizons
Kuwait, Kuwait City
06-2017

High School Diploma -

Oxford College
Gibraltar, United Kingdom
06-2016

Skills

  • Friendly, positive attitude
  • Teamwork and collaboration
  • Customer service
  • Problem-solving
  • Attention to detail
  • Dependable and responsible
  • Multitasking
  • Computer skills
  • Calm under pressure
  • Active listening
  • Organization and time management
  • Verbal communication

Languages

English
Full Professional
Dutch
Professional Working

Timeline

Food and Beverage Expert

Target
12.2024 - Current

Human Resources Specialist

Target
01.2024 - 12.2024

Customer Service Advocate

Target
02.2022 - 12.2023

Associate of Applied Business - Marketing

New Horizons

High School Diploma -

Oxford College

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Renier Van Zyl