Renishia Franks
Mesa
Summary
Dynamic professional with a goal-oriented mindset and proven customer support skills, honed at Hertz. Successfully enhanced operational efficiency and customer satisfaction through effective communication and tailored service. Proficient in data entry and adept at managing complex tasks, ensuring accuracy in vehicle reservations and logistics.
Overview
2
2
years of professional experience
Work History
Flex Rep
Hertz
11.2024 - 06.2025
- Delivered exceptional customer service, addressing inquiries and resolving issues efficiently.
- Managed vehicle reservations using rental management software, ensuring accuracy and timeliness.
- Collaborated with team members to streamline operational processes, enhancing workflow efficiency.
- Assisted customers in selecting appropriate rental options, providing tailored recommendations.
CDL Truck Driver
RTI
09.2024 - 11.2024
- Operated commercial vehicles adhering to safety regulations and traffic laws.
- Conducted pre-trip inspections to ensure vehicle safety and compliance.
- Maintained accurate logs of hours driven, mileage, and cargo details.
- Delivered freight efficiently while optimizing route planning for timely arrivals.
CDL Truck Driver
Lia Logistics
05.2024 - 10.2024
- Communicated effectively with dispatch regarding delays or changes in schedule.
- Operated with safety and skill to avoid accidents and delays.
- Dropped and hooked trailers and changed configuration of equipment.
- Maintained daily, legible DOT log book and submitted corresponding documents.
- Inspected trucks for malfunctions and reported vehicles to management for corrective action.
- Operated commercial vehicles adhering to safety regulations and traffic laws.
- Conducted pre-trip inspections to ensure vehicle safety and compliance.
CDL Truck Driver
Contract Freighters, Inc
11.2023 - 02.2024
- Operated commercial vehicles to ensure timely and safe deliveries across designated routes.
- Conducted pre-trip and post-trip inspections to maintain vehicle safety and compliance standards.
- Loaded truck and properly secured items to prevent damage for deliveries.
- Identified mechanical issues, completed basic repairs and reported serious concerns to management.
- Drove truck in urban and rural areas to expertly make high volume of deliveries.
- Determined quickest and safest routes for delivery by using effective planning and organizational skills.
CDL Truck Driver
Total Transportation Of Mississippi
09.2023 - 11.2023
- Successfully avoided time delivery delays by carefully planning best routes.
- Complied with truck driving rules as well as company policies and procedures regarding safe vehicle operations.
- Documented mileage, deliveries, pickups, customer issues and damages.
- Worked with road knowledge, GPS systems and paper maps to navigate planned route and make adjustments.
- Minimized company liability and risks to loads by obeying traffic laws.
- Operated with safety and skill to avoid accidents and delays.
- Determined quickest and safest routes for delivery by using effective planning and organizational skills.
Restaurant Manager
Domino's Pizza
01.2023 - 09.2023
- Supervised daily restaurant operations, ensuring high standards of service and food quality.
- Trained and developed staff, enhancing team performance and customer satisfaction.
- Implemented inventory management practices to optimize stock levels and reduce waste.
- Coordinated scheduling for front-of-house and back-of-house staff, improving workflow efficiency.
Education
High School Diploma -
Vigor High School
Prichard, AL Esd
Theodore, ALSkills
- Customer support
- Goal-oriented mindset
- Customer relations
- Data entry proficiency
Timeline
Flex Rep
Hertz
11.2024 - 06.2025
CDL Truck Driver
RTI
09.2024 - 11.2024
CDL Truck Driver
Lia Logistics
05.2024 - 10.2024
CDL Truck Driver
Contract Freighters, Inc
11.2023 - 02.2024
CDL Truck Driver
Total Transportation Of Mississippi
09.2023 - 11.2023
Restaurant Manager
Domino's Pizza
01.2023 - 09.2023
High School Diploma -
Vigor High School
Esd
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