Renzo G. Alia
Bullhead City
Summary
Customer-focused and self-motivated professional with a strong background in small business ownership and banking. Recognized for delivering exceptional service, adapting quickly to new tasks, and thriving in fast-paced, changing environments. A proactive problem-solver who works well independently and takes initiative to learn new skills and improve processes. Combines hands-on experience in financial services and food service management with a strong work ethic and a commitment to continuous personal and professional growth.
Overview
18
18
years of professional experience
Work History
Personal Banker
Foothills Bank
07.2025 - Current
- Processed customer requests for statements, ordering additional checks, and updating customer personal information in database.
- Balanced cash drawers and vault accounts on daily basis with zero discrepancies.
- Worked closely with management to strategize sales techniques to increase branch production and customer service.
- Answered customer questions and explained available services such as deposit accounts, bonds, and securities.
- Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
- Managed deposits, withdrawals and wire transfers to process smooth banking transactions for clients.
- Expanded client base by promoting new financial products.
- Monitored customer accounts to detect irregularities or suspicious activity.
- Explained very technical financial information to applicants in easy to understand language.
Owner
Golden Sun, LLC
01.2018 - Current
- Maintain financial record, reconcile accounts, oversee daily sales operating.
- Founded and manage a successful Filipino food truck business, overseeing daily operations including menu development, food preparation, budgeting, marketing, inventory control, and customer service.
- Built the brand from the ground up, establishing a strong presence at fairs, festivals, and local events.
- Delivered high-quality, authentic cuisine while maintaining health and safety standards; certified Food Protection Manager.
- Managed all financial aspects of the business including bookkeeping, pricing strategy, vendor negotiations, and cost control to ensure profitability.
- Developed marketing strategies using social media and community outreach to grow the customer base and build brand recognition.
- Adapted quickly to new challenges, including staffing, weather conditions, and event logistics; consistently met tight deadlines and maintained service quality under pressure.
- Operated independently and resourcefully, solving problems on the fly and learning new skills to support business needs, such as towing, equipment maintenance, and mobile operations.
Teller / Vault Assistant
Foothills Bank
01.2023 - 01.2025
- Delivered prompt, professional, and courteous customer service by processing deposits, withdrawals, payments, and other financial transactions with accuracy and efficiency.
- Maintained and balanced cash drawer daily, ensuring compliance with internal controls and minimizing discrepancies.
- Assisted in vault operations, including balancing vault cash, and handling large currency transactions.
- Ensured compliance with bank policies, procedures, and federal regulations.
- Worked independently and as part of a team in a fast-paced environment, quickly adapting to new procedures and technologies.
- Built rapport with clients to identify financial needs and refer products or services to improve customer satisfaction and support branch goals.
- Accurately processed a high volume of customer transactions including deposits, withdrawals, check cashing, and loan payments while ensuring a positive client experience.
- Maintained security and accountability of vault operations, including counting, logging, and reconciling large amounts of cash and coin.
- Entrusted with opening and closing vaults, and ensuring all cash balances matched daily records.
- Provided backup support across the branch, assisting with customer inquiries, problem resolution, and clerical tasks as needed.
- Recognized for reliability, trustworthiness, and ability to work independently with minimal supervision.
Member Advisor
Affinity Plus Federal Credit Union
01.2017 - 01.2019
- Provided personalized service to members by opening, closing, and maintaining various account types, including checking, savings, and certificate accounts.
- Assisted members with opening, closing, and modifying personal and joint accounts, ensuring accuracy and compliance with all policies and regulations.
- Performed back-office support functions including account research, documentation review, and data entry.
- Worked in a back-office teller role without cash handling; focused on account maintenance, documentation, and member support through multiple channels (in person, phone, and digital).
- Guided members through product options, account features, and policies to help them make informed financial decisions.
- Ensured all documentation was completed accurately and in compliance with credit union policies and regulatory requirements.
- Resolved member inquiries and account issues efficiently while maintaining a professional and friendly demeanor.
- Collaborated with team members to support daily operations, back-end processing, and continuous service improvement.
- Collaborated with internal departments to ensure smooth processing of account updates and service requests.
- Maintained detailed knowledge of credit union products, services, and procedures to support daily operations and enhance the member experience.
Direct Support Professional
REM NorthStar
01.2013 - 01.2017
- Provided compassionate, person-centered care to individuals with physical and developmental disabilities in residential home settings.
- Assisted clients with daily living activities including bathing, grooming, dressing, meal preparation, medication reminders, and mobility support.
- Promoted independence and quality of life by supporting clients in achieving personal goals and participating in community activities.
- Ensured a safe and clean living environment, following all health, safety, and hygiene standards.
- Maintained accurate documentation of care provided, behavioral observations, and progress reports for healthcare teams and case managers.
- Built trusting relationships with clients and families through empathy, patience, and consistent, respectful communication.
- Responded effectively to behavioral and medical emergencies, applying de-escalation techniques and following established protocols.
- Encouraged clients' independence and self-advocacy by helping them develop life skills and participate in social and recreational activities.
- Collaborated with healthcare staff, case managers, and family members to provide consistent, quality care tailored to each client's needs.
- Accurately followed care plans and behavior support strategies to ensure safety, well-being, and personal growth.
- Maintained a positive and respectful environment, building strong rapport with clients through patience, empathy, and consistency.
Lead Cashier
Teals Supermarket
01.2008 - 01.2013
- Operated as a senior cashier, processing customer transactions accurately and efficiently while providing excellent service in a high-traffic retail environment.
- Trained and mentored new cashiers on register procedures, customer service standards, store policies, and daily routines.
- Trained and supported new cashiers, providing hands-on guidance and monitoring performance to maintain consistency and accuracy.
- Oversaw daily cash handling responsibilities, including balancing drawers, preparing deposits, and resolving register discrepancies.
- Opened and closed the store independently, completing end-of-day reports, setting up registers, securing cash, and ensuring the store was ready for business.
- Assisted with inventory checks, stocking, and front-end organization to maintain smooth store operations.
- Handled customer issues and escalated concerns, ensuring a positive shopping experience and customer satisfaction.
- Recognized for reliability, leadership, and the ability to multitask effectively in a fast-paced retail setting.
- Maintained store appearance, restocked front-end supplies, and assisted with merchandising when needed.
Education
Associate of Science - Business
Northwest Technical College
Bemidji, MN01.2017
High School Diploma - undefined
Laporte Public School
Laporte, MN01.2012
Skills
- Proven ability to build positive client relationships across financial, retail, and caregiving environments
- Effective verbal and written communicator, able to interact with customers, coworkers, and clients with professionalism and empathy
- Active listening and empathetic support
- Team collaboration and interpersonal skills
- Account opening and maintenance
- Inventory and supply management
- Marketing and customer outreach
- Independent and self-direct work ethic
- Microsoft Office Suite (Word, Excel, Outlook)
- Capable of maintaining accurate records, handling confidential information, and following compliance protocol
- Time management
- Compassionate, person-centered care
- Quick to adjust to new tasks, technologies, and high-pressure situations with a proactive mindset
- Member support
Timeline
Personal Banker
Foothills Bank
07.2025 - Current
Teller / Vault Assistant
Foothills Bank
01.2023 - 01.2025
Owner
Golden Sun, LLC
01.2018 - Current
Member Advisor
Affinity Plus Federal Credit Union
01.2017 - 01.2019
Direct Support Professional
REM NorthStar
01.2013 - 01.2017
Lead Cashier
Teals Supermarket
01.2008 - 01.2013
High School Diploma - undefined
Laporte Public School
Associate of Science - Business
Northwest Technical College