Sunflower Lang
Phoenix
Summary
Dynamic barista with a proven track record at Starbucks, excelling in customer service and menu development. Recognized for enhancing product knowledge and creating unique beverages, while effectively managing inventory and training staff. Adept at problem-solving and maintaining high standards of food safety, ensuring an exceptional experience for every customer.
Overview
8
8
years of professional experience
Work History
Barista
Starbucks
Phoenix
11.2020 - Current
- Placed orders with suppliers for delivery of products required for daily operations.
- Managed morning rush of customers daily with efficient, levelheaded customer service.
- Participated in coffee tasting and evaluation to enhance product knowledge and menu development.
- Created promotional displays for advertising special events or promotions at the cafe.
- Cleaned and sanitized service or seating areas, complying to health protocols and food safety standards.
- Gave samples of popular coffee and tea blends to create sales opportunities.
- Developed creative recipes for signature coffees or blended drinks unique to the cafe.
- Described menu items to customers and suggested appealing products.
- Customized drink orders based on customer requests, demonstrating flexibility and attention to detail.
- Repaired minor issues with equipment and handled troubleshooting tasks to keep coffee machines operational.
- Described menu items to customers and suggested products based on stated preferences.
- Followed health, safety and sanitation guidelines to pass state inspections.
- Maintained a clean work environment by wiping down counters, washing dishes, and cleaning floors.
- Created complex, hand-crafted beverages based upon customer preferences.
- Trained new baristas on coffee-making techniques, customer service standards, and operational procedures.
- Managed cash register and processed transactions with accuracy and integrity.
- Stocked shelves with ingredients needed to make coffee drinks.
- Created signs and displays to advertise store products or events.
- Monitored inventory levels of supplies and restocked when necessary.
- Organized workstations efficiently so that tasks could be completed quickly during peak hours.
- Provided excellent customer service by responding to inquiries quickly and professionally.
- Handled inventory, including ordering supplies, stocking products, and conducting regular inventory checks.
- Collaborated with team members to ensure efficient workflow and high-quality service during peak hours.
CAP 2 Stocker
Walmart
Flagstaff
05.2017 - 02.2020
- Organized backroom stock areas to ensure proper labeling and designated placements of items.
- Restocked shelves throughout day to maintain optimal inventory levels for customers.
- Assisted customers in locating products on sales floor and in backroom storage.
- Faced off display shelves with product labels for improved visibility.
- Reported discrepancies between store invoices and physical stock counts promptly.
- Packed items into designated boxes to prevent damage during transport.
- Stored and organized tools and supplies for easy staff retrieval.
- Increased efficiency through strategic planning of workflows.
Education
High School Diploma -
Mingus Union High School
Cottonwood, AZ05-2017
Skills
- Customer service
- Inventory management
- Cash handling
- Food safety
- Menu development
- Team collaboration
- Communication skills
- Problem solving
- Staff training
- Time management
- Creativity and adaptability
- Conflict resolution
- Equipment maintenance
- Quality assurance
- Analytical thinking
- Stock management
- Multitasking
- Organizational skills
Accomplishments
- Received Partner of the quarter award three times
- Honored as the employee of the month twice
Affiliations
- An avid artist through different mediums like painting and drawing
- Outdoor explorer when weather is right
Timeline
Barista
Starbucks
11.2020 - Current
CAP 2 Stocker
Walmart
05.2017 - 02.2020
High School Diploma -
Mingus Union High School
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