Karla Fuentes Reyes
Peoria
Summary
Dedicated Food and Beverage Supervisor at Desert Diamond Casino with a proven track record in operational efficiency and team leadership. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Excel in conflict resolution, effective communication, and adaptability, ensuring smooth operation and positive experiences for guests.
Overview
13
13
years of professional experience
Work History
Food & Beverage Supervisor
Desert Diamond Casino
Glendale, AZ
06.2024 - Current
- Managed daily operations of food and beverage outlets, ensuring efficient service and quality compliance.
- Ensured adherence to health and safety regulations, including sanitation procedures and alcohol service laws.
- Trained staff on POS systems and cash handling procedures to enhance operational efficiency.
- Implemented operational procedures that improved efficiency and guest satisfaction.
- Scheduled staff shifts based on business needs, optimizing workforce allocation.
- Addressed guest and staff concerns promptly, ensuring a positive experience through effective solutions.
- Fostered a productive team environment through strong leadership and communication skills.
- Audited cash drawers and supervised cleaning activities at shift's end to maintain accuracy and sanitation.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
Food & Beverage Assistant Manager
Fantasy Springs Casino
Indio, CA
12.2019 - 01.2023
- Independently managed projects in high-demand operations to effectively increase sales and continue the timely flow of inventory goods within the F&B department.
- Increased staff morale by providing support in day-to-day operations, and effectively resolved staff conflict.
- Managed weekly inventories, placed orders in high quantities, oversaw reports, and structured staff schedules.
- Coordinated training and development for department staff to enhance product knowledge, service skills, and professionalism.
- Conducted regular meetings with staff members to discuss progress towards goals.
- Resolved customer complaints promptly and professionally.
- Managed and trained staff in food and beverage service standards, procedures, and regulations.
- Managed staff scheduling, payroll, and performance evaluations.
Cashier
Fantasy Springs Casino
Indio, CA
07.2017 - 12.2019
- Facilitated customer interactions by greeting and providing support as needed.
- Operated POS system for accurate management of cash and credit card transactions.
- Managed guest orders efficiently, handling high-volume requests effectively.
- Maintained cleanliness and organization of work areas to enhance productivity.
- Processed returns and exchanges of merchandise in accordance with store policies.
- Organized promotional displays or arrange merchandise on counters or tables to promote sales.
- Trained new team members in cash register operation, stock procedures, and customer service.
Barista
La Quinta Resort & Club
La Quinta, CA
07.2015 - 07.2017
- Followed safety procedures while operating machinery such as grinders and espresso machines.
- Greeted customers and took orders for coffee drinks, food items, and other beverages.
- Kept up-to-date records of sales transactions using point-of-sale systems.
- Created promotional displays for advertising special events or promotions at the cafe.
- Developed creative recipes for signature coffees or blended drinks unique to the cafe.
- Trained new baristas on company policies and procedures regarding food handling safety standards.
- Monitored inventory levels of supplies and restocked when necessary.
- Handled inventory, including ordering supplies, stocking products, and conducting regular inventory checks.
- Managed cash register and processed transactions with accuracy and integrity.
Cashier
Panda Express
Indio, CA
07.2013 - 07.2017
- Ensured compliance with all safety regulations while performing tasks.
- Trained new cashiers on proper use of registers and store policies.
- Performed opening and closing duties including counting money in register drawer, reconciling daily sales receipts and preparing deposits for bank pick-up.
- Processed payments using POS system and accepted cash, credit cards, and checks.
- Assisted management with inventory control processes such as restocking supplies.
- Handled customer complaints in a professional manner to ensure satisfaction.
- Provided excellent customer service by addressing customer inquiries promptly and efficiently.
- Maintained accurate records of employee attendance and task completion times.
- Assisted the manager in setting achievable goals for the team while monitoring progress towards them.
Education
Associate of Science - Sociology
College of The Desert
Palm Desert, CA12-2019
Skills
- Staff training
- Inventory management
- Operational efficiency
- Customer service
- Conflict resolution
- Time management
- Shift scheduling
- Guest satisfaction
- Problem-solving
- Employee development
Timeline
Food & Beverage Supervisor
Desert Diamond Casino
06.2024 - Current
Food & Beverage Assistant Manager
Fantasy Springs Casino
12.2019 - 01.2023
Cashier
Fantasy Springs Casino
07.2017 - 12.2019
Barista
La Quinta Resort & Club
07.2015 - 07.2017
Cashier
Panda Express
07.2013 - 07.2017
Associate of Science - Sociology
College of The Desert