Reuben Alexandre

• Respond to client's medical complaints and urgent/emergency medical needs through strong organization and attention to detail to ensure pain management and encourage swift recovery.

• Maintain and review for accurate and complete list of medical supplies, prescribe medications, and over-the-counter OTC medications according to the standing orders.

•Examine patients, record medical intake information, initiate routine lab test, and complete required medical assessments by following protocol and expert prioritization to maintain daily operational success.

• Participate and advocate during any medical procedures performed by medical providers and health services.

• Assist the medical providers’ staff with examination procedures when needed, such as patient screening /triage.

• Dispense medication according to the supervision of self-administration of medication (SAOM) schedule, policies and procedures according to the SWK and licensing standards.

• Facilitate and conduct supervision of SAOM practicum, universal precautions, TB101, allergies and other medical related training to employees and clients according to the program needs.

• Provide a fail-safe plan with medication count, label accuracy, and supervision of SAOM, including over the counter, prescribed and psychotropic medication.

• Educate and counsel patients concerning their medical status, disease, treatment, and prevention of disease and other health related topics.

• Built relationships with clients using active listening and issue resolution to provide excellent service.
• Responded to customer calls swiftly to resolve issues and answer questions.
• Maintained high standards of customer service by building relationships with clients.
• Cross-sold insurance products to existing clients to reach sales targets.
• Prepared and reviewed insurance applications to verify compliance with regulations.

• Referred patients to medical specialists for consultant services when necessary for patient's well-being.
• Determined medication and dosage schedule given patient's vitals, condition and allergies.
• Maintained high patient satisfaction through knowledgeable support and compassionate care.
• Consulted and coordinated patient care with other physicians, pharmacists and specialists.
• Completed thorough patient examination for symptoms and physical information.
• Ordered and executed various tests, analyses, and diagnostic images to provide information on patient condition.
• Reviewed patient records, medications and immunization statuses.
• Discussed potential side effects of medication or immunizations with patients.
• Analyzed test results and examination information for accurate patient diagnosis.
• Administered or prescribed treatments.

• Secured housing, medical care, and employment for clients by collaborating with various community agencies.
• Provided social work services, individual and family therapy and referrals.
• Delivered comprehensive therapeutic services to children, adolescents, and adults to support child welfare and prevention services.
• Counseled individuals and families regarding mental health, substance abuse, physical abuse, and rehabilitation issues.
• Documented data and completed accurate updates to case records.
• Maintained detailed case histories, metrics and reports to meet strict standards.
• Worked with educational team to develop Individual Education Plans (IEPs) for students.