REUBEN MWANGI
San Tan Valley
Summary
Seasoned marketer bringing proven skills in negotiating, preparing, and finalizing sale agreements.
Meticulous, well-organized, and decisive field professional skilled at cultivating and deepening productive relationships with clients, companies, and their representatives.
Ready to bring knowledge and abilities to a challenging role with the potential for long-term career advancement and success.
With a desire to help people and a passion for the industry.
Ability to handle customers with different needs.
With great interpersonal skills, it is possible to meet company and personal goals.
Overview
27
27
years of professional experience
Work History
Client Care Coordinator
Brilliance Health Staffing
04.2022 - Current
- Supported patient care excellence via planning and interpretation of programs.
- Determined the need for special assessment activities for complex cases, effectively handling care plans.
- Completed resident assessments by current regulations and guidelines.
- Updated policies and procedures, leading continuous improvement of resident assessments and care.
- Responded to all client inquiries and asked appropriate questions to facilitate resolution.
- Explained available products and services, demonstrated features, and used persuasive communication strategies to redirect concerns.
- Responded proactively and positively to rapid change.
- Investigated and resolved customer inquiries and complaints quickly.
- Sought ways to improve processes and services provided.
Politician/Political Organizer
Political Party/ Independent Strategist
02.1997 - Current
- Engaged with larger campaigns to build deeply collaborative partnerships.
- Built strong bonds with local cultural organizations by respecting unique differences and specific societal norms.
- Recruited and managed volunteer teams.
- Coordinated and implemented numerous meetings, forums, and community events.
- Generated reports to evaluate program success and make modifications.
- Fostered collaborative efforts to schedule, host, and facilitate events and identify further opportunities to reach members of the community.
- Wrote e-mails, promoted events via social media, and drafted phone scripts to recruit volunteers.
- Collaborated with community organizations in other regions to support state-wide and national outreach initiatives.
- Led staff development meetings to organize volunteers and members toward unified goals.
- Participated in strategy development and planning to grow the organizing program and advance campaigns.
- Discovered opportunities to gain deeper insight into creating efficient and streamlined processes.
- Spoke at public events, evangelizing for organizational goals and interests.
- Identified community organizations and leaders to establish and nurture relationships to help build awareness and win reforms for the public.
- Coordinated and implemented numerous meetings, forums and community events.
Caregiver, Special Needs
Koelsch Senior Communities
08.2021 - 03.2023
- Assisted clients with daily living need to maintain self-esteem and general wellness.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Built strong relationships with clients to deliver emotional support and companionship.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Provided safe mobility support to help patients move around personal and public spaces.
- Supported clients with mental support and physical activities to accomplish quality of life and sustain needs.
- Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
- Recognized and reported abnormalities or changes in the patient's health status to the case manager.
Behavioral Health Technician
Oasis Behavioral Health Hospital
08.2020 - 06.2021
- Built and maintained positive staff relationships to promote teamwork and better serve clients.
- Completed documentation for every incident and forwarded it to the correct personnel for review.
- Conducted client rounds to check on residents.
- Recognized individuals under the influence of drugs or alcohol and typical behaviors associated with each.
- Facilitated on-site activities, support groups, and outings for clients.
- Searched resident belongings before and during stays.
- Applied de-escalation and limit-setting techniques to promote patient cooperation.
- Developed and maintained positive relationships with clients to create a safe and supportive environment.
- Identified behaviors that necessitated intervention and obtained assistance from qualified personnel to complete intervention.
- Observed patient behaviors and mental status and notified RN of unusual or potentially dangerous occurrences.
- Assisted with patient restraint and seclusion scenarios to create a safe environment for patients and medical personnel.
- Facilitated group therapy sessions to help clients develop coping strategies and social skills.
- Participated in multidisciplinary team meetings to discuss the progress and treatment plans of clients.
Meditech/Caregiver, Special Needs
Solterra Senior Living
08.2019 - 12.2019
- Assisted clients with daily living need to maintain self-esteem and general wellness.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Built strong relationships with clients to deliver emotional support and companionship.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Provided safe mobility support to help patients move around personal and public spaces.
- Assisted patients with self-administered medications.
- Supported clients with mental support and physical activities to accomplish quality of life and sustain needs.
- Monitored client vital signs, administered medications, and tracked behaviors to keep the healthcare supervisor well-informed.
- Recognized and reported abnormalities or changes in the patient's health status to the case manager.
- Changed dressings, bandages, and binders to maintain proper healing and sanitary measures.
Education
Bachelor of Arts - Christian Studies With Emphasis in Global Ministr
Grand Canyon University
Phoenix, AZ08.2026
Skills
Management
Customer Service
Communication
Listening
Passion
Persistence
Proactive
Problem Solving
Self Confidence
Persuasive
Additional Information
With a passion to touch lives and see smiles on people's faces, it is my joy to meet and help as many people as possible every day.
With a love for new experiences and learning something new every day, it is fulfilling to work in communities.
Real estate is an industry is an industry I longed to be in for many years. It will bring a personal fulfillment .
Languages
Swahili
Native or Bilingual
Timeline
Client Care Coordinator
Brilliance Health Staffing
04.2022 - Current
Caregiver, Special Needs
Koelsch Senior Communities
08.2021 - 03.2023
Behavioral Health Technician
Oasis Behavioral Health Hospital
08.2020 - 06.2021
Meditech/Caregiver, Special Needs
Solterra Senior Living
08.2019 - 12.2019
Politician/Political Organizer
Political Party/ Independent Strategist
02.1997 - Current
Bachelor of Arts - Christian Studies With Emphasis in Global Ministr
Grand Canyon University
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