Summary
Overview
Work History
Education
Skills
Timeline
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Reyna Shoup

Buckeye

Summary

Highly personable and customer-focused professional with a strong background in hospitality, including experience as a server, barista, and beauty advisor. Known for creating welcoming and positive experiences for every guest, with a natural ability to connect with people and anticipate their needs. Skilled in fast-paced environments, multitasking under pressure, and maintaining a calm, upbeat attitude. Passionate about delivering top-tier service with a smile and contributing to a team that values guest satisfaction and excellence.

Overview

2
2
years of professional experience

Work History

Beauty Advisor

Sephora
10.2024 - Current
  • Provided exceptional customer service and assisted customers with product selection.
  • Developed and maintained strong relationships with clients to promote loyalty.
  • Maintain extensive knowledge of beauty products, including ingredients, benefits, and usage instructions, to educate customers and enhance their shopping experience.
  • Upsell and cross-sell beauty products to meet customer needs and achieve sales targets.

Server

BJ's Restaurant & Brewhouse
01.2024 - 08.2024
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Collaborated with team members during busy shifts for efficient workflow
  • Enhanced customer satisfaction by providing attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.

Barista/Crew Member

Dunkin/Baskins Robbins
06.2023 - 09.2024
  • Multitasked multiple orders at once while maintaining accuracy in product quality.
  • Described menu items to customers and suggested products based on stated preferences.
  • Managed morning rush of customers daily with positive customer service.
  • Addressed and resolved customer concerns to maintain brand loyalty.

Education

High School Diploma -

Youngker High School
05.2022

No Degree - Nursing

Maricopa Community Colleges, Estrella Mountain Community College
Avondale, AZ
03-2026

Skills

  • Customer Service
  • Conflict Resolution
  • Multi-tasking
  • Attention to Detail
  • Time Management
  • Team Collaboration

Timeline

Beauty Advisor

Sephora
10.2024 - Current

Server

BJ's Restaurant & Brewhouse
01.2024 - 08.2024

Barista/Crew Member

Dunkin/Baskins Robbins
06.2023 - 09.2024

High School Diploma -

Youngker High School

No Degree - Nursing

Maricopa Community Colleges, Estrella Mountain Community College

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Reyna Shoup