Reyna Zepeda

Shift Leader

Taco Bell

04.2022 - Current

Supervised daily operations to ensure efficiency and compliance with company standards.
Trained and mentored team members to enhance performance and customer service skills.
Managed inventory levels, minimizing waste through effective stock rotation practices.
Coordinated shift schedules, ensuring adequate staffing for peak service periods.
Resolved customer complaints promptly, fostering a positive dining experience and loyalty.
Conducted performance evaluations, providing constructive feedback to promote professional growth.
Ensured adherence to health and safety regulations, maintaining a clean and safe environment.
Trained new employees and delegated daily tasks and responsibilities.
Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
Enforced company policies and regulations with employees.
Conducted regular evaluations of employee performance, providing constructive feedback for continuous improvement.
Streamlined inventory management processes, leading to reduced waste and optimized stock levels.
Coordinated with kitchen staff to ensure timely preparation of food, reducing customer wait times.
Trained new hires in food handling and safety protocols to boost knowledge and performance.
Monitored food inventory and supplies to prevent waste.
Controlled expenses and boosted profitability by managing food and labor costs.