Rhianna Smith
Mesa
Summary
Highly dedicated and experienced professional with a proven track record of success in mental health, community outreach, and business management. Demonstrated expertise in providing support and guidance, building strong relationships, and effectively managing multiple tasks. Possesses strong interpersonal and communication skills, coupled with a commitment to providing exceptional service and achieving positive outcomes. Adept at adapting to diverse environments and contributing to organizational success.
Overview
7
7
years of professional experience
Work History
Compliance Supervisor
Lifeline Professional Counseling
08.2024 - Current
- HIPPA Compliance Certified
- AHCCCS Compliance Certified
- General Insurance Compliance Certified
- Level 1 Fingerprint Clearance Card
- Provide direct supervision, guidance, and work distribution for Mental Health Technicians, ensuring efficient and effective team operations
- Offer compassionate and sensitive support to clients, including children (3+) and adults, addressing their individual needs
- Manage patient admissions and discharges, coordinating logistics and ensuring smooth transitions
- Train and supervise Mental Health Intern Clinicians on crisis intervention techniques and best practices
- Expertise in human relations and team leadership, promoting a positive and collaborative work environment
Outreach Specialist
Lifeline Professional Counseling
03.2024 - Current
- Cultivate community partnerships and engagement to promote mental health services
- Develop and implement community programs, addressing the needs of diverse populations
- Maintain respectful and positive relationships with community members and authorities
- Demonstrate expertise in crisis management and intervention strategies
- Design and facilitate workshops for at-risk youth and families, fostering positive change
Site Administrative Assistant
Lifeline Professional Counseling
09.2022 - Current
- Manage client scheduling, incoming calls, and medical record archiving with precision and confidentiality
- Ensure accurate client check-in and check-out procedures, including billing and payment processing
- Serve as a liaison between clinicians, clients, billing, and management, ensuring seamless communication
- Safeguard sensitive patient information within the electronic record keeping system
- Maintain office equipment, supply inventories, and efficiently manage incoming correspondence
- Collaborate with peers across multiple locations to optimize office operations
- Assist in basic patient care duties, including vitals and preparation for appointments
Owner/Operator/Licensed Cosmetologist
RhiCuts
01.2018 - 08.2022
- Established and managed all aspects of a successful cosmetology business, including operations, customer service, and financial management
- Cultivated a loyal client base of over 150 customers by providing exceptional service and quality
- Maintained a strong menu of services while prioritizing sanitation and safety protocols
- Managed budgeting and inventory, ensuring profitability and efficient operations
- Continued professional development, staying up to date on trends and techniques in the industry
Education
Vocational/Trade - Cosmetology
Pickens Technical College
Aurora, CO05.2004
High School Diploma -
Chaparral High School
Parker, CO05.2004
Skills
- Crisis intervention
- Patient admissions/discharges
- Therapeutic relationships
- Mental health support
- Supervision
- Training
- Community engagement
- Scheduling
- Records management
- Data entry
- Client check-in/out
- Billing
- Budgeting
- Inventory
- Operations
- Customer service
- Sales
- Marketing
- Profit optimization
- Interpersonal
- Written
- Verbal
- Proficient in electronic health record systems
- Microsoft Office Suite
- Empathy
- Organizational proficiency
- Teamwork
Timeline
Compliance Supervisor
Lifeline Professional Counseling
08.2024 - Current
Outreach Specialist
Lifeline Professional Counseling
03.2024 - Current
Site Administrative Assistant
Lifeline Professional Counseling
09.2022 - Current
Owner/Operator/Licensed Cosmetologist
RhiCuts
01.2018 - 08.2022
High School Diploma -
Chaparral High School
Vocational/Trade - Cosmetology
Pickens Technical College
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