Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
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Rhiannon Deason

San Tan Valley

Summary

Dynamic and patient-focused healthcare professional with over 10 years of experience seeking growth-oriented opportunities. Expertise in leading onboarding processes, enhancing staff competencies, and delivering engaging, hands-on training sessions that foster skill development. Exceptional interpersonal and communication abilities drive a passion for empowering others through education and support, ensuring a collaborative and effective work environment. Committed to leveraging extensive healthcare knowledge to contribute positively to team success and patient outcomes.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Mobile Phlebotomist & New Hire Trainer

Central Clinical Labs
08.2022 - 08.2025
  • Onboarded more than 20 new employees in mobile phlebotomy, boosting first-attempt success rates by 30% during the first month.
  • Formulated and improved an interactive training checklist, shortening onboarding timeline from 2 weeks to 1 week.
  • Developed and implemented instructional methods tailored to varying experience levels, achieving a 95% positive feedback rate.
  • Enhanced accuracy in specimen labeling by training new hires on compliance procedures.
  • Performed mobile phlebotomy for homebound patients; ensured 100% adherence to CLIA specimen protocols
  • Executed blood draws on challenging cases such as special needs, memory care, and limited mobility patients with precision.
  • Created test orders using EMR systems to streamline laboratory workflows.

Patient Care Coordinator (Remote)

MY DR NOW
02.2021 - 07.2022
  • Managed sensitive patient information with strict adherence to HIPAA guidelines, maintaining confidentiality and privacy at all times.
  • Provided exceptional customer service by addressing concerns, answering questions, and ensuring patient satisfaction with their care experience at the clinic.
  • Enhanced patient satisfaction by efficiently scheduling appointments and managing patient flow.
  • Streamlined communication between patients and healthcare providers, ensuring timely responses to inquiries and concerns.
  • Delivered excellent patient experiences and direct care.

Phlebotomist

Sanguine BioSciences
07.2016 - 07.2022
  • Enhanced patient experience through compassionate care and communication during blood draw procedures.
  • Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
  • Maintained a high level of accuracy in labeling and tracking specimens, ensuring proper testing and timely results.
  • Centrifuged blood samples as outlined in clinical protocols.

Phlebotomist/Biometric Screener

US Wellness
07.2016 - 06.2018
  • Completed proper sanitation and cleaning of equipment and work areas between patients.
  • Reduced contamination risks by strictly adhering to infection control protocols and maintaining a clean work environment.
  • Tracked collected specimens by initialing, dating, and noting times of collection.

Education

Bachelor of Science - Human Development & Family Studies

Arizona State University
Tempe, AZ
12.2021

Medical Assistant -

Sanford Brown Institute
Garden City, NY
12.2007

Skills

  • Microsoft Office & Google Workspace
  • Anatomy knowledge
  • Patient & Learner Support
  • Blood sampling
  • Learning & Development Support
  • Healthcare Compliance & Documentation
  • Medical terminology
  • EMR / Medical Systems Proficiency
  • Curriculum Development (Basic)
  • Phlebotomy
  • Instructional Communication
  • Specimen collection / processing
  • Scheduling & Coordination
  • Remote Communication Tools
  • Patient care
  • Customer service
  • Organizational skills
  • Patient service
  • Employee Onboarding & Training
  • Human Resources (Entry-Level Knowledge)

Certification

Driver's License

Languages

American Sign Language
Limited Working

Timeline

Mobile Phlebotomist & New Hire Trainer

Central Clinical Labs
08.2022 - 08.2025

Patient Care Coordinator (Remote)

MY DR NOW
02.2021 - 07.2022

Phlebotomist

Sanguine BioSciences
07.2016 - 07.2022

Phlebotomist/Biometric Screener

US Wellness
07.2016 - 06.2018

Bachelor of Science - Human Development & Family Studies

Arizona State University

Medical Assistant -

Sanford Brown Institute

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Rhiannon Deason