Summary
Overview
Work History
Education
Skills
Timeline
Generic

Rhonda Davis

Mesa

Summary

Dynamic professional with expertise in EMR systems and client-focused communication, honed at Oak Street Health Clinic. Proven track record in enhancing customer satisfaction and retention through relationship building and problem-solving. Adept at managing appointments and insurance verification, driving efficiency and compliance. Excel in fast-paced environments, consistently achieving targets and fostering team collaboration.

Overview

12
12
years of professional experience

Work History

Welcome Coordinator

Oak Street Health Clinic
01.2023 - 02.2024
  • Coordinated patient appointments, arrivals, and departures, ensuring insurance compliance, and prioritizing based on patient tiers, utilizing the EMR system, Canopy.
  • Rescheduled canceled visits, managed overdue appointments, and communicated with patients about events.
  • Maintained lobby cleanliness, handled care requests, routed faxes, answered calls, and scheduled specialty visits.
  • Adhered to the COVID Response Plan and other preventive measures.

Sr. Customer Service Rep Lead

Grainger
02.2018 - 01.2023
  • Worked on the after-hours team, investigated and resolved customer concerns, and documented suspicious activity.
  • Utilized proprietary databases to capture interactions and resolutions, reporting findings per company policies.
  • Enhanced customer retention by processing orders, providing support, and ensuring seamless experiences through service, sales, and systems skills.

Sales Support

Mobile Mini Headquarters
10.2014 - 02.2018
  • Assisted Sales team with contract negotiations, billing issues, lien releases, and sales proposals, fostering relationships to drive market share growth.
  • Collaborated with internal and external stakeholders on marketing and communications initiatives.
  • Conducted hindsight analysis for continuous improvement.

Customer Service

GC Services (Apple Contracts)
08.2012 - 01.2014
  • Handled inbound calls for Apple Online Store customers, provided technical support, processed payments, submitted refund requests, tracked deliveries and returns, and ensured timely resolution of issues.
  • Trained new hires, ensuring their success and maintained attendance records.

Education

Certificate - Massage Therapy

Arizona School of Massage Therapy
Tempe, AZ
02-2001

Certificate - Front / Back Medical Office

Southwestern College of Buisness
Cincinnati, OH
07-1998

High School Diploma -

Proviso East High School
Maywood, IL
05-1993

Skills

  • EMR systems, Canopy
  • Appointment scheduling
  • Patient communication
  • Insurance verification
  • Customer relationship management
  • Client-focused communication
  • Conflict resolution and problem solving
  • Adaptability in dynamic environments
  • Confidentiality and professionalism
  • Relationship building and trust development
  • Time management and multitasking
  • Team collaboration and support

Timeline

Welcome Coordinator

Oak Street Health Clinic
01.2023 - 02.2024

Sr. Customer Service Rep Lead

Grainger
02.2018 - 01.2023

Sales Support

Mobile Mini Headquarters
10.2014 - 02.2018

Customer Service

GC Services (Apple Contracts)
08.2012 - 01.2014

Certificate - Massage Therapy

Arizona School of Massage Therapy

Certificate - Front / Back Medical Office

Southwestern College of Buisness

High School Diploma -

Proviso East High School

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Rhonda Davis