Rhonda Schulte
Peoria
Summary
Dynamic customer service professional with extensive experience. Proven track record in problem-solving and team leadership, enhancing customer satisfaction and retention. Skilled in staff training and operational management, consistently delivering exceptional service and optimizing processes to improve efficiency.
Overview
15
15
years of professional experience
Work History
Retail Sales Associate Cashier
Goodwill Of Central And Northern Arizona
Phoenix, AZ
04.2025 - Current
- Provided excellent customer service by assisting shoppers with inquiries and ensuring a positive shopping experience.
- Operated cash register efficiently, processing transactions accurately and managing cash flow.
- Maintained store cleanliness and organization, contributing to an inviting retail environment.
- Handled high volume transactions during peak periods without compromising service quality or accuracy.
Customer Service Manager
Goodwill Of Central And Northern Arizona
Phoenix, AZ
08.2024 - 02.2025
- Managed customer inquiries through multiple channels, ensuring timely and accurate responses.
- Trained staff on effective communication techniques to enhance customer engagement.
- Resolved escalated customer issues, improving satisfaction and retention rates.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
Bar Manager/Bartender
Robert Emmets Food and Spirits
Glendale, AZ
10.2011 - 07.2024
- Managed daily bar operations, ensuring optimal service quality and customer satisfaction.
- Trained and mentored staff on beverage preparation and service techniques.
- Developed and implemented innovative cocktail menus, enhancing customer experience.
- Oversaw inventory management, optimizing stock levels to reduce waste and costs.
Education
High School Diploma -
05-1985
Skills
Customer service
Problem-solving
Team leadership
Staff training
Timeline
Retail Sales Associate Cashier - Goodwill Of Central And Northern Arizona
04.2025 - Current
Customer Service Manager - Goodwill Of Central And Northern Arizona
08.2024 - 02.2025
Bar Manager/Bartender - Robert Emmets Food and Spirits
10.2011 - 07.2024
Trevor G Browne - High School Diploma,