Summary
Overview
Work History
Education
Skills
Timeline
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Ricardo Cazares

Phoenix

Summary

Excellent interpersonal skills and demonstrated ability to communicate with an emphasis on providing premium experiences. Bilingual (English) (Spanish). Proficient in cross-cultural etiquette and protocol. (USA/Mexico). Present, Courteous, Resourceful.

Overview

20
20
years of professional experience

Work History

Restaurant Manager

Roka Akor Japanese Steakhouse Restaurant
7299. N Scottsdale Rd.
03.2023 - 10.2024
  • Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
  • Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
  • Fostered an inclusive atmosphere with open communication channels for all employees to voice concerns or suggestions freely.
  • Managed staff schedules and maintained adequate coverage for all shifts.
  • Motivated staff to perform at peak efficiency and quality.
  • Carefully interviewed, selected, trained, and supervised staff.
  • Optimized labor costs by closely monitoring schedules, adjusting staffing levels according to business needs, and employing cross-training strategies.

Restaurant Manager

Tarbell's Restaurant
3213. E. Camelback, Phoenix, AZ
03.2022 - 04.2023
  • Manage FOH, Assisted GM in Day to Day Operations,
  • Customer Service, Sales,Training on New Menu Items, New
  • Hires, Supervised The Floor, Wine Expertise, Inventory,
  • Receiving and Input New Items,
  • Tracking and Recognize new trends, to implement into culture.
  • Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.

Server/Team Captain/Floor Supervisor

Anson 11
El Paso, TX
06.2013 - 03.2020
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs, training on new hires, training on new wines.
  • Sales, lead coordinator of events, lead consultant for Fine Dining area of Restaurant
  • Tracked guest satisfaction surveys to recognize trends and create action plan for improving the guest experience.

Server/Team Leader

Thyme Matters Restaurant
El Paso, TX
02.2009 - 05.2013
  • Greeted Guest, Customer Service
  • Answered customers' questions, recommended items, and recorded order information.
  • Assisted in training new hires, providing guidance on restaurant standards and best practices.
  • Sales, Organization of Events, Training on new menu items, Coordinated events, Private Events

Server/Team Leader

The Greenery Restaurant and Market
El Paso, TX
05.2004 - 01.2009
  • Greeted Guest, Customer Service, Sales, Organization of Events, Training on new menu items, training on new wines, training on new hires

Education

High School Diploma -

Coronado High School
El Paso, TX

El Paso Community College
El Paso, TX

Skills

  • Team Management
  • Customer Engagement
  • Staff Management
  • Communication
  • Integrity
  • Adaptability/Creativity
  • Leadership/Teamwork
  • Customer-Oriented
  • Organization
  • Excellent Guest Satisfaction
  • Strategic Planning

Timeline

Restaurant Manager

Roka Akor Japanese Steakhouse Restaurant
03.2023 - 10.2024

Restaurant Manager

Tarbell's Restaurant
03.2022 - 04.2023

Server/Team Captain/Floor Supervisor

Anson 11
06.2013 - 03.2020

Server/Team Leader

Thyme Matters Restaurant
02.2009 - 05.2013

Server/Team Leader

The Greenery Restaurant and Market
05.2004 - 01.2009

High School Diploma -

Coronado High School

El Paso Community College

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Ricardo Cazares