Ricardo Cazares
Phoenix
Summary
Excellent interpersonal skills and demonstrated ability to communicate with an emphasis on providing premium experiences. Bilingual (English) (Spanish). Proficient in cross-cultural etiquette and protocol. (USA/Mexico). Present, Courteous, Resourceful.
Overview
20
20
years of professional experience
Work History
Restaurant Manager
Roka Akor Japanese Steakhouse Restaurant
03.2023 - 10.2024
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Fostered an inclusive atmosphere with open communication channels for all employees to voice concerns or suggestions freely.
- Managed staff schedules and maintained adequate coverage for all shifts.
- Motivated staff to perform at peak efficiency and quality.
- Carefully interviewed, selected, trained, and supervised staff.
- Optimized labor costs by closely monitoring schedules, adjusting staffing levels according to business needs, and employing cross-training strategies.
Restaurant Manager
Tarbell's Restaurant
03.2022 - 04.2023
- Manage FOH, Assisted GM in Day to Day Operations,
- Customer Service, Sales,Training on New Menu Items, New
- Hires, Supervised The Floor, Wine Expertise, Inventory,
- Receiving and Input New Items,
- Tracking and Recognize new trends, to implement into culture.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
Server/Team Captain/Floor Supervisor
Anson 11
06.2013 - 03.2020
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs, training on new hires, training on new wines.
- Sales, lead coordinator of events, lead consultant for Fine Dining area of Restaurant
- Tracked guest satisfaction surveys to recognize trends and create action plan for improving the guest experience.
Server/Team Leader
Thyme Matters Restaurant
02.2009 - 05.2013
- Greeted Guest, Customer Service
- Answered customers' questions, recommended items, and recorded order information.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Sales, Organization of Events, Training on new menu items, Coordinated events, Private Events
Server/Team Leader
The Greenery Restaurant and Market
05.2004 - 01.2009
- Greeted Guest, Customer Service, Sales, Organization of Events, Training on new menu items, training on new wines, training on new hires
Education
High School Diploma -
Coronado High School
El Paso, TXEl Paso Community College
El Paso, TXSkills
- Team Management
- Customer Engagement
- Staff Management
- Communication
- Integrity
- Adaptability/Creativity
- Leadership/Teamwork
- Customer-Oriented
- Organization
- Excellent Guest Satisfaction
- Strategic Planning
Timeline
Restaurant Manager
Roka Akor Japanese Steakhouse Restaurant
03.2023 - 10.2024
Restaurant Manager
Tarbell's Restaurant
03.2022 - 04.2023
Server/Team Captain/Floor Supervisor
Anson 11
06.2013 - 03.2020
Server/Team Leader
Thyme Matters Restaurant
02.2009 - 05.2013
Server/Team Leader
The Greenery Restaurant and Market
05.2004 - 01.2009
High School Diploma -
Coronado High School
El Paso Community College
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