Ricardo Lucero Ruiz
El Mirage
Summary
Dynamic professional with a proven track record at PayPal, excelling in customer service and problem-solving. Skilled in managing accounts and utilizing CRM systems to enhance collections efficiency. Recognized for maintaining compliance and building rapport with clients, ensuring timely payments and fostering positive relationships. Committed to teamwork and achieving organizational goals.
Reliable food service professional, prepared to bring high level of professionalism and expertise to role. Known for maintaining high standards in food quality and cleanliness. Proven ability to work collaboratively with team members and adapt to changing demands, ensuring seamless operation. Skilled in sandwich preparation, customer interaction, and order accuracy.
Overview
9
9
years of professional experience
Work History
Sandwich Artist
SUBWAY®Restaurants
02.2023 - 01.2024
- Crafted custom sandwiches according to customer specifications, ensuring quality and freshness.
- Maintained cleanliness and organization of workstations and dining areas to meet health standards.
- Assisted in inventory management by monitoring stock levels and restocking supplies as needed.
- Provided exceptional customer service by addressing inquiries and resolving issues promptly.
- Operated kitchen equipment safely while adhering to food safety protocols during meal preparation.
- Collaborated with team members to streamline sandwich assembly processes for improved efficiency.
Warehouse Packer
Sprouts
01.2019 - 07.2020
- Operated pallet jacks and hand trucks to efficiently transport goods within warehouse.
- Packaged products accurately to meet quality standards and ensure customer satisfaction.
- Maintained organized workstations to streamline packing processes and enhance productivity.
- Inspected incoming shipments for damage or discrepancies, reporting issues promptly.
- Inspected products before packaging to avoid shipping defective or damaged goods to customers.
- Maintained a clean and safe work environment, adhering to established safety protocols and procedures.
- Packed, weighed and shipped items per customer specifications.
Collections Agent
PayPal
11.2014 - 09.2015
- Managed customer accounts to facilitate timely payments and reduce outstanding balances.
- Utilized CRM systems to track collections progress and document interactions with clients.
- Resolved customer inquiries regarding payment plans and account statuses effectively.
- Collaborated with team members to develop strategies for improving collection processes.
- Analyzed account data to identify trends and implement proactive follow-up actions.
- Maintained accurate records of communications, ensuring compliance with regulatory requirements.
- Built rapport with customers by demonstrating understanding of their situation while seeking fair resolutions.
Education
No Degree -
TLI High School
PhoenixSkills
- Customer service
- Teamwork and collaboration
- Problem-solving
- Time management
- Food preparation
- Cash handling proficiency
- Health and safety compliance
Languages
Spanish
Native or Bilingual
Timeline
Sandwich Artist
SUBWAY®Restaurants
02.2023 - 01.2024
Warehouse Packer
Sprouts
01.2019 - 07.2020
Collections Agent
PayPal
11.2014 - 09.2015
No Degree -
TLI High School