Rich Stewart
Mesa
Summary
Dynamic Owner and General Manager with a proven track record at DLP Door & Glass, excelling in project management and customer relationship management. Successfully enhanced operational efficiency and profitability through strategic resource allocation and team leadership, driving significant growth and client satisfaction in competitive markets.
Overview
24
24
years of professional experience
Work History
Owner / General Manager
DLP Door & Glass
San Jose
02.2015 - Current
- Managed daily operations of door and glass installation services.
- Developed customer relationships to understand project needs and preferences.
- Coordinated project timelines and resource allocations for efficient workflows.
- Trained new employees on installation techniques and company standards.
- Oversaw quality control measures for all completed installations.
- Maintained relationships with existing clients by providing superior customer service.
- Managed daily operations of business, including hiring and training staff.
- Ensured compliance with local, state, and federal regulations.
- Oversaw budgeting and financial management.
- Identified new opportunities for growth, expansion, and diversification.
- Provided direction and guidance to employees.
Technician
Parker Security and Locksmith Service
Fremont
01.2013 - 02.2015
- Maintained accurate records of service calls and client interactions for quality assurance.
- Installed and repaired locking mechanisms for residential and commercial properties.
- Assisted customers in selecting appropriate security solutions tailored to their needs.
- Educated clients on best practices for home and business security measures.
- Performed troubleshooting and repair of equipment in accordance with manufacturer specifications.
- Maintained records of repairs, calibrations, and tests performed on equipment.
- Managed quality control and maintained high level of customer satisfaction.
- Participated in training to maintain technical expertise and proficiency on applicable equipment.
Owner /General Manager
Windy City Lock & Key
Villa Park
08.2001 - 10.2012
- Supervised staff to ensure quality service and customer satisfaction.
- Developed marketing strategies to promote locksmith services in the community.
- Managed daily operations of locksmith services and key duplication.
- Established relationships with local businesses for partnership opportunities.
- Handled inventory management to maintain stock of locks and keys.
- Trained new employees on customer service and operational procedures.
- Maintained relationships with existing clients by providing superior customer service.
- Managed daily operations of business, including hiring and training staff.
- Ensured compliance with local, state, and federal regulations.
- Oversaw budgeting and financial management.
- Identified new opportunities for growth, expansion, and diversification.
- Developed strategic plans to increase profitability and efficiency.
- Created marketing campaigns to attract new customers.
- Negotiated with vendors to gain optimal pricing on products resulting in substantial increase in profit margin.
- Oversaw project execution, phase progress, workmanship, and team performance to drive on-time completion of deliverables.
- Analyzed market trends to identify new business opportunities.
- Monitored progress by establishing plans, budgets and measuring results.
Education
Some College (No Degree) - Music Composition
Roosevelt University
Chicago, ILSome College (No Degree) - General Studies
Moraine Valley Community College
Palos Hills, ILSkills
- Project management
- Resource allocation
- Customer relationship management
- Quality assurance
- Financial oversight
- Team leadership
Timeline
Owner / General Manager
DLP Door & Glass
02.2015 - Current
Technician
Parker Security and Locksmith Service
01.2013 - 02.2015
Owner /General Manager
Windy City Lock & Key
08.2001 - 10.2012
Some College (No Degree) - Music Composition
Roosevelt University
Some College (No Degree) - General Studies
Moraine Valley Community College