Summary
Overview
Work History
Education
Skills
Timeline
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Rich Stewart

Mesa

Summary

Dynamic Owner and General Manager with a proven track record at DLP Door & Glass, excelling in project management and customer relationship management. Successfully enhanced operational efficiency and profitability through strategic resource allocation and team leadership, driving significant growth and client satisfaction in competitive markets.

Overview

24
24
years of professional experience

Work History

Owner / General Manager

DLP Door & Glass
San Jose
02.2015 - Current
  • Managed daily operations of door and glass installation services.
  • Developed customer relationships to understand project needs and preferences.
  • Coordinated project timelines and resource allocations for efficient workflows.
  • Trained new employees on installation techniques and company standards.
  • Oversaw quality control measures for all completed installations.
  • Maintained relationships with existing clients by providing superior customer service.
  • Managed daily operations of business, including hiring and training staff.
  • Ensured compliance with local, state, and federal regulations.
  • Oversaw budgeting and financial management.
  • Identified new opportunities for growth, expansion, and diversification.
  • Provided direction and guidance to employees.

Technician

Parker Security and Locksmith Service
Fremont
01.2013 - 02.2015
  • Maintained accurate records of service calls and client interactions for quality assurance.
  • Installed and repaired locking mechanisms for residential and commercial properties.
  • Assisted customers in selecting appropriate security solutions tailored to their needs.
  • Educated clients on best practices for home and business security measures.
  • Performed troubleshooting and repair of equipment in accordance with manufacturer specifications.
  • Maintained records of repairs, calibrations, and tests performed on equipment.
  • Managed quality control and maintained high level of customer satisfaction.
  • Participated in training to maintain technical expertise and proficiency on applicable equipment.

Owner /General Manager

Windy City Lock & Key
Villa Park
08.2001 - 10.2012
  • Supervised staff to ensure quality service and customer satisfaction.
  • Developed marketing strategies to promote locksmith services in the community.
  • Managed daily operations of locksmith services and key duplication.
  • Established relationships with local businesses for partnership opportunities.
  • Handled inventory management to maintain stock of locks and keys.
  • Trained new employees on customer service and operational procedures.
  • Maintained relationships with existing clients by providing superior customer service.
  • Managed daily operations of business, including hiring and training staff.
  • Ensured compliance with local, state, and federal regulations.
  • Oversaw budgeting and financial management.
  • Identified new opportunities for growth, expansion, and diversification.
  • Developed strategic plans to increase profitability and efficiency.
  • Created marketing campaigns to attract new customers.
  • Negotiated with vendors to gain optimal pricing on products resulting in substantial increase in profit margin.
  • Oversaw project execution, phase progress, workmanship, and team performance to drive on-time completion of deliverables.
  • Analyzed market trends to identify new business opportunities.
  • Monitored progress by establishing plans, budgets and measuring results.

Education

Some College (No Degree) - Music Composition

Roosevelt University
Chicago, IL

Some College (No Degree) - General Studies

Moraine Valley Community College
Palos Hills, IL

Skills

  • Project management
  • Resource allocation
  • Customer relationship management
  • Quality assurance
  • Financial oversight
  • Team leadership

Timeline

Owner / General Manager

DLP Door & Glass
02.2015 - Current

Technician

Parker Security and Locksmith Service
01.2013 - 02.2015

Owner /General Manager

Windy City Lock & Key
08.2001 - 10.2012

Some College (No Degree) - Music Composition

Roosevelt University

Some College (No Degree) - General Studies

Moraine Valley Community College

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Rich Stewart