Richard Adams
Tucson
Summary
Qualified for any job I apply for, with strong background in Shuttle driving, passenger pick up and drop off in a safe and efficient maner. As well as managing service drive operations and anything requiring strong customer service skills.
Successfully streamlined processes and enhanced customer satisfaction by implementing effective service strategies. Demonstrated leadership and problem-solving skills that foster team collaboration and operational efficiency.
Overview
16
16
years of professional experience
Work History
Service Drive Manager
Jim Click Automotive Group
01.2021 - 03.2023
- Observed best practices in maintaining a clean and organized service drive environment for optimal workflow.
- Assisted in managing service drive operations and customer interactions, ensuring a positive experience.
- Supported scheduling and coordination of service appointments with technicians for timely vehicle maintenance.
Courtesy Service Shuttle Driver
Jim Click Automotive Group
01.2014 - 01.2021
- Operated shuttle vehicles efficiently to transport passengers to and from three Jim Click Dealership Service Departments.
- Ensured adherence to safety protocols while navigating various routes and schedules.
- Assisted passengers with boarding and alighting, providing exceptional customer service. Including an occasional handicapped guest with a walker or wheelchair.
- Conducted routine vehicle inspections to maintain operational readiness and safety standards.
- Responded promptly to passenger inquiries, addressing concerns and resolving issues effectively.
- Maintained accurate records of trips, vehicle maintenance, and incident reports for management review.
- Conducted regular vehicle inspections to identify potential maintenance issues, contributing to overall fleet reliability.
- Maintained clean and neat shuttle for passenger comfort.
- Enhanced customer satisfaction by providing timely and efficient shuttle services to various destinations.
- Operated with safety and skill to avoid accidents and delays.
- Greeted customers with friendliness and professionalism, engaging in conversation to build rapport.
- Managed time effectively by prioritizing tasks and adapting to changing conditions or unforeseen circumstances.
- Handled emergency situations calmly and efficiently, ensuring the safety of all passengers on board.
Operations Manager
Pinnacle Automotive Hospitality Services
01.2012 - 12.2013
- Streamlined operational processes to enhance efficiency and reduce overhead costs.
- Developed and implemented standard operating procedures, improving workflow consistency across departments.
- Mentored junior staff, fostering professional development and enhancing team productivity.
- Coordinated with vendors to negotiate contracts, ensuring quality materials at competitive prices.
- Supervised operations staff and kept employees compliant with company policies and procedures.
Service Advisor
Thoroughbred Chevrolet
12.2011 - 01.2012
- Provided exceptional customer service by addressing inquiries and resolving issues efficiently.
- Coordinated service appointments and managed workflow to optimize technician productivity.
- Analyzed customer feedback to identify trends and improve service processes.
- Raised customer satisfaction scores to well above average.
Director Of Finance
Saturn of Tempe
11.2006 - 01.2011
- Assisted with recruiting, interviewing, and hiring new department employees
- Mentored junior finance team members, fostering a culture of continuous learning and professional development within the department.
- Negotiated with banks and financial institutions to secure favorable financing options for new initiatives.
Education
GED -
Palo Verde High School
Tucson, AZNo Degree - Cultures And Values
G.E. University
New York, NYNo Degree - Automotive Finance And Insurance
Ryan Automotive Finance
Skills
- Employee training facilitation
- Analytical decision making
- Organized scheduling coordination
- Automotive upkeep
Accomplishments
Through my career I have worked my way through almost every position within an automotive dealership. From a service dispatch to the General Manager of two dealerships managing 350 employees.
I have raised customer satisfaction scores from below average to what was to be benchmark numbers in the industry.
Whatever job I set out to do, the company and the job gets 110% from me.
Timeline
Service Drive Manager
Jim Click Automotive Group
01.2021 - 03.2023
Courtesy Service Shuttle Driver
Jim Click Automotive Group
01.2014 - 01.2021
Operations Manager
Pinnacle Automotive Hospitality Services
01.2012 - 12.2013
Service Advisor
Thoroughbred Chevrolet
12.2011 - 01.2012
Director Of Finance
Saturn of Tempe
11.2006 - 01.2011
GED -
Palo Verde High School
No Degree - Cultures And Values
G.E. University
No Degree - Automotive Finance And Insurance
Ryan Automotive Finance
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