RICHARD ARIAS
Sierra Vista
Summary
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Enrollment Counselor
E.O.I. Service
07.2016 - Current
- Communicated, and educated Employees about their benefits. Helped the employee navigate the enrollment process and helped chose the plans that would be beneficial for their current life situation.
- Worked on numerous cases with different enrollment platforms. Helped train new counselors on the process of enrolling in the different enrollment platforms.
Wastewater Technician
City Of Sierra Vista
04.2025 - 09.2025
- Monitored and adjusted controls to maintain optimal water quality.
- Operated and adjusted controls on equipment to purify and clarify water, process or dispose of sewage and generate power.
- Controlled operation of variety of water treatment plant equipment, including pumps, filters and chemical feed systems.
- Used hand tools and power tools to maintain, repair and lubricate equipment.
Route Sales Representative
UniFirst
01.2016 - 06.2016
- Provided exceptional service and customer satisfaction on my assigned route.
- Serviced my route, delivering to multiple customers per day - ranging from small businesses to major corporate locations.
- Combined customer service and sales skills to grow my route. Built & fostered effective and consistent working relationships with existing customers.
- Created opportunities to upsell and grow existing customer base. Introduced new products to my customers.
Customer Service Representative
First Family Insurance
11.2015 - 12.2015
- Provided great customer service to clients looking for health insurance over the phone.
- Worked with underwriting to help approve health insurance policies. Averaged about 1-2 approvals a day.
- Followed up with existing clients to keep a good relationship, Averaged 300+ cold calls a day.
- Laid off
Centralized Scheduler
Inter-Community Hospital
09.2008 - 11.2015
- Independently responded to letters and general correspondences.
- Served as a primary resource and information source regarding department policies and procedures.
- Established and maintained complete records and files including reports and personal information.
- View patient files and maintain necessary paper work for special procedures, HIPPA regulations.
- Attended and participated in staff meetings and related activities; attended workshops, and classes to increase knowledge.
Imaging Representative
Valley Imaging Partnership
08.2007 - 09.2008
- Perform scheduling for Imaging Services such as CAT scan, MRI, ultrasound, bone density.
- Maintain file system as needed. Answer heavy phones and give patients instructions.
- Verify insurance and registered patients and take any co-payments due.
- Responsible for shutting down front office and stock all necessary supplies for machines and printers.
Radiology File Room - Imaging Representative
Inter-Community Hospital
09.2004 - 08.2007
- General support clerk; ability to sort, file, retrieve documents, type, enter data, and use a copy machine.
- Operate on-line computers, balance receipts, proofread and edit.
- Research and resolve issues within the scope of job, develop written and oral correspondence.
- Collect and sort mail, determine postage and use metering equipment.
Imaging Representative
Queen of The Valley Hospital
10.2001 - 09.2004
- Answer phones and give patients detailed instructions.
- Enter exams in to Medic-tech system and maintain file system.
- View patient files and maintain necessary paper work for special procedures, HIPPA regulations.
- Responsible for shutting down front office and stock all necessary supplies for machines and printers.
Education
High School -
Northview High School
01.2000
No Degree - Cyber Security
CompTia
Life & Health Agent License - undefined
Mike Russ Financial Training Center
01.2015
Skills
- Time management proficiency
- Strong organization
- Customer service expertise
- Sales experience
- Record maintenance
- Customer service background
- Interpersonal relations
Certification
CompTIA Security+ certified
Timeline
Wastewater Technician
City Of Sierra Vista
04.2025 - 09.2025
Enrollment Counselor
E.O.I. Service
07.2016 - Current
Route Sales Representative
UniFirst
01.2016 - 06.2016
Customer Service Representative
First Family Insurance
11.2015 - 12.2015
Centralized Scheduler
Inter-Community Hospital
09.2008 - 11.2015
Imaging Representative
Valley Imaging Partnership
08.2007 - 09.2008
Radiology File Room - Imaging Representative
Inter-Community Hospital
09.2004 - 08.2007
Imaging Representative
Queen of The Valley Hospital
10.2001 - 09.2004
Life & Health Agent License - undefined
Mike Russ Financial Training Center
High School -
Northview High School
No Degree - Cyber Security
CompTia