Job Search Status
Open to workDesired start date: Open to discussion
Open To Work
Richard Buck
El Mirage
Work Preference
Summary
- Experienced trades professional seeking a leadership role within a reputable company where I can apply my expertise in glass installation, electrical work, customer service, and project management. Dedicated to delivering high-quality work, excellent customer experiences, and strong team leadership.
- 20+ years of hands-on experience in glass installation, commercial electrical work, custom fabrication, and handyman services.
- Skilled in managing teams, training employees, handling scheduling, and overseeing daily operations.
- Proficient in reading blueprints, conducting layouts, fabrication, electrical wiring, conduit installation, and troubleshooting.
- Strong customer service background with proven success in sales, client retention, and problem resolution.
- Certified in forklift and scissor lift operations; OSHA Safety Trained.
- High attention to detail, outstanding work ethic, and commitment to project excellence.
Overview
1
1
Certification
4
4
years of post-secondary education
28
28
years of professional experience
Work History
Customer Service Representative
ABC Glass Company
Phoenix
2026.03 - 2026.07
- Assisted customers with product inquiries and service requests.
- Processed orders accurately using company software systems.
- Resolved customer complaints through effective communication and problem-solving.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
Lead Glass Installer / Customer Service /Assistant Project Manager
Dependable Glass
Phoenix
2018.04 - 2026.02
- Install glass in windows, storefronts, skylights, mirrors, custom shower doors, and other commercial and residential applications.
- Manage a team of installers and coordinate daily project assignments, ensuring timely and quality completion.
- Led customer service initiatives, addressing client needs, managing project updates, and resolving issues to enhance customer satisfaction.
- Drove sales efforts by preparing estimates, upselling services, and fostering long-term customer relationships to increase revenue.
- Trained and mentored new employees on safety standards and installation techniques, improving team competency in customer service.
- Fluent with Milgard CTB Quote Plus, Western, WeatherShield and IWC software
Owner/Operator
A/B Handyman Services
El Mirage
2017.05 - 2018.04
- Delivered residential and commercial handyman services in electrical, plumbing, carpentry, and general repairs, enhancing property functionality and client satisfaction.
- Installed and maintained wiring and electrical systems according to city codes and project specifications.
- Supervised work crews on large projects, scheduled jobs, managed resources, and fostered positive client relationships to ensure project success.
- Operated a wide range of power and hand tools; performed preventative maintenance on equipment.
- Provided outstanding customer service, prepared project reports, and ensured high client satisfaction, contributing to repeat business and referrals.
Journeyman Electrician
Hayden Electric
Phoenix
2012.03 - 2017.05
- Led electrical installations and retrofits for commercial and residential projects, ensuring compliance with safety standards and client specifications.
- Troubleshot complex electrical issues, facilitating timely project completion under tight deadlines.
- Utilized meters and diagnostic instruments, including voltmeters, ohmmeters, and ammeters, to ensure accurate troubleshooting and reliable installations.
- Read blueprints to determine electrical installation requirements.
- Read blueprints or schematic diagrams to determine the layout of a particular job site.
Electrical Apprentice
RML Electric
Phoenix
2010.09 - 2012.03
- Executed commercial electrical projects for hospitals and industrial facilities, ensuring adherence to safety and quality standards.
- Led lighting technician for major corporate accounts.
- Supervised installation teams and coordinated material procurement, optimizing workflow and resource allocation.
Electrical Apprentice
Caliber Electric
Peoria
2009.03 - 2010.09
- Installed electrical systems in commercial properties, ensuring accurate blueprint interpretation and precise wiring layout.
- Maintained project schedules by coordinating materials and preparing sites for timely project execution.
- Assisted in installation of electrical systems and components.
- Maintained tools and equipment for safe operation and efficiency.
- Collaborated with electricians on residential wiring projects.
Glass Management/Fabricator
Arizona Shower Door
Phoenix
2007.01 - 2009.03
- Fabricated and installed custom framed and frameless shower enclosures, ensuring high-quality finishes and customer satisfaction.
- Fabricated custom glass shower doors using precision tools and equipment.
- Interpreted blueprints and technical drawings for accurate product assembly.
- Operated cutting machines to create glass components for various designs.
Commercial/Residential Glazier
Binzwanger Glass
Scottsdale
2004.01 - 2007.01
- Measured and cut glass to precise specifications for various projects.
- Installed glass in residential and commercial buildings efficiently.
- Operated specialized tools for glass handling and installation safely.
Custom Motorcycle Builder/Team Manager
Titan Custom Motorcycles
Phoenix
1998.09 - 2004.01
- Supervised and coordinated workers in custom bike construction, starting with frame and sub-assemblies including motor, transmission, electrical systems, and wheels.
- Established work sequences based on priority and personnel skill levels to optimize workflow.
- Inspected work for compliance with specifications and time schedules, ensuring quality standards were met.
- Evaluated performance of completed motorcycle during test drive.
- After test ride reinspected motorcycle for torque specs, inconsistency and repairs needed to be done prior to service and paint
- Analyzing defects in motorcycles to determine feasibility of repairing or replacing worn or defective parts
Education
Journeyman - Electrical Apprenticeship Program
IEC of Arizona
Phoenix, AZ 2014.09 - 2017.05
Certified Harley Davidson Technician - Motorcycle Cycle Theory/Late Model HD
Motorcycle Mechanic Institute
1997.05 - 1998.08
Central High
Phoenix, AZSkills
- Customer service
- Complaint resolution
- Product knowledge
- Sales enhancement
- Team leadership
- Project coordination
- Problem solving
- Training and mentoring
- Order fulfillment
- Product and service solutions
- Project management
- Team development
- Warranty service
- Positive and professional
- Problem-solving
- Product sales
- Order processing
- Software proficiency
- Conflict resolution
- Attention to detail
- Blueprint reading
- Time management
- Heavy equipment operation
- Construction site safety
- Project estimation
- Measurement accuracy
- Power tools handling
- Glass edging techniques
- Residential glass installation
- Glass cutting precision
- Blueprint interpretation
- Safety compliance
- Meter reading
- Electrical testing
- Circuit testing
- Wiring installation
- Efficient
- Site preparation
- Window installation
- Site inspections
- Electrical
- Heavy equipment operations
Certification
- Forklift and Scissor Lift Certified
- OSHA Safety Trained
Timeline
Customer Service Representative
ABC Glass Company
2026.03 - 2026.07
Lead Glass Installer / Customer Service /Assistant Project Manager
Dependable Glass
2018.04 - 2026.02
Owner/Operator
A/B Handyman Services
2017.05 - 2018.04
Journeyman - Electrical Apprenticeship Program
IEC of Arizona
2014.09 - 2017.05
Journeyman Electrician
Hayden Electric
2012.03 - 2017.05
Electrical Apprentice
RML Electric
2010.09 - 2012.03
Electrical Apprentice
Caliber Electric
2009.03 - 2010.09
Glass Management/Fabricator
Arizona Shower Door
2007.01 - 2009.03
Commercial/Residential Glazier
Binzwanger Glass
2004.01 - 2007.01
Custom Motorcycle Builder/Team Manager
Titan Custom Motorcycles
1998.09 - 2004.01
Certified Harley Davidson Technician - Motorcycle Cycle Theory/Late Model HD
Motorcycle Mechanic Institute
1997.05 - 1998.08
Central High