Richard Chamberlain
Scottsdale
Summary
ACCOMPLISHED ORDER TO CASH SR DIRECTOR Credit, Accounts Receivable, and Billing professional with a history of designing billing and credit processes that deliver measurable improvements in efficiency and accuracy. 25+ years' experience in the order to cash processes. Consistent results in turning around delinquent accounts receivables and creating and maintaining efficient processes and procedures. Results-driven leader with analytical problem-solving, strong follow-up, accomplishing goals, and the ability to form strong relationships. People-oriented, and collaborative leadership style.
Overview
24
24
years of professional experience
Work History
SR DIRECTOR, ORDER-TO-CASH, CREDIT/ACCOUNTS RECEIVABLE/BILLING/CLIENT FIN SERVICES
SNAPCARE
04.2022 - Current
- Direct and mentor a diverse team of 15+ employees across billing, collections, cash applications, and client financial services; implemented new workflow strategies that boosted process efficiencies
- Reduced billing errors & disputes from 5% to less than 1% of revenue through establishing new process procedures and auditing requirements
- Drove effort to decrease delinquency by over 300% over a 12-month period
- Established KPI metrics that helped drive employee accountability and efficiency
- Work with Sales and Legal Teams to review contracts and create a smooth onboarding customer experience
- Partnered with IT / Development Teams to integrate new ERP and CRM systems
- Work with various customer government auditing agencies to ensure billing and contract compliance
- Ensure audit compliance by establishing SOX review and sign-off processes
- Limit revenue loss by negotiating payment plans through internal and external legal representatives.
DIRECTOR, ORDER-TO-CASH, CREDIT/ACCOUNTS RECEIVABLE/BILLING
NEXTIVA, INC.
09.2020 - 04.2022
- Orchestrated a team of 10+ billers, collectors, and cash applications for the North American customers
- Order-To-Cash lead on the integration of a new Billing / ERP system
- Worked with IT and third-party Consultants regarding requirements, design, validation, and implementation
- Reduced delinquent receivables by over 60% during the first 12 months of employment
- Created a credit process and signing-authority matrix adhering to SOX compliance
- Led an oversees Billing / Finance team that helped reduce department costs
- Managed the processing and risk mitigation of Chargebacks and NSF's
- Partnered with the Sales and Legal teams to ensure adherence of Customer and Merchant contract agreements to maintain accurate billing and reduce processing charges.
SR. DIRECTOR OF FINANCE, ORDER-TO-CASH, CREDIT/ACCOUNTS RECEIVABLE/BILLING
GLOBAL EAGLE ENTERTAINMENT
06.2017 - 07.2020
- Manager of 30+ employees comprising of billers, collectors, and cash applications
- Manage the worldwide Accounts Receivable and Billing departments for the North American, Argentina, and European divisions, consisting of $600M+ of revenue
- Created processes to establish and review credit lines for accounts between $50K and $50M that helped identify and reduce risk
- Headed the billing, collection, cash application, and reconciliation of accounts with a total A/R of $100mill+
- Worked with the E.L.T
- In establishing corporate policies and procedures to ensure maximum sales/net income with minimal loss
- Created a Corporate Signing Authority matrix to ensure SOX compliance in creating transactions
- Prepared analysis of risk and cash flow forecasts for accurate corporate forecast reporting
- Established a corporate billing and collection KPI deck used in Board reporting
- Order-To-Cash lead for the successful Oracle implementation and upgrade
- Led a team to help consolidate Global Eagle's seven billing system's data into one reporting structure.
DIRECTOR OF FINANCE, CREDIT / COLLECTIONS & LICENSE BILLING
ACTIVISION BLIZZARD
10.2000 - 06.2017
- Managed the Accounts Receivable department for the North American division as well as the European COOP division of Activision, consisting of $3bill+ of revenue
- Supported the collection and reconciliation of retail accounts with a total A/R ranging from $100mill to $1bill+
- Oversaw the customer set-up, billing, collection, and revenue recognition of world-wide licensing contracts
- Managed a finance team consisting of reconciliation specialists, licensing accountants, & cash application reps that included hiring, goal setting, and bi-annual reviews
- Drove resolution of Charge-Back base of $5mill to $30mill
- Negotiated with customers on settlement proposals
- Established and reviewed credit lines for accounts between $50K and $250M to minimize risk
- Worked with Activision's credit insurance company to remain in compliance
- Led the Accounts Receivable month-end / quarter-end reconciliation and close processes
- Prepared the analysis of risk and cash flow forecasts for accurate corporate forecast reporting
- Worked closely with the Sales teams to ensure customer adherence of marketing, shipping, discount, and other various contract agreements to minimize loss
- Department Lead for Activision Oracle systems three conversion upgrades
- Developed, Implemented, and Tested department and company SOX compliance
- Finance team lead in the Activision / Vivendi Games 2008 $5bill company merger.
Education
Masters of Business Administration (MBA) - Finance/Management
Loyola Marymount University
Los Angeles, CABachelor of Science (BS) - Business/Economics Administration
UC Santa Barbara
Santa Barbara, CASkills
Collaborative Leadership
Team Management
Stakeholder Relations
Organizational Development
Team building abilities
Policy Development
Strategic Planning
Knowledge Areas
- Credit Analysis
- Process Improvements
- Account Reconciliations
- Billing System Integrations
- SOX Compliance
- Credit Insurance
- Employee Leadership
- Negotiation
- Cash Forecasting
Timeline
SR DIRECTOR, ORDER-TO-CASH, CREDIT/ACCOUNTS RECEIVABLE/BILLING/CLIENT FIN SERVICES
SNAPCARE
04.2022 - Current
DIRECTOR, ORDER-TO-CASH, CREDIT/ACCOUNTS RECEIVABLE/BILLING
NEXTIVA, INC.
09.2020 - 04.2022
SR. DIRECTOR OF FINANCE, ORDER-TO-CASH, CREDIT/ACCOUNTS RECEIVABLE/BILLING
GLOBAL EAGLE ENTERTAINMENT
06.2017 - 07.2020
DIRECTOR OF FINANCE, CREDIT / COLLECTIONS & LICENSE BILLING
ACTIVISION BLIZZARD
10.2000 - 06.2017
Masters of Business Administration (MBA) - Finance/Management
Loyola Marymount University
Bachelor of Science (BS) - Business/Economics Administration
UC Santa Barbara
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