Richard Hartmann
Phoenix
Summary
IT Technician skilled in network troubleshooting, hardware configuration, and user support. Proven ability to manage IT assets and deliver effective technical solutions.
Overview
15
15
years of professional experience
Work History
IT Technician
Mayo Clinic
Phoenix
08.2022 - Current
- Diagnosed and resolved user-reported technical issues efficiently.
- Configured and managed network devices to ensure optimal performance.
- Maintained IT inventory records and managed asset lifecycle for hardware.
- Provided on-site support for hardware installations and repairs.
- Troubleshot system issues related to network connectivity, configuration, and printing.
- Resolved hardware issues including replacing parts as necessary.
- Installed and configured hardware, systems, networks, printers, and scanners.
- Provided technical support to users via telephone or remote access.
- Disassembled computer systems to troubleshoot and resolve hardware issues.
- Managed inventory of IT assets, such as laptops, desktops, and peripherals.
- Performed troubleshooting on networking and connectivity issues to restore connections and network access.
- Explained technology-related details in easy-to-understand terms to individuals from different backgrounds and in various job positions.
- Responded to or escalated tickets based on severity and internal policies governing responses.
- Provided recommendations on hardware purchases based on customer requirements.
- Participated in team meetings to discuss project status updates.
- Maintained positive working relationship with fellow staff and management.
- Manage the Special Event program, providing and setting up devices for classes and training sessions.
- Responsible for shipping and receiving IT equipment to and from work-from-home users.
- Participate in the on-call program.
- Call/Ticket Issue Tracking.
- PCI/HIPAA compliance
IT Contractor
PDS
05.2022 - 08.2022
- Responsible for prepping non-config items, as well as imaging and configuring devices for the Bold Forward Project.
- I worked on the refresh program, updating PCs and printers.
- Installed full workstations and/or peripherals.
- Dealt with incident tickets, resolving issues that end users may have had with their computers, printers, or peripherals.
Chimney Technician
Superior Chimney Services Corp
Lombard
07.2010 - 04.2022
- Provided masonry and chimney repair services for residential needs, such as on-site estimates for future maintenance or repairs.
- Job duties performed: relining appliance flues and fireplace chimneys, tuckpointing, brick laying, brick replacement, framing and pouring concrete crowns, appropriate ladder/scaffold setup, and general maintenance.
- Responsible for communicating on-site updates, issues, and resolutions as the point of contact between the office and the homeowners.
- Able to work independently with minimal to no direct supervision while maintaining company and safety standards.
- Responsible for maintaining a clean and organized, dedicated work van.
- Managing an up-to-date inventory of tools and materials.
- Some hands-on training, provided by me, for new assistants in the field.
Education
High School Diploma -
Lyons Township
La Grange, IL06-2003
Skills
- Network troubleshooting
- Hardware configuration
- System installation
- IT asset management
- User support
- Incident resolution
- Project management
- Inventory management
- Shipping/receiving
- Project coordination
- Problem solving
- Effective communication
- Attention to detail
- Team collaboration
- Time management
- Incident management
- Hardware installation
- Technical support
- Troubleshooting and Diagnostics
Timeline
IT Technician
Mayo Clinic
08.2022 - Current
IT Contractor
PDS
05.2022 - 08.2022
Chimney Technician
Superior Chimney Services Corp
07.2010 - 04.2022
High School Diploma -
Lyons Township