Richard Lokken
Mesa
Summary
Dynamic Security Officer with IPSA Security Services, skilled in incident reporting and customer service. Successfully managed high-stress situations, enhancing guest loyalty through empathetic conflict resolution. Proficient in property patrol and crime prevention, ensuring a safe environment while adapting to new technologies. Committed to maintaining order and professionalism in all interactions.
Developed strong observational and situational awareness skills in security-focused environment. Proven ability to handle emergency situations and enforce safety protocols. Seeking to transition into new field where these skills can contribute to maintaining safe and orderly environment.
Reliable and observant with strong sense of responsibility and upbeat attitude. Understanding of safety protocols and emergency response procedures, combined with skills in surveillance and risk assessment. Dedicated to ensuring safe and secure environment.
Offering dedication and enthusiasm for motorcycle mechanics, with strong desire to learn and grow in this field. Brings ability to quickly grasp complex systems and apply mechanical skills in practical settings. Ready to use and develop diagnostic and repair skills in [Desired Position] role.
Developed technical and problem-solving skills in fast-paced automotive environment, focusing on diagnosing and repairing mechanical and electrical systems. Leveraged expertise in maintenance and customer service to ensure high-quality outcomes. Seeking to transition to new role where these transferable skills can drive success and innovation.
Developed strong skills in security-focused environment, including keen observation and effective communication. Demonstrates ability to handle stressful situations calmly and maintain secure atmosphere. Looking to transition into new field where these skills can be effectively utilized.
Personable and vigilant, with keen sense of situational awareness and commitment to maintaining safe environment. Possesses foundational understanding of security protocols and basic emergency response techniques, along with strong observational and communication skills. Dedicated to ensuring secure and welcoming atmosphere for all individuals.
Overview
3
3
years of professional experience
Work History
Security Officer
IPSA Security Services
06.2022 - Current
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
- Completed full building and grounds patrols to spot and investigate concerns.
- Directed guests around building and answered accessibility questions.
- Welcomed customers and helped determine their needs.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Education
No Degree - Harley Davison Mechanical
Motorcycle Mechanical Institution Trade School
Phoenix, AZ03-2019
High School Diploma -
Clovis High School
Clovis, NM05-2009
Skills
- Report writing
- Incident reporting
- Security guard license
- General security
- Property patrol
- Maintaining order
- Customer service
- Team leadership
- Time management
- Decision-making
- Crime prevention
- Motorcycle repair proficiency
- Transmission servicing
- Electrical systems expertise
- Adaptability to new technology
- Hand tools mastery
- Brake system maintenance
- Workshop safety
- Engine diagnostics
- Fuel injection systems
Accomplishments
- Established and maintained anti-hijack and major theft protocol.
- Successfully completed two-week security training program.
Languages
English
Native or Bilingual
Timeline
Security Officer
IPSA Security Services
06.2022 - Current
No Degree - Harley Davison Mechanical
Motorcycle Mechanical Institution Trade School
High School Diploma -
Clovis High School
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