Richard Lopez
Goodyear
Summary
Dedicated Home Health Intake Coordinator with expertise in patient intake processes, workflow optimization, and customer service. Committed to enhancing patient satisfaction and ensuring compliance with regulatory standards.
Overview
10
10
years of professional experience
Work History
Home Health Intake Coordinator`
Connected Home Health
Portland, OR
09.2017 - 03.2026
- Coordinated patient intake processes to ensure timely service delivery and compliance with regulatory standards.
- Managed communication between healthcare providers and patients, enhancing overall satisfaction with home health services.
- Developed and maintained comprehensive patient records using electronic health record (EHR) systems for improved data accuracy.
- Streamlined documentation procedures, reducing processing times and increasing operational efficiency in patient onboarding.
- Provided excellent customer service to patients, family members, and healthcare providers during the intake process.
- Maintained strict confidentiality of patient information, adhering to HIPAA guidelines and company policies.
- Reduced errors in patient data entry with thorough verification processes and attention to detail.
- Completed intake assessment forms and filed clients' charts.
- Collected, verified, recorded and processed client demographics, insurance payments, and referral information.
- Answered phone calls and provided new clients with required paperwork to initiate service.
- Contributed to a positive work environment through effective teamwork and open communication among colleagues.
- Enhanced patient satisfaction with timely and accurate information during the intake process.
- Processed new vendors and sent monthly payments.
- Created monthly financial accrual list for ED
- Trained new staff on work devices
- Ordered medical supplies
CNA
Sunview Health and Rehabilitation
Youngtown, AZ
03.2016 - 08.2017
- Provided direct patient care, assisting with daily living activities and personal hygiene.
- Monitored vital signs, documenting changes and reporting concerns to nursing staff.
- Collaborated with interdisciplinary teams to develop individualized care plans for residents.
- Assisted in mobility and rehabilitation exercises, enhancing patient independence and comfort.
- Trained new staff on best practices for patient care and safety protocols.
- Implemented infection control measures, ensuring compliance with health regulations and standards.
Education
High School Diploma -
Royal High School
Simi Valley, CA06-2005
Skills
- Follow-up skills
- Multi-line phone systems
- Inventory management
- Customer service
- Phone and email etiquette
- Workflow optimization
- Goal setting
- New hire orientation
- Patient scheduling
Languages
Spanish
Professional Working
Timeline
Home Health Intake Coordinator`
Connected Home Health
09.2017 - 03.2026
CNA
Sunview Health and Rehabilitation
03.2016 - 08.2017
High School Diploma -
Royal High School