Richard Sena
El Mirage
Summary
Dedicated automotive technician with several years in service and repair. Friendly and upbeat professional enthusiastic about automotive work. Focused on satisfying customers, supporting team and meeting shop targets by applying superior work ethic, mechanical knowledge and excellent customer service skills.
Seasoned Automotive Technician with solid background in vehicle repair and maintenance. Possess strong diagnostic skills, adept at troubleshooting complex mechanical issues while ensuring quality customer service. Demonstrated abilities in team leadership, task management, and effective communication. Previous roles have seen significant improvements in efficiency and customer satisfaction rates due to innovative problem-solving strategies and a commitment to continuous professional development.
Overview
18
18
years of professional experience
2
2
years of post-secondary education
1
1
Certification
Work History
Automotive Technician
Carmax
Tolleson
08.2021 - Current
- Diagnosed vehicle issues using advanced diagnostic equipment and tools.
- Performed routine maintenance including oil changes and tire rotations efficiently.
- Collaborated with team members to ensure timely vehicle repairs and services.
- Maintained a clean and organized work environment to promote safety standards.
- Conducted thorough inspections to identify potential safety concerns in vehicles.
- Repaired electrical systems, brakes, and engines according to manufacturer specifications.
- Operated a variety of shop equipment safely and efficiently.
- Repaired engines and transmissions, providing labor and parts cost breakdowns for work performed.
- Searched within service and maintenance manuals to perform repairs and diagnosis.
- Kept detailed records of repairs, labor involved and parts used.
- Cooperated with other technicians from different disciplines to achieve optimal integration.
Shop Foreman
Gateway Chevrolet
Avondale
03.2021 - 08.2021
- Supervised daily shop operations and coordinated technician schedules.
- Ensured compliance with safety regulations and maintained a clean work environment.
- Trained new technicians on tools, processes, and customer service standards.
Automotive Technician
CarMax
Tolleson
02.2016 - 02.2021
- Diagnosed vehicle issues using advanced diagnostic equipment and tools.
- Performed routine maintenance including oil changes and tire rotations efficiently.
- Collaborated with team members to ensure timely vehicle repairs and services.
General Motors World Class Technician
Gateway Chevrolet
Avondale
03.2008 - 02.2016
- Diagnosed vehicle issues using advanced diagnostic equipment and software.
- Performed routine maintenance tasks including oil changes and tire rotations.
- Collaborated with service advisors to discuss repair needs and customer concerns.
Education
Associates Degree - Automotive And Diesel
Universal Technical Institute
Avondale, Arizona 08.2006 - 04.2008
Skills
- Diagnostic testing
- Electrical system repair
- Engine rebuilding
- Brake inspection
- Functional Expertise
- Customer relations skills
- Time management
Certification
- ASE Master technician
- Auto Care Association World Class Technician
- 609 refrigerant handling certification
- General Motors World Class Technician
- Lifetime Clean driving record
Languages
Spanish
Limited
Timeline
Automotive Technician
Carmax
08.2021 - Current
Shop Foreman
Gateway Chevrolet
03.2021 - 08.2021
Automotive Technician
CarMax
02.2016 - 02.2021
General Motors World Class Technician
Gateway Chevrolet
03.2008 - 02.2016
Associates Degree - Automotive And Diesel
Universal Technical Institute
08.2006 - 04.2008