Richard (Butch) Newlin
Surprise
Summary
Dynamic equine professional with leadership experience at Silver Lining Riding, skilled in horse grooming and rider coaching. Proven ability to enhance team performance and safety protocols while fostering a continuous learning environment. Recognized for training volunteers and improving rider satisfaction through effective coaching and support.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Communications Pastor
Discovery Pointe Church
Peoria
01.2024 - Current
- Advised leadership team on ways to improve internal communication processes between departments.
- Provided spiritual guidance to individuals within the church community seeking advice or counsel.
- Coached individual parishioners on how to use their gifts in service of God's mission.
- Developed materials for Bible studies, small groups and Sunday school classes; led discussions on relevant topics related to faith.
- Visited, counseled, and prayed with church members to provide pastoral care.
Volunteer Equine Groomer/Lead/Coach
Silver Lining Riding
Phoenix
01.2020 - Current
- Assists with tacking up of horses prior to riding sessions.
- Grooms horses using brushes, combs, hoof picks, shampoos, conditioners, oils.
- Ensures safety of riders at all times while handling the horse.
- Lead line for horses during therapeutic riding lessons.
- Coaching riders on their horsemanship; assisted in their learning to groom
- Trained other volunteers in lead line, coaching, and grooming.
Staff Underwriting Manager
USAA
Phoenix
09.2002 - 09.2023
- Developed strategies for improving customer service standards and increasing customer satisfaction levels.
- Collaborated with other departments to ensure efficient workflow processes.
- Organized team building activities designed to improve morale among staff members.
- Identified potential risks associated with staffing operations and developed solutions accordingly.
- Provided feedback to team members on their job performance during one-on-one meetings.
- Collaborated with staff teams to achieve work goals and adhere to deadlines.
Staff Underwriter
USAA
Phoenix
08.2017 - 07.2019
- Assisted in the development and implementation of underwriting policies and procedures.
- Prepared reports summarizing findings from underwriting reviews or evaluations.
- Prepared detailed reports outlining findings from the underwriting process.
- Conducted quality control reviews of files prior to submission for approval.
Insurance Solutions Manager
USAA
PHoenix
06.2007 - 08.2017
- Leading, coaching, and developing member service representatives through relationship building.
- Sharing knowledge of contracts, fundamentals of underwriting, relevant industry practices, trends, and regulatory requirements.
- Managing various projects and analysis of data, trends, and processes.
Member Service Underwriter
US Army
Phoenix
07.2004 - 04.2007
- Provide decisions on property and auto referrals.
- Provide coaching opportunities, and make recommendations to service representatives and their management to drive appropriate behavior changes.
- Mentoring and coaching other underwriters.
Casualty Claims Specialist
USAA
Phoenix
09.2002 - 07.2004
- Investigating, evaluating, negotiating, and settling injury claims.
- Managing multiple tasks and vendors in a fast paced production environment including physical damage appraisals, rental assignments, medical providers, attorneys, independent and field adjusters.
- Mentoring new adjusters.
Education
Bachelor of Arts - Bible And Ministry
Ozark Christian College
Joplin, MO05-2000
Bachelor of Arts, General Studies
Northern Arizona University
Flagstaff, AZ12-1990
Skills
- Leadership skills
- Continuous learning mindset
- Horse grooming
- Tack fitting
- Safety protocols
- Equine behavior
- Rider coaching
- Team training
Certification
- Equine Assisted Learning - O.K.Corral Series February 2023
- CPCU, API, AIS, AINS, INS, and ERM
Timeline
Communications Pastor
Discovery Pointe Church
01.2024 - Current
Volunteer Equine Groomer/Lead/Coach
Silver Lining Riding
01.2020 - Current
Staff Underwriter
USAA
08.2017 - 07.2019
Insurance Solutions Manager
USAA
06.2007 - 08.2017
Member Service Underwriter
US Army
07.2004 - 04.2007
Staff Underwriting Manager
USAA
09.2002 - 09.2023
Casualty Claims Specialist
USAA
09.2002 - 07.2004
Bachelor of Arts - Bible And Ministry
Ozark Christian College
Bachelor of Arts, General Studies
Northern Arizona University
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