Ricky Bradford Jr

Independent Medical Courier

Coordinated daily delivery schedules based on customer schedules, peak delivery times and alternate routes.

Operated motor vehicles in a safe and efficient manner.

Met and surpassed productivity targets and quality standards.

Obtain signatures needed to complete and process all paperwork in a timely manner. Report any errors found on delivery documents to dispatch. Perform inside delivery for customers. Reported delays, accidents, or other traffic and transportation situations to bases or other vehicles, using telephones or mobile two-way radios. Deliver customer orders, specimens, small freight, medical equipment, and meds to the hospitals within established time frames.

• Deliver outstanding service to customers to maintain and extend relationships for future business opportunities.
• Collaborate closely with clients to better understand entire project scope.
• Consult with customers to assess needs and propose optimal solutions.
• Introduce new methods, practices, and systems to reduce turnaround time.
• Consult with customers to assess needs and propose optimal solutions.
• Collaborate closely with clients to better understand entire project scope.
• Train new team members to apply best coding best practices and proper use of development tools.
• Analyze user feedback to gather input and identify areas required for improvement.
• Develop and maintained user documentation to establish product understanding.

Oversee routine maintenance of vehicles, such as cleaning, lubricating, recharging batteries and fueling. Set appointments for mechanical issues. Set appointments for client pick up and drop off. Retain valid proof of insurance and registration in truck at all times. Deliver customer orders to homes and places of business within established time frames. Pick up and deliver luggage, groceries, and clients in a sprinter van or other vehicles using knowledge of roads, highways and interstates. Established long-term customer relationships through prompt and courteous service. Obtain signatures needed to complete and process all paperwork in a timely manner. Load and unload merchandise and clients at stores and customers locations.

Verify loads against shipping papers.

• Manage day-to-day operations of consulting business, which required such tasks as payroll, driver routes, dispatch, and customer service.
• Deliver outstanding service to customers to maintain and extend relationships for future business opportunities.
• Collaborate closely with clients to better understand entire project scope.
• Consult with customers to assess needs and propose optimal solutions.
• Introduce new methods, practices, and systems to reduce turnaround time.

Check load accuracy and stability before each trip.

Diagnosed equipment breakdowns and addressed quality issues.

Tested machinery, equipment and parts to identify any defects.

Disassembled broken and defective equipment to facilitate repair.

Reassembled equipment after completed repairs.

Scheduled preventive maintenance for printers.

Transported goods from racks, shelves and vehicles.

Worked at a rapid pace to meet tight deadlines. Maintained prompt and well cooked food.

• Accomplished multiple tasks within established timeframes.
• Developed and maintained relationships with customers and suppliers through account development.
• Maximized performance by monitoring daily activities and mentoring team members.
• Onboarded new employees with training and new hire documentation.
• Maintained professional, organized, and safe environment for employees and patrons.
• Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
• Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
• Managed budget implementations, employee evaluations, and contract details.
• Introduced new methods, practices, and systems to reduce turnaround time.
• Implemented operational strategies and effectively built customer and employee loyalty.
• Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.
• Provided thoughtful guidance to personnel in navigating and resolving snags in productivity.
• Collaborated with cross-functional teams to develop innovative solutions.
• Formulated policies and procedures to streamline operations.
• Analyzed market trends and competitor activities to create competitive advantages.
• Provided strategic oversight of marketing and promotional campaigns to keep campaigns aligned with overall goals and objectives.
• Developed and implemented strategies to increase sales and profitability.
• Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
• Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
• Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
• Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
• Reported issues to higher management with great detail.
• Monitored daily cash discrepancies, inventory shrinkage and drive-off.
• Implemented innovative programs to increase employee loyalty and reduce turnover.
• Interacted well with customers to build connections and nurture relationships.
• Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
• Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
• Managed purchasing, sales, marketing and customer account operations efficiently.
• Assisted in recruiting, hiring and training of team members.
• Negotiated price and service with customers and vendors to decrease expenses and increase profit.
• Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
• Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.