Rico Johnson

• Managed guest check-in and check-out processes, addressing inquiries to ensure a positive guest experience.
• Trained staff on operational procedures and customer service standards, enhancing service delivery and consistency.
• Coordinated communication between all departments to improve workflow, monitor policy compliance
• Conducted audits and financial reviews on departmental expenses, supporting adherence to budget goals.

• Assisted with 120–150 active property claims per deployment, focusing on hail and wind losses ranging from $10k to $500k+.
• Meeting 95%+ claim closure targets within service-level timelines during catastrophe events.
• Reduced claim cycle time by 15–20% through first-visit coverage reviews and precise on-site estimates.
• Identified fraud indicators and submitted SIU referrals to enhance cost control and maintain claim integrity.

• Investigated and resolved complex boat, commercial, and farm & ranch claims, ensuring compliance with policy and regulatory requirements.
• Delivered expertise in specialty lines while training peers on managing coverage queries and developing claim strategies.

• Completed inspections & coverage reviews of multi-state catastrophe property & commercial claims across 50-60 concurrent files while meeting aggressive cycle-time goals.
• Flagged possible fraud and complex coverage for SIU.

• Investigated property claims by interviewing policyholders, reviewing documents, and managing portfolio up to $250K.

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• Processed and triaged auto claims to ensure timely, accurate handling, and communicated coverage details.