Riesha Joe
Glendale
Summary
Experienced with managing front desk activities and maintaining welcoming atmosphere for clients. Utilizes strong organizational skills and attention to detail to streamline office operations. Knowledge of effective communication techniques and customer service principles to enhance visitor experiences.
Dedicated to offering exceptional assistance to team members and clients. Skilled at coordinating appointments, organizing mail, and collecting messages to facilitate office communication. Positive and upbeat with strong relationship-building abilities.
Overview
15
15
years of professional experience
Work History
Receptionist
La Frontera Center Arizona
Tucson, AZ
07.2023 - 10.2025
- Managed front desk operations, ensuring smooth guest check-in and check-out processes.
- Answered multi-line phone system, directing calls to appropriate departments efficiently.
- Scheduled appointments and coordinated meetings for staff and clients effectively.
- Maintained organized filing systems for client records and confidential information.
- Assisted in training new reception staff on procedures and customer service standards.
Customer Service Representative
Pizza Hut
Tucson, AZ
02.2017 - 07.2023
- Resolved customer complaints promptly, ensuring satisfaction and repeat business.
- Displayed excellent teamwork skills while working alongside fellow team members in a fast-paced environment.
- Arrived to work in uniform and presentable in appearance to meet restaurant standards.
- Greeted guests pleasantly and answered menu questions.
- Handled cash transactions accurately and efficiently, ensuring proper cash handling procedures were followed.
Caregiver
Honor Enterprises Llc.
Tucson, AZ
08.2010 - 09.2017
- Provided daily assistance with personal care, mobility, and medication management for clients.
- Monitored health status and reported changes to healthcare professionals promptly.
- Coordinated transportation arrangements for clients to medical appointments and social activities.
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
Customer Service Representative
Budget Mobile
Tucson, AZ
03.2014 - 08.2014
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Assisted customers in troubleshooting issues, enhancing their user experience and satisfaction.
- Boosted overall customer satisfaction by providing personalized recommendations and product demonstrations.
- Handled cash transactions accurately and efficiently, minimizing discrepancies in end-of-day reports.
Education
High School Diploma -
Sunnyside Highschool
Tucson, AZ05-2008
Skills
- Organizational skills
- Client greeting
- Telephone etiquette
- Phone systems
- Data entry
- Customer service
- Mail handling
- Office administration
- Multi-line operation
- Organization skills
Timeline
Receptionist
La Frontera Center Arizona
07.2023 - 10.2025
Customer Service Representative
Pizza Hut
02.2017 - 07.2023
Customer Service Representative
Budget Mobile
03.2014 - 08.2014
Caregiver
Honor Enterprises Llc.
08.2010 - 09.2017
High School Diploma -
Sunnyside Highschool