Summary
Overview
Work History
Education
Skills
Volunteer Experience
Timeline
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Rikianne Patterson

Rikianne Patterson

Phoenix

Summary

Enthusiastic Sports Business Management and MBA Graduate with superior skills in working in both team-based and independent capacities. Bringing strong work ethic and excellent organizational skills to any setting. Strong analytical thinker and problem solver quick to learn new processes. Reliable, hardworking and enthusiastic about positively impacting others.

Overview

5
5
years of professional experience

Work History

Customer Support Specialist

Intuit
Houston, TX
07.2023 - 03.2026
  • Resolved customer inquiries through phone, email, and chat support channels.
  • Managed escalated cases, ensuring timely resolutions while maintaining customer satisfaction.
  • Conducted follow-up communications with customers to ensure issue resolution and satisfaction levels.
  • Trained new team members on customer service protocols and best practices.

Construction Consultant

Riki Elite Construction LLC
New Orleans, LA
08.2024 - 02.2026
  • Conducted regular site inspections to ensure compliance with quality assurance protocols.
  • Delivered high-quality construction projects on time and within budget by effectively managing resources and schedules.
  • Conducted thorough site inspections to identify potential risks, ensuring regulatory compliance at all times.

Customer Service Representative

Teleperformance
Coral Springs, FL
02.2021 - 03.2023
  • Resolved customer inquiries swiftly, enhancing overall satisfaction and loyalty.
  • Documented interactions accurately in CRM systems, ensuring efficient follow-up and case management.
  • Collaborated with team members to streamline processes, improving response times for customer issues.
  • Provided product knowledge and support, assisting customers in making informed purchasing decisions.

Education

Bachelor of Science - Kinesiology

University of Southern Mississippi
Hattiesburg, MS

MBA - 𝐌𝐒𝐁𝐌

University of Central Florida
Orlando, FL
12-2023

Bachelor of Science - Kinesiology

The University of Central Florida
Orlando, FL
08-2021

Skills

  • Problem-solving
  • Complaint handling
  • Customer relationship management (CRM)
  • Data entry
  • Call center experience
  • Live chat support
  • Quality assurance
  • Sales support
  • Multitasking and organization

Volunteer Experience

  • Field Marshall ESPN World Wide Of Sports
  • Aspire Health Partners
  • Boys and Girls Club
  • Changing Rooms
  • UCF Football Recruiting
  • Second Harvest Food Bank

Timeline

Construction Consultant

Riki Elite Construction LLC
08.2024 - 02.2026

Customer Support Specialist

Intuit
07.2023 - 03.2026

Customer Service Representative

Teleperformance
02.2021 - 03.2023

MBA - 𝐌𝐒𝐁𝐌

University of Central Florida

Bachelor of Science - Kinesiology

The University of Central Florida

Bachelor of Science - Kinesiology

University of Southern Mississippi
Rikianne Patterson