Riley Blackwell
Gilbert
Summary
Dedicated and results-driven professional with a strong background in leadership, customer service, and operational management. Highly reliable, adaptable, and committed to excellence in a fast-paced retail environment. Demonstrated success in managing teams, streamlining processes, and enhancing customer satisfaction. Skilled in problem-solving, multitasking, and maintaining high standards to ensure workplace efficiency.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Specialist
U.S. Army National Guard
09.2022 - Current
- Trained as a Combat Medic in high-pressure environments
- Completed EMT certification in an accelerated six-week course
- Specialized in emergency medical response, trauma care, and crisis management
- Recognized for outstanding performance in leadership and ethical conduct
Case Manager and Scheduler
Seniors Helping Seniors East Valley
08.2024 - 02.2025
- Managed and maintained accurate client records, including care plans and service details
- Scheduled and coordinated caregivers to ensure timely and appropriate care
- Collected, analyzed, and reported data to improve efficiency in scheduling and case management
- Developed and implemented solutions to resolve scheduling conflicts and client concerns
- Communicated with clients and families to ensure satisfaction with services
Daycare Manager
EoS Fitness
10.2023 - 08.2024
- Conduct audit reports and ensure daily adherence to cleanliness, safety, and operational standards
- Address member concerns promptly to maintain a positive customer experience
- Lead and supervise staff to create a safe and engaging environment for children and parents
Prep Cook
Chili's
10.2021 - 10.2022
- Managed food preparation and portioning to ensure quality and efficiency
- Maintained a fast-paced workflow in high-pressure kitchen environments
- Ensured adherence to health and safety regulations
Certified Nursing Assistant (CNA)
11.2018 - 01.2020
- Assisting with bathing, dressing, and mobility
- Measuring and recording vital signs
- Feeding patients and monitoring intake
- Turning and repositioning patients to prevent bedsores
- Maintaining cleanliness and infection control
- Reporting changes in patient condition to nurses
Sales Associate
Aeropostale
06.2018 - 10.2018
- Provided excellent customer service by assisting shoppers with product selection
- Managed cash register operations and processed transactions accurately
- Maintained store organization and inventory stocking
Crew Member
Freddy's Frozen Custard & Steakburgers
05.2016 - 05.2018
- Handled front-of-house operations, customer service, and cashier duties
- Assisted in kitchen tasks, including food preparation and grill operations
- Efficiently managed high-volume service times and maintained a clean, organized workspace
Education
Associate of Science - Biology
Barton Community College
Leavenworth, KS07.2020
High School Diploma -
Lansing High School
Lansing, KS05.2018
Skills
- Collaborative Leadership
- Customer Service & Sales
- Inventory Control
- Scheduling & Staff Coordination
- Cash Handling & Register Operation
- Fast-Paced Problem Solving
- Conflict Resolution
- Training & Mentorship
- Microsoft Office (Word, Excel, Outlook)
- Clear Verbal and Written Communication
Certification
- CNA Certification
- EMT License, 03/01/25
- CPR/BLS Certification, 07/01/25
- Valid Driver's License, 12/31/65
Additional Information
Experienced in tutoring math and piano for middle school students., Strong work ethic with a history of reliability, punctuality, and adaptability., Currently planning to resume college coursework for further education.
Timeline
Case Manager and Scheduler
Seniors Helping Seniors East Valley
08.2024 - 02.2025
Daycare Manager
EoS Fitness
10.2023 - 08.2024
Specialist
U.S. Army National Guard
09.2022 - Current
Prep Cook
Chili's
10.2021 - 10.2022
Certified Nursing Assistant (CNA)
11.2018 - 01.2020
Sales Associate
Aeropostale
06.2018 - 10.2018
Crew Member
Freddy's Frozen Custard & Steakburgers
05.2016 - 05.2018
High School Diploma -
Lansing High School
Associate of Science - Biology
Barton Community College
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