RILEY WOLF
Tucson,AZ
Summary
Knowledgeable and dedicated customer service professional with extensive experience in the auto and insurance industries. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
12
12
years of professional experience
Work History
Guest Service Associate
Target
10.2022 - Current
- Greeted Guests with a smile and offer assistance locating any items.
- Stock, Front Face shelf's in assigned areas
- Offer comparable products if requested item is not available
- Efficiently and accurately process guest transactions at Point of Sale
Customer Service Representative
Bristol West Insurance Group
01.2021 - 04.2023
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled policy concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Upsold additional services and products to maximize sales opportunities.
- Completed policy changes as needed such as VIN, contact info, or coverage
Service Advisor
Mercedes-Benz Of North Scottsdale
01.2019 - 03.2020
- Greeted customers on service drive for their scheduled service appointment
- Manage repair order details and ensure accuracy
- Advise customer of technicians diagnosis and advised repairs/ maintenance
- Process warranty claims and ensure correct documentation of all work performed on vehicle.
- Upsell unrelated repairs and maintenance as needed
Ranger Technician
Tesla Motors
05.2013 - 12.2018
- Reaching out to Clients, scheduling appointments, writing repair orders, and managing parts inventory accurately
- Vehicle Diagnosis and repair
- Towing cars to and from the Denver Service Center, VOR extraction from parking garages, clients houses, and the side of the road
- Assist at Service Center with shop organization and cleanliness
- Manage maintenance and D.O.T Registration for Service Center trucks and trailers
Sales Consultant
Waterway Gas and Wash
07.2011 - 04.2013
- Worked in a high-pressure environment where customer’s needs are promptly met
- Ensured customer satisfaction through wash, detailing, and customer experience
- Encouraged customers to purchase a more extensive car package
- Worked with customers to ensure that all safety procedures are followed for quality and satisfaction
Education
GED -
Overland High School
Aurora, CO05.2003
Skills
- Excellent verbal and written communication skills
- Proficient in Microsoft Suite, Promo, CSG Soft Phone, and Salesforce
- Troubleshooting and Resolution
- Client Rapport-Building
- Client Relationships
- Customer Understanding
- Calm and Professional Under Pressure
- Current P&C License
- Technologically & Mechanically Inclined
Timeline
Guest Service Associate
Target
10.2022 - Current
Customer Service Representative
Bristol West Insurance Group
01.2021 - 04.2023
Service Advisor
Mercedes-Benz Of North Scottsdale
01.2019 - 03.2020
Ranger Technician
Tesla Motors
05.2013 - 12.2018
Sales Consultant
Waterway Gas and Wash
07.2011 - 04.2013
GED -
Overland High School
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