Larissa D. Amarillas

• Increased tenant satisfaction by promptly addressing concerns and resolving issues.
• Resolved conflicts between tenants regarding noise, encroachments, and parking.
• Implemented and enforced policies and procedures to maintain properties to highest standards.
• Managed online listings for the property, ensuring accurate information was available for potential tenants at all times..
• Enhanced community atmosphere by planning and executing engaging resident events.
• Greeted clients, showed apartments, and prepared leases.

• Solved grievances and complaints by collaborating with

residents.

•Met all commitments to customers ensuring work orders were completed

•Supported personal needs of residents dealing with

diverse conditions.

•Contacted vendors, SME's, and property management to get assistance on approvals and setting up resident visits.

● Ensure the trailer is packed safely and secured.

• Performed general support clean-up duties and maintained clean work area for the next trailer.

• Lifted and slid packages weighing up to 80 pounds on conveyor belts to transport items.

• Resolved concerns with products or services to help with

retention and drive sales.

•Maintained accurate and current customer account data with manual forms processing and digital information updates

• Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting.

•Developed strong rapport with customers and created positive impression of business.

•Engaged with customers to effectively build rapport and lasting relationships.

•Boosted sales by conferring with customers to evaluate purchase requirements and recommend best-fit company offerings.

•Maintained understanding and kept up to date with laws, regulations, and ISO requirements as they pertained to logistics

• Answer calls and respond to emails
• Handle customer inquiries both telephonically and by email
• Research required information using available resources
• Manage and resolve customer complaints
• Provide customer with product and service information
• Enter new customer information into system
• Update existing customer information
• Process orders, forms and applications
• Identify and escalate priority issues
• Route calls to appropriate resources
• Follow up customer calls where necessary
• Document all call information according to standard operating procedures
• Create call reports