Rita Simonini
Mesa
Summary
Knowledgeable Administrative Manager and seasoned lash professional, who also loves to be hands on, and uses operational experience to inform strategic guidance in any salon. Coordinates ideal organizational outcomes by analyzing existing processes and developing tangible system improvements. Driven problem solver handles multiple tasks and projects simultaneously. Over all team player.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Administrative Manager
PM Contracting Team
10.2020 - Current
- Ensured smooth daily operations with timely completion of all essential administrative tasks and responsibilities.*
- Maintained accurate record-keeping systems to ensure easy access to critical information for decision-making purposes.
- Updated reports, managed accounts, and generated reports for company database.
- Managed sensitive information discreetly, ensuring proper storage and disposal practices were followed at all times to maintain confidentiality compliance standards.
- Nurtured a positive work environment by addressing employee concerns promptly and fairly, fostering open communication channels between staff members at all levels of the organization.
- Trained employees in company and regulatory compliance requirements to promote conformance.
- Managed complex calendars, coordinating meetings and appointments to maximize executive availability and effectiveness.
- Developed and implemented improved filing systems for enhanced order and accuracy.
- Coordinated customer, vendor and stakeholder relations for smooth communication flows.
- Fostered strong relationships with external vendors/partners in order to negotiate favorable contract terms that benefitted both parties.
- Verified customer information for orderly, up-to-date online systems.
- Managed vendor contracts and relationships, ensuring high-quality services and timely delivery of office supplies.
- Coordinated annual compliance audits, ensuring all administrative processes met regulatory requirements and standards.
- Coordinated with IT department to upgrade software, resulting in improved data security and system performance.
- Enhanced communication channels within organization by implementing new internal messaging system.
- Improved office space utilization by redesigning layout, creating more efficient and pleasant working environment.
- Implemented new filing system to streamline document retrieval, significantly reducing time spent on searching for files.
- Increased team productivity with introduction of flexible work schedules and remote working options.
- Fostered positive work environment, organizing team-building activities that improved interdepartmental communication.
- Created organized filing system to manage department documents.
- Completed bi-weekly payroll for [Number] employees.
- Identified opportunities to streamline processes and improve office operations and efficiency.
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
- Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
- Cultivated strong relationships with vendors and partners supporting administrative operations.
Administrative Manager
Deserst State Fire
01.2021 - 09.2024
- Provided exceptional administrative support for executive-level staff, ensuring that their needs were met promptly and accurately in order to facilitate smooth daily operations.
- Supervised staff and delegated tasks to maintain positive, productive administrative operations.
- Maintained accurate record-keeping systems to ensure easy access to critical information for decision-making purposes.
- Updated reports, managed accounts, and generated reports for company database.
- Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
- Managed sensitive information discreetly, ensuring proper storage and disposal practices were followed at all times to maintain confidentiality compliance standards.
- Nurtured a positive work environment by addressing employee concerns promptly and fairly, fostering open communication channels between staff members at all levels of the organization.
- Improved office efficiency by implementing streamlined administrative processes and procedures.
Eyelash Extension Artist
Whip Lash Studio
04.2013 - 03.2020
- Owner/ operator & grew loyal client base through effective networking strategies including referrals from satisfied customers or partnering businesses.
- Increased customer retention by offering personalized consultations and recommending appropriate products for at-home care.
- Performed regular quality checks on tools and equipment as per industry standards, ensuring optimal performance during treatments.
- Consistently met or exceeded sales goals by upselling additional services or products tailored to clients'' specific requirements.
- Maintained detailed records of client preferences and treatment histories, enabling customized experiences on each visit.
- Ensured strict adherence to health and safety regulations, safeguarding both staff and clients from potential hazards or infection risks.
- Demonstrated strong problem-solving abilities when addressing clients'' concerns or issues, ensuring swift resolution and enhanced satisfaction.
- Developed strong rapport with clients through attentive listening skills, empathetic demeanor, and professional communication style.
- Minimized client discomfort during procedures by employing gentle techniques and adjusting approach based on individual sensitivities.
- Educated clients about proper aftercare practices, resulting in increased longevity of lash extensions and reduced need for touchups.
- Achieved consistent positive reviews, showcasing dedication to excellent customer service and artistic expertise.
- Contributed to inventory management by accurately tracking product usage and submitting timely orders for supplies as needed.
- Promoted salon''s brand image through consistent application of company policies, values, and aesthetics in all client interactions.
- Mastered various eyelash extension techniques, ensuring versatility and adaptability to clients'' unique needs and preferences.
- Enhanced client satisfaction by providing high-quality eyelash extension services and maintaining a clean, comfortable environment.
- Consulted with clients to understand desired look and discuss available lash options.
- Worked with high attention to detail to complete precise, long-lasting lash looks.
- Used advanced tools and techniques to create beautiful, custom lash looks.
- Utilized exceptional customer service skills throughout lash consultations and services.
- Kept workspace clean, organized and well-stocked for upcoming appointments.
- Taught clients how best to care for lash extensions and prevent problems.
- Followed correct processes to apply lash extensions to clients' natural lashes.
- Educated clients on how to clean and maintain lash extensions.
- Created unique looks matching individual client preferences and budgets.
- Stayed current on latest and diverse types of last extensions and different application processes.
- Addressed client questions, concerns and requests directly for maximum satisfaction.
- Followed strict safety standards to protect clients from injury or infection.
- Encouraged repeat business based on quality of service and strength of client relationships.
- Maintained full schedule of appointments with over [Number] clients per week.
- Answered phone calls and emails to schedule client appointments.
- Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
- Developed loyal following of clients by providing high-quality services.
- Maintained regular client list and successfully handled walk-in customers.
- Used social media platforms to promote salon and services.
- Educated clients about products and self-maintenance for healthy hair based on needs and preferences.
- Demonstrated thorough knowledge of all salon products and services.
Chiropractic Office Assistant
William E. Lerner DIBAK
01.2012 - 10.2020
- Managed financial transactions accurately, reconciling day-to-day receipts from cash payments or insurance claims reimbursements.
- Collaborated closely with chiropractic team members to ensure a seamless handoff during client appointments.
- Maintained confidentiality of sensitive patient information while adhering to HIPAA regulations at all times.
- Assisted in marketing efforts to attract new clients to the chiropractic practice through social media engagement and community outreach events participation.
- Improved patient satisfaction by providing efficient scheduling and appointment coordination.
- Organized and maintained accurate patient records, ensuring that all necessary forms and documentation were up-to-date and properly filed.
- Contributed to a pleasant atmosphere within the chiropractic office by fostering an environment of teamwork, open communication, and mutual respect among staff members.
- Delivered excellent customer service, addressing patient inquiries in person or over the phone with professionalism and empathy.
- Supported chiropractic staff by managing inventory of medical supplies and ensuring timely re-ordering when needed.
- Increased office efficiency with proficient use of practice management software for billing and insurance claims processing.
- Assisted in staff training by sharing knowledge of office procedures, practice management software usage, and insurance claim processing with new hires.
- Streamlined office workflow by organizing and maintaining an efficient filing system for patient records.
- Assisted chiropractors in delivering quality care through thorough patient record-keeping and documentation.
- Ensured prompt communication between patients and chiropractors through accurate message taking and relaying information as required.
- Contributed to increased clinic revenue by skillfully handling insurance verification processes and obtaining pre-authorizations for treatments when necessary.
- Enhanced patient experience by consistently maintaining a clean, welcoming environment within the reception area.
- Promoted a healthy work culture by serving as the liaison between administrative staff, chiropractors, and patients to resolve any concerns or issues that arose.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Provided prompt, polite and professional in-person and telephone customer service.
- Updated patient information and insurance details for accurate electronic medical records.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Prepared patient charts by gathering and organizing medical records ahead of appointments.
- Registered patients and completed associated paperwork for accurate records.
- Received, recorded and filed medical payments by check, cash, and credit card.
- Obtained pre-authorization from insurance companies ahead of medical services.
- Gathered forms and copied insurance cards to collect patient information for billing and insurance filing.
- Restocked each medical room with adequate supply of medications and supplies in preparation for patients.
- Reconciled daily payments received and prepared deposits for smooth office finances.
- Completed administrative patient intakes with case histories, insurance information and mandated forms.
- Performed various administrative tasks by filing, copying and faxing documents.
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
- Obtained payments from patients and scanned identification and insurance cards.
- Prepared and processed patient referrals and transfer requests.
- Organized and maintained patient chart filing system to promote quick data finding for staff.
- Managed office logistics by scheduling appointments, maintaining files and collecting payments.
- Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.
- Processed medical insurance claims and payments.
- Greeted visitors and initiated triage processes for clients to streamline patient flow.
- Placed new supply orders, managed inventory and restocked clerical spaces.
- Managed office bookkeeping with insurance billing and patient payments.
- Received and routed laboratory results to correct clinical staff members.
- Conducted patient intake interviews, recording and documenting relevant information.
Finishing Supervisor
Absolute Vison Properties
09.2010 - 03.2020
- Coordinated production operations by calculating material and labor needs to maximize resources.
- Informed leadership of problems and situations that affected department performance and drove accountability by formulating solutions to resolve issues.
- Maintained work area and equipment and followed prescribed safety procedures to minimize injuries and incidents.
- Interacted with warehouse personnel to resolve inventory discrepancies and quality issues to reduce downtime.
- Provided training and guidance to staff members, improving overall skill sets within the finishing department.
- Fostered collaboration by overseeing and directing polishing, painting and coating activities.
- Ensured proper maintenance of all tools and equipment used in the finishing process, prolonging their lifespan and reducing costs associated with replacements or repairs.
- Applied leadership and technical skills to facilitate safe and effective department operations.
- Reduced waste and increased output by optimizing material usage in the finishing department.
- Promoted a culture of continuous learning by encouraging team members to stay updated on industry trends and best practices, leading to an adaptable and knowledgeable workforce.
- Established a positive work culture within the team by fostering open communication channels and encouraging collaborative problem-solving efforts.
- Cultivated professional working relationships with peers and supervisors.
- Troubleshot equipment to reduce service calls and downtime.
Veterinary Assistant
ALOHA ANIMAL HOSPITAL
04.2007 - 01.2013
- Positioned animals for diagnostic imaging such as x-rays and scans.
- Assisted in the administration of medications, vaccinations, and treatments as prescribed by the veterinarian.
- Enhanced patient care by assisting veterinarians with examinations, surgeries, and diagnostic procedures.
- Cleaned and disinfected exam areas, surgical equipment, and kennels to prevent diseases and control odors.
- Provided compassionate care for animals during treatment and recovery from illnesses or injuries.
- Ensured accuracy of medical records by diligently documenting all relevant information for each patient visit.
- Facilitated efficient inventory management through regular stock checks, ordering supplies, and organizing storage areas.
- Administered medications to animals in treatment and documented changes in condition.
- Improved client relations through effective communication and education on pet health needs.
- Provided customer support to clients, answering questions and addressing concerns.
- Collaborated with veterinary staff to provide exceptional customer service while managing phone calls and front desk tasks.
- Helped with training of new veterinary assistants and support staff to improve individuals' capabilities.
- Contributed to a clean and safe environment by maintaining surgical instruments, equipment, and facilities.
- Managed kennel duties responsibly ensuring cleanliness comfort safety nutrition hydration exercise monitoring recovering boarding animals.
- Recorded symptoms and documented medical observations to inform treatment decisions.
- Implemented proper sterilization procedures to maintain a sanitary work environment and prevent cross-contamination risks.
- Supported veterinary team in diagnostic imaging procedures such as radiographs and ultrasounds for accurate diagnoses.
- Contributed teamwork flexibility adaptability willingness learn new skills support colleagues achieve practice goals objectives.
- Reduced stress for patients with calming techniques during exams and procedures, creating a positive experience.
- Assisted in emergency situations effectively providing first aid or life-saving measures under veterinarian supervision.
- Increased client satisfaction by addressing concerns, answering questions, and offering valuable recommendations for pet care.
- Assisted with euthanasia procedures in humanely and compassionately to minimize suffering.
- Processed new patients and updated client records with key information using standardized registration systems and encrypted databases.
- Collected patient biopsies and blood samples for laboratory analysis.
- Promoted preventive care services by educating clients on the importance of routine check-ups, vaccinations, and dental cleanings.
- Streamlined appointment scheduling to optimize daily operations and maximize patient throughput.
- Groomed and bathed animals to maintain hygiene and appearance.
- Expedited laboratory processing times by collecting samples efficiently for blood work or other testing purposes.
- Assisted senior staff with blood analyses and physical assessments.
- Provided care for animals before surgeries, administering anesthetics as necessary for overall comfort and health.
- Participated continuing education training seminars workshops conferences advance knowledge stay current industry trends best practices.
- Ensured optimal animal care by assisting in surgeries, which included preparing operating rooms, sterilizing instruments, and providing post-operative care.
- Maintained clean and hygienic clinic environment, reducing risk of cross-contamination and ensuring safety of all animals.
- Improved patient care with diligent follow-up calls to assess recovery of animals post-treatment.
- Prepared animals for surgery, including pre-operative care and post-operative monitoring.
- Maintained medical records and documentation accurately, recording patient histories and treatment plans.
- Contributed to public health by assisting in administration of vaccinations and parasite prevention treatments.
- Fostered compassionate atmosphere for animals and pet owners, easing anxiety and building trust.
- Improved animal recovery rates with meticulous monitoring of vital signs and administering medications as prescribed.
- Enhanced client satisfaction, educating pet owners on preventative care and nutritional needs.
- Assisted veterinarians during examinations, surgeries, and procedures, ensuring smooth operation of the veterinary clinic.
- Encouraged preventive care, increasing number of pets receiving timely vaccinations and health screenings.
- Streamlined patient admission and discharge processes for increased efficiency and client satisfaction.
- Reduced stress for animals undergoing treatment, employing gentle handling techniques and creating calm environment.
- Facilitated smoother surgical procedures by efficiently setting up surgical suites according to veterinarian specifications.
- Enhanced clinic operations, efficiently scheduling appointments and managing veterinarian calendars.
- Increased effectiveness of pet owner communications, providing clear instructions for at-home care and medication administration.
- Streamlined administrative tasks to ensure veterinary team could focus on patient care.
- Assisted in development of treatment plans, collaborating closely with veterinarians to address specific patient needs.
- Supported veterinarian efforts in complex cases with detailed record-keeping and data entry for patient histories.
- Supported veterinary diagnostics, preparing samples for laboratory testing to aid in swift treatment planning.
- Restrained animals for examination and treatment.
- Administered injections, oral medications and topically applied medications prescribed by veterinarian.
- Assisted in examination and treatment of animals in veterinary clinic.
- Followed safety protocols for handling animals.
- Prepared animals for surgical procedures.
- Prepared surgical instrument packs and drapes for use in sterile environments by processing in autoclave.
- Maintained clean and safe animal living areas.
- Monitored vital signs and provided nursing care for animals.
- Cleaned, sterilized and maintained kennels, operating rooms, and surgical equipment.
- Assisted veterinarian during immunologic, medical, surgical, and diagnostic procedures.
- Kept detailed records of animal treatments and medications.
- Collected and prepared specimens and samples for outside laboratory analysis.
- Collected and processed samples for laboratory testing.
- Observed animals for signs of distress or illness.
- Assisted veterinarians with euthanasia of animals.
- Prepared and administered diets and feedings according to instructions.
- Cleaned, sterilized and maintained surgical instruments and equipment.
- Educated clients on post-surgical care and nutrition.
- Performed testing and completed blood counts.
- Monitored laboratory animal behavior and health.
Office Manager
Simonini Group
09.2001 - 10.2005
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
- Streamlined office operations by implementing efficient filing systems and organizational strategies.
- Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
- Managed vendor relationships, negotiating contracts for cost savings while maintaining high-quality services.
- Facilitated smooth communication between departments, addressing concerns promptly to maintain harmonious work relationships.
- Supported department heads in accomplishing their goals through diligent administrative assistance such as report generation and data entry.
- Oversaw facility maintenance requests, coordinating with building management to address repairs or improvements efficiently.
- Resolved office disputes swiftly and equitably, maintaining harmonious workplace.
- Enhanced office operational efficiency by streamlining filing systems, resulting in easier access to critical documents.
- Streamlined document handling and processing, reducing turnaround time for client inquiries and requests.
- Enhanced communication within office by implementing centralized digital messaging platform.
- Handled sensitive employee and client information with utmost confidentiality, maintaining trust and integrity.
- Developed and enforced office policies that aligned with company values and regulatory requirements, maintaining compliance.
- Reduced overhead costs significantly through negotiation of vendor contracts for office supplies and services.
- Reduced environmental impact by initiating recycling program and promoting paperless processes.
- Improved team morale and cohesion with regular team-building activities and open communication channels.
- Optimized office space utilization, leading to more efficient and productive work environment.
- Increased customer satisfaction by developing effective client feedback system that led to service improvements.
- Managed scheduling and coordination of all office meetings to ensure smooth operations and minimal conflicts.
- Facilitated positive work environment, addressing employee concerns promptly and fostering culture of mutual respect.
- Spearheaded community outreach initiatives, improving company's local reputation and engagement.
- Implemented comprehensive training program for new hires, improving their integration into team and productivity.
- Conducted regular reviews of office procedures, identifying and implementing improvements for operational excellence.
- Facilitated smooth office relocations by meticulously planning and coordinating all aspects of move.
- Provided comprehensive administrative support to senior management, enabling them to focus on strategic decision-making.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Established team priorities, maintained schedules and monitored performance.
- Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
Restaurant Hostess
Va Bene
01.2001 - 04.2004
- Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
- Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
- Answered customer questions about hours, seating, and menu information.
Skills
- Workspace Organization
- Classic Lashing Technique
- Upselling Services
- Volume Lashing Technique
- Eyelash extension application
- Infills and Touch-ups
- Proper Lash Mapping
- Client Retention Strategies
- Appointment Scheduling
- Allergy awareness
- Lash Application Precision
- Sanitation Standards
- Mega Volume Lashing
- Cosmetic sales
- Hygiene maintenance
- Continuing education
- Makeup artistry
- Esthetics
- Aftercare Instructions
- Eyelash Extension Removal
- Natural Lash Health
- Adhesive Control
- Extension Selection
- Customized Styling
- Lash Isolation Expertise
- Schedule Management
- Creativity and Originality
- Data Entry
- Supply Ordering and Management
- Social skills
- Customer Consultation
- Business Management
- Relationship Building
- Product expertise
- Lash and eyebrow maintenance
- Networking expertise
- Waxing services
- Customer Service
- Problem-Solving
- Time Management
- Attention to Detail
- Problem-solving abilities
- Multitasking
- Multitasking Abilities
- Reliability
- Excellent Communication
- Clear Communication
- Effective Communication
- Decision-Making
- Tool, Equipment, and Surface Sanitizing
- Cash Handling
- Client consultation
- Relationship building and management
- Outstanding client retention
- Task Prioritization
- Sanitation Practices
- Self Motivation
- Product Knowledge
Accomplishments
- Achieved glowing results by completing volume lashes with accuracy, efficiency, and always the passion.
Certification
state of arizona Training Estitician
Timeline
Administrative Manager
Deserst State Fire
01.2021 - 09.2024
Administrative Manager
PM Contracting Team
10.2020 - Current
Eyelash Extension Artist
Whip Lash Studio
04.2013 - 03.2020
Chiropractic Office Assistant
William E. Lerner DIBAK
01.2012 - 10.2020
Finishing Supervisor
Absolute Vison Properties
09.2010 - 03.2020
Veterinary Assistant
ALOHA ANIMAL HOSPITAL
04.2007 - 01.2013
Office Manager
Simonini Group
09.2001 - 10.2005
Restaurant Hostess
Va Bene
01.2001 - 04.2004
state of arizona Training Estitician
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