Ritamarie ROBINSON
Tucson
Summary
Motivated Store Manager practiced in customer relations, sales and inventory control. Demonstrated skill at improving store operations, increasing top line sales and reducing costs. Successful at sales growth, customer growth, budgets and goals. Experienced Store Manager with a background in retail operations and employee supervision. Strengths include inventory management, customer service, and team leadership. Demonstrated ability to enhance store's performance through strategic planning and implementation of sales campaigns. Proven record of success in fostering an environment that promotes teamwork and exceptional customer service.
Overview
7
7
years of professional experience
1
1
Certification
Work History
STORE MANAGER
AutoZone
GRAND PRAIRIE
09.2024 - 04.2025
- Reviewed customer feedback to make operational improvements and promote satisfaction.
- Resolved customer complaints in a timely manner.
- Implemented efficient systems for tracking stock movement.
- Developed strategies to maximize sales and profitability.
- Enhanced customer satisfaction and store operations through relationship building and daily problem-solving.
- Ensured compliance with safety regulations and company policies.
- Created weekly work schedules for store personnel.
- Preserved product quality by maintaining stockrooms and disposing of damaged items.
Assistant Store Manager
Autozone, Inc.
TUCSON
01.2023 - 05.2024
- Confer with company officials to develop methods and procedures to increase sales, expand markets, and promote business.
- Instruct staff on how to handle difficult and complicated sales.
- Assign employees to specific duties.
- Hire, train, and evaluate personnel in sales or marketing establishments, promoting or firing workers when appropriate.
- Supervised a team of employees and provided ongoing training to ensure high levels of customer satisfaction.
- Answered customer questions and addressed problems and complaints in person and via phone.
- Delegated assignments based on team strengths to optimize floor coverage and service levels.
- Oversaw coaching and guidance of store employees to foster advancement in work operations.
- Provided training to new employees on company policies and procedures.
- Oversaw aspects of maintenance, inventory, and daily activity management.
- Monitored sales activities to ensure that customers receive satisfactory service and quality goods.
Store Manager
Autozone, Inc.
06.2022 - 12.2022
- Enhance productivity level and market products to enhance sales and profits.
- Attract, recruits, hires, trains and develop high caliber store personnel.
- Manage sales team and provide compensation incentives to increase company bottom line.
- Supervise, schedules, trains and develop store personnel.
- Drive sales, controls expenses and shrink, and remain compliant with company policies and expectations.
- Meet customer needs, including diversity and bilingual.
- Review all opening and closing procedures.
- Exceed customer's expectation by delivering a WOW.
- Hire, trains, and retain high performing AutoZoners and ensure optimum productivity, in a safe environment.
- Resolve with a goal of turning a complaint into a compliment.
Parts Manager
Autozone, Inc.
09.2021 - 05.2022
- Enhance productivity level and market products to enhance sales and profits.
- Ensure store merchandising tasks are completed in a timely manner.
- Return and effectively manage inventory.
- Conducted opening and closing procedures, reporting any discrepancies.
- Tell delivering bills and taking payments.
Store Manager
Autozone, Inc.
11.2020 - 09.2021
- Maintain sales productivity, store appearance and merchandising standards.
- Ensure all approved signage has been installed within the allotted time frames.
- Attract, recruits, hires, trains and develop high caliber store personnel.
- Manage sales team and provide compensation incentives to increase company bottom line.
- Supervise, schedules, trains and develop store personnel.
- Attend sign permit meetings variances are requested.
- Drive sales, controls expenses and shrink, and remain compliant with company policies and expectations.
- Resolve issues and supervise other store managers when regional supervisor was.
- Review all opening and closing procedures.
- Manage emergency situations and conduct proper emergency procedures.
- Exceed customer's expectation by delivering a WOW.
- Hire, trains, and retain high performing AutoZoners and ensure optimum productivity, in a safe environment.
Caregiver
ARIZONA AUTISM
09.2020 - 10.2020
- Transport clients to locations outside the home, such as to physicians' offices or on outings, using a motor vehicle.
- Prepare and maintain records of client progress and services performed, reporting changes in client condition to manager or supervisor.
- Perform housekeeping duties, such as cooking, cleaning, washing clothes or dishes, or running errands.
- Perform healthcare-related tasks, such as monitoring vital signs and medication, under the direction of registered nurses or physiotherapists.
IHSS Caregiver
ARIZONA MENTORS
05.2020 - 08.2020
- ASSIST CLIENT WITH DAILY LIFE SKILLS, TRANSPORT TO STORE, DOCTOR.
Cashier
Walmart Neighborhood Market
09.2019 - 11.2019
- Taking and carefully inspecting money, checks, electronic payments, and coupons from customer and giving back correct change.
- Provided assistance to customers throughout the store.
- Stocking, and zoning, shelves for Walmart's Neighborhood Market Place.
- Serve customers in a friendly, professional manner by guiding to the inventory.
Customer Service Representative
Afni, Inc.
11.2018 - 03.2019
- Meet and exceed monthly up-sell and retention goals.
- Handle inbound calls and deal with billing questions from customers.
- Advising consumers of available services and upselling products.
- Troubleshooting billing/service issues while using massive skills of critical time management.
- Resolve issues and get questions.
- Analyze what the customer says want and need then tailor to what CNS.
- Make positive connections happen with customers when visit clients' websites.
Phlebotomist
RAPID LABS
07.2018 - 08.2018
- DRAW BLOOD FROM PATIENTS IN CARE HOMES, GROUP HOMES AND THE SURROUNDING TUCSON AREA.
MedTech
Copper Canyon
03.2018 - 06.2018
- ASSIST RESIDENTS WITH DAILY LIFE SKILLS, MEDICATIONS, BLOOD PRESSURES.
Education
Vocational - Phlebotomy/Phlebotomist
Pima Medical Institute
TUCSON,AZ01.2019
High School - General Studies
Sunnyside High School
TUCSON,AZ01.1991
Skills
- Customer service
- Inventory management
- Sales strategies
- Staff training
- Visual merchandising
- Employee scheduling
- Customer feedback
- Team building
- Conflict resolution
- Communication skills
- Performance evaluation
- Store operations
- Store opening and closing procedures
- Staff performance improvement
- Employee supervision and motivation
- Customer service management
- Inventory control
- Cash management
- Relationship building and management
- Retail merchandise quality standards
- Loss prevention
- Verbal and written communication
- Payroll management
- Flexible schedule
- Customer response
- Work Planning and Prioritization
- Team development
- Inventory forecasting
- Retail inventory management
Certification
- PARTS EXPERT CERTIFIED
- CERTICATES IN ALL THREE LEVELS OF CAREGIVING
- CERTIFICATE OF CERTIFICATION OF PHLEBOTOMY
Languages
English
Professional
Spanish
Limited
References
References available upon request.
Timeline
STORE MANAGER
AutoZone
09.2024 - 04.2025
Assistant Store Manager
Autozone, Inc.
01.2023 - 05.2024
Store Manager
Autozone, Inc.
06.2022 - 12.2022
Parts Manager
Autozone, Inc.
09.2021 - 05.2022
Store Manager
Autozone, Inc.
11.2020 - 09.2021
Caregiver
ARIZONA AUTISM
09.2020 - 10.2020
IHSS Caregiver
ARIZONA MENTORS
05.2020 - 08.2020
Cashier
Walmart Neighborhood Market
09.2019 - 11.2019
Customer Service Representative
Afni, Inc.
11.2018 - 03.2019
Phlebotomist
RAPID LABS
07.2018 - 08.2018
MedTech
Copper Canyon
03.2018 - 06.2018
Vocational - Phlebotomy/Phlebotomist
Pima Medical Institute
High School - General Studies
Sunnyside High School
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