Riyas Rasheed

• Resolved issues and escalated problems with knowledgeable support and quality service.
• Resolved complex technical issues through effective problem-solving techniques and root cause analysis.
• Managed multiple projects simultaneously, meeting tight deadlines while maintaining high-quality deliverables.
• Reduced downtime for critical systems through proactive monitoring and maintenance tasks.
• Trained junior engineers on best practices related to system administration, providing guidance and mentorship for their professional growth.
• Completed software updates and assessed security patches for optimized computer use.
• Managed installation, upgrade and deployment projects and provided on-site direction for network engineers.

Worked as ICT System Engineer and managed several IT projects. Responsible for initial planning, network design, physical installation of the devices, configuring the active components, troubleshooting the network issues and generating the reports of various systems.

• Design, Implementation, Configuration Testing and Troubleshooting of Routers, Switches, Firewalls, Wireless System, Storage ,Servers from different vendors like Cisco, Huawei, Aruba, Fortinet etc.
• Managing ITC projects and driving project team from start through to completion
• Coordinating multidisciplinary global project teams to deliver
• Technology projects of varying size and complexity Involving projects from site survey, network design, physical installation of devices, configuration of active components and troubleshooting the network
• Takes ownership of any customer concerns & rectifying them
• Bringing to the attention of senior managers any circumstances causing delays, concern or requiring higher level authority to proceed.

Worked as IT System Integrator and managed several IT projects implementations, mainly focused on the implementation of information systems into the client business environment Responds to technical service requests from customers by identifying, prioritizing, and confirming resolution of reported problems with desktop, laptop, networked systems, software applications, and all other related IT infrastructure. Responsibilities includes:

• Network Infrastructure, implementation (Configurations of routers, Firewalls, Switches and other network entities, structured Cabling planning and implementation)
• Wireless management system designing and implementation using wireless controllers and access points (Netgear and Ubiquiti)
• Installation and configuration of IP and digital telephone system implementation
• Installing and configuring and managing centralized antivirus (different vendors) and all related applications
• Security systems and CCTV (both IP and analog) Camera's installation and DVR Configuration.

• Maintained Microsoft windows-based network which include Windows servers 2008, 2012 R2, Exchange Server, Hyper V
• Participated physical to virtual (P 2 V) server migration
• New Office setup including structured cabling, installation and configuration of network devices and PBX system
• Data Backup and Storage: Maintained, reviewed and administered process of data backup and storage according to industrial standards
• Storage, disaster Management and data recovery plans with StorageCraft image manager for virtual servers and desktops
• Troubleshooting: Rectified many issues by instituting best practices in system log analysis, backups, network operating center security, User account / permissions management and systems/software auditing, mail servers, application servers, file servers, fax server, Telephone PBX system, CCTV system and wireless networks
• Technical User Support: Providing Technical Support to more than 300 users on Microsoft and Apple Operating systems.

• Installed, configured and maintained computer systems and network connections.
• Used ticketing systems to manage and process support actions and requests.
• Configured hardware, devices, and software to set up work stations for employees.
• Installed and configured operating systems and applications.
• Monitored system performance to identify potential issues.
• Created user accounts and assigned permissions.
• Removed malware, ransomware, and other threats from laptops and desktop systems.
• Tested new software and hardware prior to deployment.