Robbie Gonzales
Mesa,AZ
Summary
Service-oriented HR professional with progressive experience in leadership, payroll, change management, compliance, and employee relations. Strong background in implementing HRIS technologies to make companies more efficient and effective. I am passionate about human connection and enjoy looking for ways to enhance the employee experience and promote a more engaging, empowering work culture. Naturally curious and committed to gaining and applying new expertise.
Overview
14
14
years of professional experience
Work History
Human Resources/Payroll Manager
Ensign Services
04.2023 - Current
- Oversee all aspects of Human Resources for a skilled nursing facility of up to 200 employees
- Conduct full cycle comprehensive recruitment, including job postings, application screenings, interview coordination, offer extensions, background checks, and employment verification.
- Provide full-service payroll and benefits administration for all employees. Processing bi-weekly payroll, manage bonuses and deductions, overseeing annual salary reviews, merit increases, and terminations.
- Handle complex employee relations issues, conducting thorough investigations and offering guidance on various courses of action, including workman’s compensation claims management
- Develop and lead in-service training classes aimed at enhancing the skills and knowledge of both individuals and leaders within our facility
- Creative thinker who improved our employee referral, recognition, and celebration programs.
- Developed workplace culture enhancements Our creative initiatives in employee referrals, recognition, and celebration programs have improved our retention rate by an impressive 22% and fostered a more positive workplace culture.
- Maintains in-depth knowledge of legal requirements and state regulations, to reduce/mitigate legal risk and ensure regulatory compliance
- Proven ability to navigate complex employee relations issues and provide thoughtful, strategic solutions. I actively lead investigations into grievances or allegations, always approaching sensitive situations with empathy and fairness.
- Strong understanding of labor laws, employee rights, and compliance requirements
- Training facilitator skilled at delivering training programs that educate and empower employees
- Lead and manage investigations into employee complaints, misconduct, harassment or discrimination allegations.
- Implemented an effective time tracking system that reduced instances of unapproved overtime work while maintaining accurate records of hours worked per employee.
Healthcare Recruiter
MY DR NOW
06.2022 - 03.2023
- Full life cycle recruiter for all levels of clinical and corporate positions including end-to-end recruiting process coordination.
- Conducted thorough candidate screenings, including reference checks and verification of licenses, certifications, and educational credentials.
- Developed and implemented first impressions onboarding and orientation programs to improve the overall employee experience.
- Facilitate new employee onboarding, processing employment-related items including I9 E-Verification
Senior HR Strategy Specialist
Banner Health
05.2021 - 05.2022
- Key strategic partner providing guidance, and technical and administrative support for routine HR activities, strategies, people operations, initiatives, and evaluating and implementing team member programs
- Acts as a consultant with all levels of professionals to enhance HR processes, projects, offerings, benefits, implementations, and the overall team member and consumer experience
- Develop content and delivery communication, using a digital platform, creating communication tools or resources for the HR department, leaders, and the entire Banner Health organization, which comprises over 50,000 team members
- Launched a new leadership communication tool aimed at enhancing engagement, knowledge, and connectivity
- Created a digital platform to use effective communication tools and resources designed specifically for our HR department
- Developed product enhancements and optimization of Workday processes to drive positive impacts, to improve the employee experience and gain efficiencies with automation
Associate Director Provider Data Management
Banner Health
08.2019 - 05.2021
- Led a remote team of 20 network data specialists, collaborating with managed care and credentialing departments to ensure provider data accuracy.
- Streamlined data collection processes by developing user-friendly databases and data management tools.
- Implemented a new method of operations that optimized and increased the number of contracts processed between multiple interfacing IT systems, which improved provide data turnaround time.
- Managed data project migrations/conversions to further enhance data warehousing, analytical, and reporting capabilities
- Reduced errors in provider data management by introducing automated verification tools.
Senior Manager Provider Data Management
Banner Health
06.2018 - 05.2021
- Oversee remote teams responsible for provider data management and analytics, ensuring data accuracy and integrity of all data elements.
- Served as a project manager, gathering and analyzing complex data, as well as translating technical enhancements into actionable business solutions that generate measurable results.
- Increased customer satisfaction with timely project deliveries and seamless communication.
Senior Manager Central Scheduling Call Center
Banner Health
07.2015 - 06.2018
- Supervise the daily operations over a large Call Center, leading a team of 75 team members in Arizona and Colorado regions
- Conducted performance evaluations, compensations and hiring to maintain appropriate staffing requirements.
- Analyzing call center statistics, managing performance benchmarks, and adjusting processes to meet or exceed goals.
- Provided strong leadership to enhance team productivity and morale.
- Led cross-functional teams to achieve project milestones and deliver high-quality results.
Supervisor Central Scheduling Call Center
Banner Health
01.2013 - 07.2015
- Supervisor for twenty-five employees in a fast-paced, high-volume call center, establishing work schedules, assignments, call monitoring, and customer service
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Oversee department and facility conversions, working with leaders, technicians, and IT in multiple modalities of the hospitals
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
Lead Scheduler Central Scheduling
Banner Health
06.2011 - 01.2013
- Schedule outpatient testing and procedures, ensuring quality and accuracy by auditing orders, protocols, and guidelines
Education
Health And Wellness -
Reiki Practitioner - Level 2
11-2024
HR Transformation Certificate -
Cornell University
09.2022
Medical Assistant Certificate -
Augustine Medical Assisting School
08.2008
Timeline
Human Resources/Payroll Manager
Ensign Services
04.2023 - Current
Healthcare Recruiter
MY DR NOW
06.2022 - 03.2023
Senior HR Strategy Specialist
Banner Health
05.2021 - 05.2022
Associate Director Provider Data Management
Banner Health
08.2019 - 05.2021
Senior Manager Provider Data Management
Banner Health
06.2018 - 05.2021
Senior Manager Central Scheduling Call Center
Banner Health
07.2015 - 06.2018
Supervisor Central Scheduling Call Center
Banner Health
01.2013 - 07.2015
Lead Scheduler Central Scheduling
Banner Health
06.2011 - 01.2013
Health And Wellness -
Reiki Practitioner - Level 2
HR Transformation Certificate -
Cornell University
Medical Assistant Certificate -
Augustine Medical Assisting School
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