Robbie Gonzales
Mesa,AZ
Summary
Service-oriented HR professional with progressive experience in leadership, payroll, change management, compliance, and employee relations. Strong background in implementing HRIS technologies to make companies more efficient and effective. I am passionate about human connection and enjoy looking for ways to enhance the employee experience and promote a more engaging, empowering work culture. Naturally curious and committed to gaining and applying new expertise.
Overview
14
14
years of professional experience
Work History
Human Resources/Payroll Manager
Ensign Services
Mesa Arizona
04.2023 - Current
- Oversee all aspects of Human Resources for a skilled nursing facility of up to 200 employees
- Conduct full cycle comprehensive recruitment, including job postings, application screenings, interview coordination, offer extensions, background checks, and employment verification.
- Provide full-service payroll and benefits administration for all employees. Processing bi-weekly payroll, manage bonuses and deductions, overseeing annual salary reviews, merit increases, and terminations.
- Handle complex employee relations issues, conducting thorough investigations and offering guidance on various courses of action, including workman’s compensation claims management
- Develop and lead in-service training classes aimed at enhancing the skills and knowledge of both individuals and leaders within our facility
- Creative thinker who improved our employee referral, recognition, and celebration programs.
- Developed workplace culture enhancements Our creative initiatives in employee referrals, recognition, and celebration programs have improved our retention rate by an impressive 22% and fostered a more positive workplace culture.
- Maintains in-depth knowledge of legal requirements and state regulations, to reduce/mitigate legal risk and ensure regulatory compliance
- Proven ability to navigate complex employee relations issues and provide thoughtful, strategic solutions. I actively lead investigations into grievances or allegations, always approaching sensitive situations with empathy and fairness.
- Strong understanding of labor laws, employee rights, and compliance requirements
- Training facilitator skilled at delivering training programs that educate and empower employees
- Lead and manage investigations into employee complaints, misconduct, harassment or discrimination allegations.
- Implemented an effective time tracking system that reduced instances of unapproved overtime work while maintaining accurate records of hours worked per employee.
Healthcare Recruiter
MY DR NOW
Chandler
06.2022 - 03.2023
- Full life cycle recruiter for all levels of clinical and corporate positions including end-to-end recruiting process coordination.
- Conducted thorough candidate screenings, including reference checks and verification of licenses, certifications, and educational credentials.
- Developed and implemented first impressions onboarding and orientation programs to improve the overall employee experience.
- Facilitate new employee onboarding, processing employment-related items including I9 E-Verification
Senior HR Strategy Specialist
Banner Health
Phoenix
05.2021 - 05.2022
- Key strategic partner providing guidance, and technical and administrative support for routine HR activities, strategies, people operations, initiatives, and evaluating and implementing team member programs
- Acts as a consultant with all levels of professionals to enhance HR processes, projects, offerings, benefits, implementations, and the overall team member and consumer experience
- Develop content and delivery communication, using a digital platform, creating communication tools or resources for the HR department, leaders, and the entire Banner Health organization, which comprises over 50,000 team members
- Launched a new leadership communication tool aimed at enhancing engagement, knowledge, and connectivity
- Created a digital platform to use effective communication tools and resources designed specifically for our HR department
- Developed product enhancements and optimization of Workday processes to drive positive impacts, to improve the employee experience and gain efficiencies with automation
Associate Director Provider Data Management
Banner Health
Mesa
08.2019 - 05.2021
- Led a remote team of 20 network data specialists, collaborating with managed care and credentialing departments to ensure provider data accuracy.
- Streamlined data collection processes by developing user-friendly databases and data management tools.
- Implemented a new method of operations that optimized and increased the number of contracts processed between multiple interfacing IT systems, which improved provide data turnaround time.
- Managed data project migrations/conversions to further enhance data warehousing, analytical, and reporting capabilities
- Reduced errors in provider data management by introducing automated verification tools.
Senior Manager Provider Data Management
Banner Health
Mesa
06.2018 - 05.2021
- Oversee remote teams responsible for provider data management and analytics, ensuring data accuracy and integrity of all data elements.
- Served as a project manager, gathering and analyzing complex data, as well as translating technical enhancements into actionable business solutions that generate measurable results.
- Increased customer satisfaction with timely project deliveries and seamless communication.
Senior Manager Central Scheduling Call Center
Banner Health
Mesa
07.2015 - 06.2018
- Supervise the daily operations over a large Call Center, leading a team of 75 team members in Arizona and Colorado regions
- Conducted performance evaluations, compensations and hiring to maintain appropriate staffing requirements.
- Analyzing call center statistics, managing performance benchmarks, and adjusting processes to meet or exceed goals.
- Provided strong leadership to enhance team productivity and morale.
- Led cross-functional teams to achieve project milestones and deliver high-quality results.
Supervisor Central Scheduling Call Center
Banner Health
Mesa
01.2013 - 07.2015
- Supervisor for twenty-five employees in a fast-paced, high-volume call center, establishing work schedules, assignments, call monitoring, and customer service
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Oversee department and facility conversions, working with leaders, technicians, and IT in multiple modalities of the hospitals
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
Lead Scheduler Central Scheduling
Banner Health
Mesa
06.2011 - 01.2013
- Schedule outpatient testing and procedures, ensuring quality and accuracy by auditing orders, protocols, and guidelines
Education
Health And Wellness -
Reiki Practitioner - Level 2
11-2024
HR Transformation Certificate -
Cornell University
09.2022
Medical Assistant Certificate -
Augustine Medical Assisting School
08.2008
Timeline
Human Resources/Payroll Manager
Ensign Services
04.2023 - Current
Healthcare Recruiter
MY DR NOW
06.2022 - 03.2023
Senior HR Strategy Specialist
Banner Health
05.2021 - 05.2022
Associate Director Provider Data Management
Banner Health
08.2019 - 05.2021
Senior Manager Provider Data Management
Banner Health
06.2018 - 05.2021
Senior Manager Central Scheduling Call Center
Banner Health
07.2015 - 06.2018
Supervisor Central Scheduling Call Center
Banner Health
01.2013 - 07.2015
Lead Scheduler Central Scheduling
Banner Health
06.2011 - 01.2013
Health And Wellness -
Reiki Practitioner - Level 2
HR Transformation Certificate -
Cornell University
Medical Assistant Certificate -
Augustine Medical Assisting School