Robert Calabrese
Gilbert,AZ
Summary
Dynamic Sales Manager with a proven track record at Gecko Glass, excelling in strategic account development and solution selling. Cultivated strong customer relationships, exceeding sales quotas and enhancing profitability. Skilled in performance coaching and vendor relationship management, driving team success and fostering long-term business growth.
Overview
29
29
years of professional experience
1
1
Certification
Work History
Sales Manager
Gecko Glass
03.2010 - Current
- Maintained relationships with over 100 customers and found new ones by identifying needs and offering appropriate services.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Demonstrated products to show potential customers benefits and advantages and encourage purchases.
- Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
- Built relationships with customers and the community to establish long-term business growth.
- Managed over 100 accounts to retain existing relationships and grow share of business.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
Assistant Manager
Schwan's Home Service
02.2002 - 03.2010
- Offered hands-on assistance too over 1000 customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Generated repeat business through exceptional customer service.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Defined clear targets and objectives and communicated to other team members.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
Body Shop Office Manager
Altra Auto Body
09.1999 - 02.2002
- Examined damaged vehicles to determine degree of structural and mechanical damage. Had anywhere from 10-25 cars at all times.
- Stocked shop with equipment, parts and other resources to promote timely service.
- Prepared work orders by describing repair and replacement services required, obtaining approval signatures, and entering orders into work management system.
- Supervised and managed shop operations and tasks. Over 12 employees'
- Established relationships with automotive industry vendors for subcontracting glass repair, upholstery repair and vinyl decal installation.
- Built and maintained good relations with customers, encouraging loyalty and obtaining recommendations. Always in communication with the customers. Making and receiving over 50 calls a day.
- Processed insurance paperwork and prepared estimates to negotiate insurance settlements.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
Seamen Recruit
United States Coast Gaurd
01.1997 - 01.1999
- Exercised leadership capabilities by successfully motivating and inspiring others.
- Learned and adapted quickly to new technology and software applications.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
- Proven ability to learn quickly and adapt to new situations.
Education
Associate of Science - Criminal Justice
Maricopa Community Colleges, Scottsdale Community College
Scottsdale, AZSkills
- Sales presentation
- Solution selling
- Sales operation
- Sales team training
- Strategic account development
- Account management
- Sales strategy development
- Vendor relationship management
- Rapport and relationship building
- Performance coaching
- Employee motivation
Accomplishments
- Promoted to Sales Manager after 2 successful years in the sales department.
- Managed the Chairman's and President's award winning sales team at Schwan's.
- Supervised team of 6-12 staff members.
- Built and grew a sales route from scratch making over 500,000 first 2 years
- Successfully launched Gecko Glass
Certification
Agrss certified-Auto glass replacement safety standards
Languages
English
Native or Bilingual
Interests
- I enjoy helping others and giving back to the community
- Gym Workouts
- Team Sports
- Playing Sports
- Pilates
- Youth Development Programs
- Golf
Timeline
Sales Manager
Gecko Glass
03.2010 - Current
Assistant Manager
Schwan's Home Service
02.2002 - 03.2010
Body Shop Office Manager
Altra Auto Body
09.1999 - 02.2002
Seamen Recruit
United States Coast Gaurd
01.1997 - 01.1999
Associate of Science - Criminal Justice
Maricopa Community Colleges, Scottsdale Community College