Summary
Overview
Work History
Education
Skills
Certification
Military Service
Timeline
Generic

Robert Cockrell

Phoenix

Summary

Highly personable and adaptable professional with exceptional communication and teamwork skills. Eager to contribute to team success and further develop my professional abilities. Positive attitude and commitment to continuous lifelong learning and growth. Confident in my ability to thrive in new environments and ready to make meaningful organizational contributions!

Overview

17
17
years of professional experience
1
1
Certification

Work History

Senior Human Resources Coordinator

University of Colorado Boulder
06.2022 - Current
  • Recommended and advised employees on necessary methods to efficiently expedite all personnel and payroll-related issues.
  • Worked with managers to achieve compliance with organizational policies, providing clarifying information and recommending necessary changes.
  • Proactively addressed potential compliance risks by staying current on employment laws and regulations, protecting the organization from potential litigation or penalties.
  • Partnered with senior leadership to strategically align HR initiatives and goals with broader organizational objectives, resulting in a more cohesive and effective workforce.
  • Streamlined HR processes for increased efficiency, enabling faster response times to employee inquiries.
  • Optimized benefits administration processes by leveraging technology solutions, resulting in cost savings and improved accuracy in data reporting.
  • Maintained human resources information system and kept employee files up to date and accurate.
  • Facilitated open communication channels between employees and management, promoting a positive workplace culture.

Ophthalmologist Technician

Eldorado Retina Associates
01.2021 - 05.2022
  • Increased patient education by creating informational materials on common eye conditions and preventative measures.
  • Aided doctors in providing comprehensive eye care services with detailed documentation of medical histories, ocular examinations, and test results.
  • Enhanced patient compliance with prescribed treatments through clear explanation of benefits, side effects, and proper usage techniques.
  • Developed strong rapport with patients from diverse backgrounds through courteous service provision.
  • Contributed to accurate diagnoses with precise measurement of visual acuity, refraction, and intraocular pressure.

Residential Service Officer - Supervisor

University of Colorado at Boulder
05.2020 - 12.2020
  • Maintained detailed records of all public interactions, ensuring accurate student information was available for follow-up actions.
  • Provided exceptional public support, leading to increased student relations.
  • Conducted regular training sessions for staff development and skills enhancement.
  • Initiated contact with appropriate campus providers to request referrals and followed up for students.
  • Enhanced student satisfaction by efficiently addressing and resolving campus-related issues.
  • Maintained accurate records and full compliance with government regulations and agency guidelines.
  • Coordinated closely with other departments to resolve complex public issues while maintaining professionalism at all times.
  • Evaluated employee performance regularly, providing constructive feedback and coaching as needed.

Business Manager

University of Colorado
06.2019 - 05.2020
  • Provided administrative support to the Senior Director, the Associate Director, Assistant Directors, and Medical Director.
  • Coordinated monthly, quarterly and annual meetings/retreats.
  • Handled venues, parking, meals, supplies and equipment, set-up, and clean-up.
  • Oversaw multimillion dollar clinic remolding efforts, department communications, campus-wide marketing strategies, and Pharmacy retail planning.
  • Supported Medical Services leadership in communicating with department personnel regarding relevant facilities and operations processes and needs.
  • Managed events as needed, generate mailing lists; track attendance; coordinate venue, catering, handle day-of event activities, including name tags, check-in, events materials (printed program/swag), set-up and clean-up and ensure compliance with campus regulations.
  • Work in collaboration with the data specialist to compile reports on patient satisfaction and compliance, to provide standard reports and data dashboards in support of organizational goals and priorities.
  • Work directly with Facilities as the go-to person for general questions and how-to processes
  • Coordinate schedules, prioritize/delegate work assignments, and in collaboration with clinical leaders, monitor work flow

Office Manager

Rocky Mountain Hyperbaric Institute
01.2017 - 05.2019
  • Recruited, hired, and trained staff, providing direct supervision, ongoing staff development, and continuing education to 7 employees.
  • Handled sensitive information per HIPAA regulations with discretion, maintaining confidentiality of company documents and personnel records.
  • Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
  • Coordinated fundraising events and completed presentations for prospective donors, resulting in $100,000 in donations
  • Increased practice efficiency by implementing workflow improvements, detail-oriented process changes, and increased focus on customer satisfaction.
  • Prepared and maintained correct and complete patient records related to treatment and procedures
  • Oversaw finances including cash flow, payroll, charge entry, co-payments, and accounts payable.
  • Analyzed, investigated and resolved employee and patient complaints.
  • Coordinates monthly staff meetings that address any outstanding issues and Analyzed, investigated and resolved employee and patient complaints.

Safety Director / Lead Hyperbaric Technologist

R3 Hyperbaric Clinic
08.2015 - 12.2016
  • Served as a liaison between employees and management on matters related to workplace safety, fostering an environment of trust and mutual understanding.
  • Mentored junior staff members on proper techniques for hazard identification, risk assessment, and incident reporting procedures.
  • Streamlined communication channels between departments for reporting potential hazards or unsafe conditions, enabling prompt action and resolution.
  • Set up and operated hyperbaric chamber in compliance with all applicable FDA and UHMS procedures and guidelines.
  • Collaborated with operations management to keep equipment in good working order, replace worn items and plan updates.
  • Prepared and maintained correct and complete patient records related to treatment and procedures.
  • Worked closely with the Program Director to build a safety focused workplace by reducing incidents and eliminating hazards of our hyperbaric systems.

Critical Care Technician

University Health System
08.2014 - 08.2015
  • Conducted patient assessments, recorded vitals, and analyzed records and charts to define care requirements.
  • Consistently provided high-quality care under pressure, successfully managing multiple priorities during critical situations and emergency scenarios.
  • Demonstrated empathy towards patients'' emotional well-being while providing compassionate care under challenging circumstances.
  • Prepared Prioritizes and delivers routine patient care, collecting patient data; vital signs, intake/output, specimen collection, obtaining routine IV access, cardiac monitoring, transporting patients outside the department.
  • Assist with emergency resuscitation, set-up and assistance with bedside procedures/line insertions, and retrieval of supplies and equipment.
  • Demonstrate effective teamwork, prioritization, communication, and organization.
  • Proactively identified potential complications by closely observing patients for signs of clinical deterioration, alerting medical staff as needed.
  • Facilitated seamless transitions of care by conducting thorough handovers during shift changes and communicating pertinent information to incoming staff.

Emergency Medical Technician

Metro Ambulance
01.2013 - 08.2014
  • Enhanced patient care by efficiently assessing and addressing medical emergencies in high-pressure situations.
  • Perform emergency diagnostic and treatment procedures, such as stomach suction, airway management and heart monitoring, during ambulance transport.
  • Improved patient outcomes by administering appropriate treatments based on thorough assessments of vital signs, physical conditions, and medical histories.
  • Evaluated patient vital signs and status to determine care needs using pulse oximeters and electronic vital sign machines.
  • Maintained levelheadedness and efficiency in high-pressure situations, effectively prioritizing tasks to save lives and provide medical care.
  • Ensured accurate documentation of patient information, assessment findings, interventions performed, and overall condition by completing detailed reports in compliance with legal requirements and industry standards.
  • Communicate with dispatchers and treatment center personnel to provide information about situation, to arrange reception of victims, and to receive instructions for further treatment
  • Maintained a safe environment for all involved parties by adhering to strict safety measures during emergency situations.
  • Ensured ongoing compliance with local, state, and federal regulations governing EMS through adherence to policies, procedures, and guidelines.

Logistics Manager

United States Air Force
12.2007 - 07.2012
  • Enhanced customer satisfaction by closely monitoring order fulfillment and addressing issues promptly.
  • Ensured regulatory compliance in all aspects of logistics operations, including transportation safety standards and customs requirements.
  • Meticulously tracked shipments from origin to destination, proactively addressing any delays or issues that arose during transit.
  • Conducted regular audits of logistics practices to identify areas for improvement and implement corrective actions accordingly.
  • Managed a team of logistics professionals, providing coaching and guidance for career development and skill enhancement.
  • Managed issue of classified, sensitive and controlled items, obtaining custody or document receipts.
  • Prepared, analyzed, and evaluated reports, procedures, and policy data.
  • Facilitated smooth communication between warehouse production and distribution agencies to improve overall workflow efficiency.

Education

High school diploma -

Medina Valley High School
Castroville, TX
01.2007

Skills

  • Leadership
  • Office experience
  • Communication skills
  • Computer skills
  • Management
  • Supervising experience
  • Team management
  • Microsoft office and Docusign
  • HR policies and procedures
  • Organizational development
  • Benefits and payroll coordination
  • Payroll processing
  • Confidential document control

Certification

  • Red Cross CPR / AED Certified


  • Driver's License

Military Service

United States Air Force, SSGT

Timeline

Senior Human Resources Coordinator

University of Colorado Boulder
06.2022 - Current

Ophthalmologist Technician

Eldorado Retina Associates
01.2021 - 05.2022

Residential Service Officer - Supervisor

University of Colorado at Boulder
05.2020 - 12.2020

Business Manager

University of Colorado
06.2019 - 05.2020

Office Manager

Rocky Mountain Hyperbaric Institute
01.2017 - 05.2019

Safety Director / Lead Hyperbaric Technologist

R3 Hyperbaric Clinic
08.2015 - 12.2016

Critical Care Technician

University Health System
08.2014 - 08.2015

Emergency Medical Technician

Metro Ambulance
01.2013 - 08.2014

Logistics Manager

United States Air Force
12.2007 - 07.2012

High school diploma -

Medina Valley High School

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Robert Cockrell