Robert Cooper
Teachers of Tomorrow
Gilbert
15
years of professional experience
Sales professional with strong track record in driving revenue growth and building lasting client relationships. Skilled in lead generation, CRM management, and persuasive communication. Known for team collaboration and adaptability, ensuring alignment with shifting business needs. Reliable, results-focused and ready to make immediate impact.
Work History
Enrollment Advisor
6 Months- Built rapport and guided prospective candidates through the initial application process via phone, email, and text message using consultative sales techniques to highlight program features and drive enrollment.
- Educated candidates on program structure, benefits, and certification pathways.
- Managed candidate pipelines by tracking progress toward enrollment, documenting all communications and account updates to ensure accurate information.
- Delivered high-level customer service by addressing concerns, maintaining positive relationships with new and existing candidates and supported team members as needed.
- Achieved team enrollment targets consistently by collaborating closely with colleagues on best practices for engaging prospective students.
Sales Development Representative
1 Year 1 Month- Identified and qualified new business opportunities, enhancing DHL Express international shipping account growth.
- Identify and qualify new business opportunities for DHL Express international shipping business account.
- Scheduled meetings and developed qualified opportunities, supporting Sales team in achieving targets.
- Prospect potential businesses through cold calling, e-mail outreach, and referrals.
- Recorded accurate and efficient records in the customer database.
- Crafted persuasive sales pitches to effectively communicate value of company products and services, driving engagement.
Customer Service Representative
4 Years 9 Months- Engaged with customers throughout the auto loan lifecycle. Handled current, past due, and repossessed accounts.
- Maintained compliance with state and federal regulations.
- Collaborated with multiple departments, enhancing cross-functional communication and problem solving.
- Provided prompt and effective responses to 40-50 customer calls daily, ensuring a high level of service.
Collections Representative
4 Years 2 Months- Specialized in debt collection for credit card companies, focusing on resolving past due accounts with a customer-centric approach.
- Developed robust skills in account management and follow-up, ensuring high recovery rates.
- Coordinated with banks, courts, and Sheriff departments, showcasing strong phone communication skills.
- Consistently exceeded expectations by managing 20-30 inbound and 60-100 outbound calls.
Line Cook
4 Years 2 Months- Delivered excellent customer service, ensuring a pleasant dining experience.
- Cross-trained as a cashier, food runner, and line cook, showcasing versatility.
- Accurately took orders over the phone, maintaining a high standard of service.
Education
Associate's Degree - General Business
Expected in 12/2026
High School Diploma
Skills
Teamwork and Collaboration
Strategic thinking
Strong Multitasking Ability
Adaptability and Flexibility
Self-Motivated
Effective persuasion
Timeline
Enrollment Advisor
Teachers of Tomorrow
04.2026 - CurrentRead More
Sales Development Representative
DHL Express
01.2025 - 02.2026Read More
Customer Service Representative
Toyota Financial Services
03.2020 - 12.2024Read More
Collections Representative
Law Office of Hunt and Henriques
01.2016 - 03.2020Read More
Line Cook
Wildflower Bread Company
10.2011 - 12.2015Read More
Coronado High School
High School Diploma
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Chandler-Gilbert Community College
Associate's Degree from General Business
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