Robert Cruzado
Phoenix,arizona
Summary
Seeking a position in a challenging environment, where I can utilize my sales, management, and customer service skill set toward becoming a valuable team member. My desire is to join an organization that will provide me opportunity for growth and advancement.
Overview
11
11
years of professional experience
Work History
Brand Manager
Dillard's Fashion Square
05.2021 - 06.2023
- Coached and supervised 6 staff members in order to maximize business opportunities within the Fragrance department
- Built sales volume, established and maintained customer relationships, effectively motivated a team of sales associates, and developed sales talent
- Focused all efforts on providing an exceptional customer service experience, client loyalty, and repeat business by maintaining a strong floor presence while acting as a role model for sales associates on the selling floor
- Focused on achieving and exceeding individual and vendor line sales goals, event sales, and department sales goals
- Developed strong communication and working relationship with the Corporate Buying Office regarding specific needs, opportunities and customer requests to target future growth
- Executed new fragrance launches, VIP events, galas, and supervision of vendor support
- Participated in weekly department huddles regarding new product launches, department goals and weekly sales.
Selling Specialist
COTY / Hudson Bay Co.
09.2016 - 03.2021
- Represented all COTY brands within the Fragrance/Cosmetic department
- Drove the business of my specific vendor lines by focusing on client development, communication of vendor initiatives, and leading and developing each vendor line business
- Focused on achieving and exceeding individual and vendor line sales, event sales, and department sales goals
- Successfully developed internal partnerships to promote inter-selling throughout the store
- Implemented all merchandise presentations according to marketing directives.
Brand Manager
Diptyque / Holt Renfrew
08.2013 - 11.2015
- Created and maintained a shop culture focusing on the customer, enhancing the buying experience, and building relationships that led to long term business growth
- Understood and was able to effectively communicate the Diptyque brand aesthetic, philosophy and lifestyle to the client
- Responsible for effective implementation of all merchandise presentations and displays that had impact, were customer focused and maximized sales
- Developed a personal customer base through effective use of selling skills, follow up and proactive customer outreach building brand loyalty
- Successfully developed internal partnerships to promote inter-selling throughout the store.
Beauty Advisor
Jo Malone London / Holt Renfrew
10.2012 - 08.2013
- Cultivated a selling relationship with high level clients meeting their lifestyle needs
- Provided outstanding customer service to new and repeat clients
- Successfully acquired an impressive list of clients through effective development of personal clientele book
- Created and executed visual merchandising to Jo Malone London standards within the shop
- Executed VIP events, galas, and launches.
Education
B.B.A., Business Management -
Monroe College
Skills
- Customer service
- Relationship management
- Problem solving
- Critical thinking
References
References provided upon request
Timeline
Brand Manager
Dillard's Fashion Square
05.2021 - 06.2023
Selling Specialist
COTY / Hudson Bay Co.
09.2016 - 03.2021
Brand Manager
Diptyque / Holt Renfrew
08.2013 - 11.2015
Beauty Advisor
Jo Malone London / Holt Renfrew
10.2012 - 08.2013
B.B.A., Business Management -
Monroe College
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