Robert Dealy
San Tan Valley
Summary
Professional in automotive service industry with proven expertise in managing customer interactions, diagnosing vehicle issues, and coordinating repairs. Strong focus on teamwork and delivering results ensures reliability and adaptability in dynamic environments. Skilled in communication, problem-solving, and technical understanding of automotive systems. Known for fostering collaborative relationships and driving customer satisfaction.
Overview
6
6
years of professional experience
1
1
Certification
Work History
RV Service Advisor/ Writer
East Valley RV Specialists
07.2025 - 09.2025
- Assisted customers in understanding service options and pricing structures
- Coordinated appointments and follow-up communications for client convenience
- Facilitated communication between technicians and clients to ensure clarity on services needed
- Managed service desk operations, including scheduling and customer inquiries
- Maintained accurate records of service transactions and customer interactions
- Demonstrated product knowledge to answer customer questions effectively
- Supported team in achieving high levels of customer satisfaction through prompt service
- Learned company policies and procedures to provide informed assistance to customers
- Maintained high customer satisfaction standards to meet or exceed targets.
- Conducted thorough vehicle inspections to identify needed maintenance or repairs, recommending appropriate services to customers.
- Increased repeat business, establishing rapport and trust with customers through attentive listening and clear communication.
RV Service Advisor/ Writer
Camping World
11.2024 - 07.2025
- Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
- Consistently met or exceeded monthly sales targets by upselling relevant products/services when appropriate.
- Coordinated effectively with technicians and management staff, ensuring seamless communication throughout the entire service process.
- Collaborated with parts department to expedite necessary repairs, minimizing downtime for customers'' vehicles.
- Enhanced customer satisfaction by providing timely and accurate service recommendations.
- Provided exceptional customer service, resolving complaints diplomatically and efficiently.
- Participated in continuous professional development activities to stay current with industry trends and enhance expertise.
Service Advisor/writer
The Rustic Wrench
05.2021 - 11.2024
- Assisted customers with inquiries, ensuring prompt and accurate responses.
- Managed service appointments, coordinating with technicians for efficient scheduling.
- Provided product knowledge to clients, enhancing overall customer experience.
- Handled warranty claims and service documentation, maintaining organized records.
- Developed strong relationships with customers, fostering loyalty through excellent service delivery.
- Managed multiple priorities simultaneously while maintaining strong attention to detail in a fast-paced environment.
- Maintained detailed records of services performed, ensuring accuracy in billing and warranty claims processing.
- Reduced wait times with efficient coordination of service tasks among technicians.
- Ensured high-quality service delivery by closely monitoring work progress and promptly addressing any issues or concerns.
Service Advisor
Trucks Only
01.2021 - 05.2021
- Provided exceptional customer service by addressing inquiries and resolving issues promptly.
- Assisted in vehicle inspection process to ensure compliance with safety standards.
- Coordinated service appointments, optimizing workflow and minimizing wait times for customers.
- Maintained accurate records of services rendered and customer interactions using dealership management software.
- Streamlined communication between departments, fostering a collaborative environment that improved service delivery.
Service Writer
La Mesa RV
12.2019 - 01.2021
- Managed service scheduling and coordinated technician assignments to enhance operational efficiency.
- Assisted customers in understanding service options, fostering positive client relationships.
- Oversaw parts inventory management, ensuring timely availability for repair services.
- Implemented process improvements that reduced wait times and increased customer satisfaction.
- Produced accurate customer estimates and clearly articulated charges to customers to minimize complaints.
- Worked effectively with repair staff and parts providers, staying current on availability and service processes.
- Developed customized preventative maintenance plans tailored to individual client needs, extending the lifespan of their vehicles while preventing costly future repairs.
Education
Automotive Tectonically - Automotive Technical
Lincoln Technical College
Baltimore, MD06-1993
Skills
- Customer service
- Computer skills
- Multitasking and organization
- Vehicle assessment
- Strong work ethic
- Listening skills
- Excellent communication
- Service estimates
- Service recommendations
- Complaint resolution
- Price quoting
- Client rapport
Certification
- ASE Master Certification Training
- Multiple Dealer Training
Timeline
RV Service Advisor/ Writer
East Valley RV Specialists
07.2025 - 09.2025
RV Service Advisor/ Writer
Camping World
11.2024 - 07.2025
Service Advisor/writer
The Rustic Wrench
05.2021 - 11.2024
Service Advisor
Trucks Only
01.2021 - 05.2021
Service Writer
La Mesa RV
12.2019 - 01.2021
Automotive Tectonically - Automotive Technical
Lincoln Technical College