Robert DiRoberto
Tucson
Summary
Dependable, providing fast, and high-quality customer service to guests in restaurant settings. Adaptable professional with expertise in personnel development, team collaboration and resolving issues with customers, waitstaff and management.
Overview
8
8
years of professional experience
Work History
Bartender
Tavolino Ristorante Italiano
2023.01 - 2024.09
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
Server
Tavolino Ristorante Italiano
2022.11 - 2024.09
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
Social Media Manager
Tavolino Ristorante Italiano
2023.08 - 2024.08
- Managed multiple social media platforms, ensuring a consistent brand voice and message.
- Boosted engagement rates with the creation of compelling and visually appealing content.
- Optimized posting schedules based on platform-specific analytics to maximize content visibility.
- Successfully built a loyal following by consistently sharing valuable content that resonated with the target audience.
- Monitored social media trends and emerging platforms, adopting new strategies to stay ahead of the competition.
Head Barback
Tavolino Ristorante Italiano
2020.11 - 2022.11
- Maintained a clean and organized workspace, adhering to health and safety regulations for the benefit of staff and patrons.
- Implemented procedures for efficient glassware rotation, reducing breakage rates and increasing cleanliness standards.
- Demonstrated excellent multitasking abilities, balancing multiple responsibilities simultaneously while maintaining attention to detail in a fast-paced setting.
- Assisted in the setup and breakdown of special events, ensuring a smooth and successful experience for all attendees.
Expo Runner
Playground
2017.01 - 2018.01
- Delivered food orders from kitchen to customers' tables.
- Enhanced customer satisfaction by promptly delivering food and beverages to expo station.
- Communicated food orders to chefs to execute priorities and special requests.
- Contributed to a positive team environment by assisting coworkers during busy periods when necessary.
Education
Associate of Arts - Film And Video Production
Pima Community College
Tucson, AZ01.2023
Skills
- Strong multitasking
- Customer Service
- Liquor, beer, and wine knowledge
- Highly reliable
Timeline
Social Media Manager
Tavolino Ristorante Italiano
2023.08 - 2024.08
Bartender
Tavolino Ristorante Italiano
2023.01 - 2024.09
Server
Tavolino Ristorante Italiano
2022.11 - 2024.09
Head Barback
Tavolino Ristorante Italiano
2020.11 - 2022.11
Expo Runner
Playground
2017.01 - 2018.01
Associate of Arts - Film And Video Production
Pima Community College
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