Robert Edmondson

Front of House Employee

Chic-Fil-A

Surprise

03.2024 - Current

Collaborated with other departments within the restaurant on various tasks or projects.
Handled multiple tasks simultaneously while maintaining focus on customer satisfaction.
Enforced safety protocols within the restaurant environment at all times.
Provided take-out services to customers who preferred to dine offsite.
Maintained cleanliness of dining area by clearing tables and wiping down surfaces.
Adhered to all health code regulations when handling food items or beverages.
Prepared drinks upon request according to recipes and standards set by management.
Communicated orders to kitchen staff in an accurate and timely fashion.
Checked food quality regularly before serving it to customers.
Resolved any customer complaints or issues promptly with professionalism.
Resolved customer complaints in a professional and courteous manner.
Tracked inventory levels of necessary supplies such as utensils, straws, napkins.
Managed large groups in a timely manner while ensuring satisfaction of all guests.
Assisted with training new front of house employees on procedures and policies.
Performed opening and closing duties such as counting money, organizing supplies.
Processed payments using cash registers or POS systems accurately and efficiently.
Greeted customers and provided friendly customer service.
Looked for ways to serve without direction and regularly pitched in by cleaning up and organizing front area, replenishing condiments and napkins and bussing during busy times.
Memorized menu and offered discerning recommendations, remained steps ahead of patrons' needs and desires and accurately gauged level of interest in conversation and small talk.
Explained menu items, took orders and delivered food courses according to instruction.
Assisted servers with foodservice and cleaning needs to optimize guests' dining experiences.
Trained and mentored new FOH staff in restaurant procedures, food safety, and customer service standards.
Followed national, state and local safety, health and sanitation guidelines to protect guests.
Bussed tables between courses, loading and unloading trays to expedite service.
Maintained cleanliness and organization of the front-of-house area, including the lobby and restrooms.
Assisted guests with special needs or accommodations, ensuring an inclusive environment.
Trained new front-of-house staff on policies, procedures, and customer service standards.
Implemented strategies to improve service efficiency and guest satisfaction.
Coordinated with back-of-house staff to ensure timely preparation and delivery of orders.
Greeted guests upon arrival, providing a warm and welcoming atmosphere.

Summary

Overview

Work History

Front of House Employee

Education

High School Diploma -

Skills

Accomplishments

Affiliations

Other

Timeline

Front of House Employee

High School Diploma -

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