Robert Evans
Mesa
Summary
Dynamic leader with a proven track record at Marriott, adept in strategic thinking and problem-solving. Excelled in enhancing operations compliance and customer satisfaction, showcasing exceptional communication and coaching abilities. Skilled in fostering interdepartmental collaboration and driving improvements, reflecting a blend of analytical and interpersonal skills.
Overview
3
3
years of professional experience
Work History
Supervisor of Operations
Marriott
Laveen
03.2024 - Current
- Discussed job performance problems with employees, identifying causes and issues to find solutions.
- Assessed company operations for compliance with safety standards.
- Identified areas for improvement, narrowing focus for decision-makers in making necessary changes.
- Responded to customer queries and complaints to promote overall satisfaction.
- Facilitated communication between departments to ensure smooth workflow.
- Answered phone calls and routed correspondence to appropriate staff members.
- Implemented strategies to take advantage of new opportunities.
- Trained newly hired employees regarding company policies and operations.
- Handled customer inquiries via phone and email, providing timely and effective solutions.
- Built and maintained working relationships with peers and upper management.
Crew Member
Fry's Marketplace
Chandler
08.2022 - 03.2023
- Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
- Educated customers on menu items, product ingredients and nutritional values.
- Processed payments on cash register and counted back bills and change to patrons.
Education
High School Diploma -
Catalina Magnet Highschool
Tucson, AZ12-2018
Skills
- Communication to effectively communicate goals and expectations
- Analyze problems and identify solutions
- Strategic thinking
- Coaching and development
Timeline
Supervisor of Operations
Marriott
03.2024 - Current
Crew Member
Fry's Marketplace
08.2022 - 03.2023
High School Diploma -
Catalina Magnet Highschool