Robert Goode
Sierra Vista
Summary
Dynamic customer service professional with extensive experience across diverse industries. Known for a calming presence and a commitment to enhancing productivity, consistently delivers effective results. Passionate about acquiring new skills and adapting to evolving demands.
Overview
5
5
years of professional experience
Work History
Personal Response Agent
Lifeline Connect America
Marlborough
08.2022 - 09.2024
- Handled incoming calls triggered by emergency alert system.
- Efficiently managed dispatch for immediate caregiver and emergency services.
- Verified completion of assistance by performing post-service checks.
- Conducted technical troubleshooting on equipment.
- Executed timely updates to ensure accurate account information.
Customer Service Representative
Teleperformance
Sierra Vista
07.2019 - 05.2022
- Coordinated with internal teams to ensure timely and successful delivery of solutions according to client needs.
- Conferred with customers by telephone or in person to provide information about products or services and take orders.
- Provided excellent customer service to resolve customer complaints in a timely manner.
Education
High School Diploma -
Aaron Academy
Hendersonville, TN06-2011
Skills
- Experienced in Adapting to Rapidly Changing Business Conditions
- Adept at Communicating Clearly
- Independent and Supervised Contributor
- Committed Professional
- Proficient in Customer Engagement
- Maintains Poise in Challenging Environments
Timeline
Personal Response Agent
Lifeline Connect America
08.2022 - 09.2024
Customer Service Representative
Teleperformance
07.2019 - 05.2022
High School Diploma -
Aaron Academy