Robert K Kincaid
Chandler,AZ
Summary
Experienced with managing hotel operations and elevating guest experiences. Utilizes leadership skills to guide teams and enhance service quality while improving GOP margins.
Overview
6
6
years of professional experience
Work History
Hotel Manager
Holiday Inn & Suites Phoenix Airport North
06.2024 - Current
- Operate a high-occupancy 228-Key All Suite hotel near Phoenix Sky Harbor International Airport
- Implemented a successful loyalty engagement initiative across all operating departments. The hotel exceeded the IHG Loyalty enrollments and recognition standards for the first time since 2022
- Participated in the restructuring of our market sales team by complexing multiple positions with other Highgate hotels nearby.
- Improved GSS trailing 6-month metrics by nearly 5% bringing the hotel to Reputable status for the first time in over 12-months.
- Worked closely with Sales & F&B teams to drive increased banquet revenues to our 11,000 Sq. Ft. of Meeting Space via various promotions and a focus on small meetings
- Maintained strong relationships with multiple major airlines by providing efficient and reliable accomodations to nearly 1,800 airline crew members a month
- Improved F&B offerings via our on-site restaurant, Burger Theory, as well as activation of our lobby "44th Street Bistro" outlet
- Streamlined operations through optimization of our labor models consisting of additions and eliminations of salaried roles in different departments
- Increased ancillary revenues by installing REST Smoke Detection Sensors in all suites resulting in over $80K in revenue YTD
General Manager - Hyatt Place Nashville Opryland
Aimbridge Hospitality
03.2023 - 06.2024
- Manage a beautiful 123-room hotel in Nashville's Music Valley area near the Grand Ole Opry & Gaylord Opryland Convention Center
- Reduced overall labor costs in Q2 & Q3 by implementing efficient practices and reducing unproductive time
- This led to overall GOP flow through improvement of 22% in Q3 vs Q1
- Increased overall NPS by 8% for the trailing 6-month period
- Brought the hotel out of FIP status with Hyatt and up to Clear Zone, passing the risk zone entirely
- Improved F&B profit margins by nearly 40%
- Developed departmental incentive programs, F&B nightly specials, and on-property marketing to double average monthly F&B revenue in Q3 vs Q1
- Rolled-out Paid Self-Parking at the hotel to help drive additional ancillary revenues
- Leveraged our hotel shuttle services, F&B offerings, and premium brand to show RPI growth in 10 out of the last 12 months
- Oversaw the deployment of over $300K in CapEx improvements to the property
- Due to a GM vacancy at our sister property, Hyatt Place Brentwood, I managed both locations as a Dual General Manager from September 2023 to January 2024
General Manager - Holiday Inn Express Evansville West
Hotel Ventures Management, Inc.
08.2021 - 03.2023
- Led a very successful 81-room hotel on Evansville's bustling West side
- Oversaw a multi-million dollar renovation to convert the hotel to Formula Blue 2.0 in 2022. The first major renovation of the property in over 15 years
- Increased overall GSS scores by nearly 9% YOY while overcoming need for a major renovation
- Brought the hotel from an at-risk position to reputable with IHG
- Led hotel to a passing Quality Assurance audit through a focus on guest experience. This was the first Quality Audit the property had passed without a re-vist since 2018
- Modernized operations and innovated processes hotel-wide
- Implemented use of Quore, Kipsu, paperless night audit, and paperless check-in
- Overcame staffing challenges and maintained a turnover improvement of 60% in 2022
- Led sales efforts for the property by maintaining numerous key accounts while looking for opportunities to expand our strong negotiated customer base
- Actively represent the hotel within the community by joining the local chamber of commerce, attending CVB meetings, and volunteering
- Performed Task Force work at three other properties within the company
- Trained and onboarded new GM's and developed efficient processes to support operational success at Hilton & Choice properties
Assistant General Manager - Hampton Inn Litchfield
Hotel Ventures Management, Inc.
11.2019 - 05.2021
- Directly managed the Front Desk Team and aided the GM with oversight of all other departments
- Spearheaded Revenue Strategy for the property due to COVID-19 Pandemic cuts to our Revenue Team
- Led hotel to record monthly top line revenues with competitive rate strategy
- Oversaw an 18% RPIPC YOY
- Reduced turnover YOY by over 50% within the Front Office
Front Desk Agent - Hampton Inn Litchfield
Hotel Ventures Management, Inc.
08.2018 - 11.2019
Education
Bachelor of Business Administration -
McKendree University
Lebanon, IL05.2021
Associate of Science -
Lewis & Clark Community College
Godfrey, IL05.2019
Skills
- Revenue Management
- Strong BT Sales Experience
- Multi-Brand Experience
- Community Engagement
- Leadership Development
- Strong Financial Acumen
- STAR
- Lighthouse
- TravelClick Analytics
- Hotel Effectiveness
Timeline
Hotel Manager
Holiday Inn & Suites Phoenix Airport North
06.2024 - Current
General Manager - Hyatt Place Nashville Opryland
Aimbridge Hospitality
03.2023 - 06.2024
General Manager - Holiday Inn Express Evansville West
Hotel Ventures Management, Inc.
08.2021 - 03.2023
Assistant General Manager - Hampton Inn Litchfield
Hotel Ventures Management, Inc.
11.2019 - 05.2021
Front Desk Agent - Hampton Inn Litchfield
Hotel Ventures Management, Inc.
08.2018 - 11.2019
Associate of Science -
Lewis & Clark Community College
Bachelor of Business Administration -
McKendree University
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