Robert Peplinski
Camp Verde
Summary
Detail-oriented housekeeping supervisor known for implementing safety protocols and ensuring compliance with health standards. Achievements include reducing workplace accidents and improving staff adherence to quality policies, significantly elevating guest satisfaction.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Hotel Housekeeping Supervisor
Cliff Castle Casino Hotel
Camp Verde, AZ
06.2025 - Current
- Supervised daily housekeeping operations to ensure cleanliness and guest satisfaction.
- Trained and mentored staff on best practices for efficient cleaning methods.
- Conducted regular inspections to maintain quality standards across all guest areas.
- Developed and implemented cleaning schedules to optimize team productivity and resource allocation.
- Resolved guest complaints promptly, enhancing overall customer experience and loyalty.
- Managed inventory of cleaning supplies, ensuring sufficient stock levels while minimizing waste.
- Analyzed workflow processes to identify areas for improvement, increasing operational efficiency.
- Placed orders for housekeeping supplies and guest toiletries.
- Communicated repair needs to maintenance staff.
- Regularly monitored employees'' adherence to hotel policies and procedures, ensuring consistent application of brand standards across the department.
- Assisted in recruitment efforts by conducting interviews and making hiring recommendations based on candidate qualifications relevant to the role requirements.
- Implemented safety protocols for handling hazardous materials, reducing workplace accidents and ensuring compliance with OSHA regulations.
Hotel Housekeeper
Cliff Castle Casino Hotel
Camp Verde, AZ
07.2021 - 01.2025
- Maintained cleanliness and sanitation standards in guest rooms and common areas.
- Inspected rooms for quality assurance, ensuring adherence to hotel policies.
- Collaborated with team members to optimize cleaning schedules and workflows.
- Trained new staff on safety protocols and efficient cleaning techniques.
- Developed checklists to streamline daily cleaning tasks, improving efficiency by 15%.
- Demonstrated positive and professional attitude with guests, coworkers and management to contribute to positive work environment and maintain reputation of hotel.
- Reduced complaints by promptly addressing housekeeping issues and concerns raised by guests.
Courtesy Clerk
Bashas'
Camp Verde, AZ
07.2019 - 08.2022
- Assisted customers with inquiries and product selection, enhancing overall shopping experience.
- Accurately scanned and bagged groceries, ensuring efficient checkout process.
- Maintained cleanliness and organization of checkout areas, promoting a welcoming environment.
- Collaborated with team members to replenish stock levels, supporting store operations.
- Maintained cleanliness of store premises, resulting in an inviting shopping environment for customers.
Education
High School Diploma -
CAmp Verde High School
Camp Verde, AZ04-2022
Skills
- Cleaning and sanitation
- Guest relations
- Customer service-focused
- Customer service
- Task assignment
- Staff scheduling
- Training and mentoring
- Health and safety compliance
- Chemical handling
- Expense tracking
- Budget administration
- Team building
- Staff motivation
- Inventory control
- Work inspection
- Staff training
- Creative thinking
- Decision-making
- Administrative oversight
- Equipment maintenance
Certification
Guest Service Award
Timeline
Hotel Housekeeping Supervisor
Cliff Castle Casino Hotel
06.2025 - Current
Hotel Housekeeper
Cliff Castle Casino Hotel
07.2021 - 01.2025
Courtesy Clerk
Bashas'
07.2019 - 08.2022
High School Diploma -
CAmp Verde High School