Dawn Renslow
Mesa
Summary
Results-driven insurance professional specializing in claims evaluation and quality file management. Recognized with 'Leads the Way' award in 2024 for exceptional performance. Proficient in documentation, decision-making, and managing pending claims. Committed to mentoring new adjusters while pursuing continuous personal development.
Overview
35
35
years of professional experience
Work History
Inside Adjuster Consultant 1
Allstate Insurance
Scottsdale
08.2021 - Current
- Evaluate insurance claims to determine coverage and liability.
- Review policy documents for accuracy and compliance.
- Collaborate with insureds and claimants to gather essential information for claims processing.
- Document findings in NextGen and LAT, providing clear recommendations.
- Guide new adjusters on best practices during onboarding and initial desk assignments.
- Maintain comprehensive records of all claim activities in a timely manner.
- Draft correspondence regarding investigations and settlements related to claims.
Teaching Assistant
Schodack Central School District
Castleton-on-Hudson
09.2013 - 06.2021
- Led instruction for two student cohorts, managing lessons, grading, and tasks.
- Delivered personalized educational and emotional support, implementing special accommodations.
- Adapted general curriculum for special education using diverse instructional techniques and technology.
- Engaged in professional development through seminars and in-service training opportunities.
- Assisted teachers in developing lesson plans and instructional materials.
- Supported students with individualized learning needs and classroom activities.
- Provided one-on-one support for special needs students.
Substitute Teacher/Teaching Assistant
Schodack Central School District
Castleton-on-Hudson
02.2010 - 09.2013
- Provided classroom instruction outlined in teacher's lesson plans.
- Supported special needs students by providing individual instruction as needed.
- Provided notes and reports on school day activities to primary teacher.
Liability Claims Representative
The Aetna Casualty and Surety Company
Albany
05.1993 - 04.1994
- Reviewed new files to determine current status of injury claims and develop a plan of action.
- Analyzed information gathered by investigation.
- Maintained contact with claimants and attorneys to determine treatment status.
- Synthesized relevant information to settle injury claims.
Liability Claims/Field Claims Representative
Farmers Insurance
Phoenix
01.1991 - 04.1993
- Interviewed claimants to understand the extent of liability.
- Met with the policyholders to conduct in person interviews.
- Supported investigations by reviewing police reports, medical records and bills, and physical property damage.
- Directed claims negotiations within allowable limits set by Branch Claims Manager.
- Received two superior service awards for successfully negotiating settlements without attorney representation.
Education
Bachelor of Arts - Advertising
The Pennsylvania State University
State College, Pennsylvania05.1988
Skills
- Claims evaluation and policy analysis
- Liability determination
- Documentation management
- Comfortable with Arbitration and Subrogation processes
- Customer relationship management
- Verbal and written communication
Accomplishments
- Rated Leads the Way in 2024
- Consistently meets monthly metrics
- Worked on new hire team in 2024 to help new adjusters with their role
- Served on the Engagement Council for 1.5 years
Timeline
Inside Adjuster Consultant 1
Allstate Insurance
08.2021 - Current
Teaching Assistant
Schodack Central School District
09.2013 - 06.2021
Substitute Teacher/Teaching Assistant
Schodack Central School District
02.2010 - 09.2013
Liability Claims Representative
The Aetna Casualty and Surety Company
05.1993 - 04.1994
Liability Claims/Field Claims Representative
Farmers Insurance
01.1991 - 04.1993
Bachelor of Arts - Advertising
The Pennsylvania State University
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